Babies R US

What’s up with babies r us… they suck as a retail store much less specialty store… I’am speak of MURRIETA STORE!!!
No body knows anything in this store not even what they call mangers… you can’t purchase anything w/​o your physical card in hand because they can’t look it up. they don’t have display items in stock. stroller, crib, mattress, they don’t know how order items… much less tell you inventory of their sister stores… and customer service. what’s that! they are to busy shooting the bull back & forth. we waited for someone to come help get a box down off the shelf they paged 3 times. still no one came good greif
Oh did I mention you can not make an in store payment .
associate said just today oh I
” think «you have to «do it“on
line? What? In a world of technology! employee & management of a company and she don’t know the answer. she thinks… highly doubtful. .
Shame on you. .find out duh!
Well to say the least NO more of my time or money will ever be wasted in this store…
Not with target being so close…
and yes I did let them know…

While this store is smaller than ones in Corona or Irvine, the service and cleanliness cannot be beat! After only a free trips to this location pregnant and then after my twins arrived, the staff knew me and asked me how things were going. Anytime I was looking at something new, even staff that didn’t know me would help explain the merchandise. They also let you test anything to make sure it is the right fit before you buy it, because let’s face it, baby junk isn’t cheap! I actually look forward to trips here and am willing to spend more money for the great service.

Great experience for this new Grandma. Thought I was going to grab a few things, ended up with more due to the quality and value of the stores items. Huge discount and savings for new born baby clothes. Wonderful customer experience, all staff helpful, kind and nice.

Much cleaner and organized than the corona location, some of the sales associates are good and others are Mediocre you can tell some don’t want to be there and hate their job, makes a bad experience. Had a situation with a older dark skinned lady she seems to have a bad attitude.

Wow … This store is so overpriced with the baby clothes… I’m shock on how much they want on some on the outfits… Good thing there is a Target near by…

I love this. Baby RUs! The Corona store in nothing compare to this one. It is always clean and organized and the employees are amazing! They have so much more to choose from.

Great store! It’s kept clean and they have a great selection. At times, it can be difficult to find an employee for assistance, but once you do, they make a genuine effort to be helpful. I kinda wish I lived closer to this store!

It seems like we’re always here, because it’s that good
. Very clean and organized, and very good customer service

Very attentive and helpful. They have made all of our experiences here wonderful. Setting up the baby registry has been the easiest of all the stores. Love the large selection of stuff and if they don’t have it they will look all over to get it for you. Thanks for making our first baby registry amazing

I love the rewards cards, the perks and even the products I get here however the staff and level of customer service at this particular location completely stinks and is very disappointing. It never fails, anytime I need anything more then to be checked out, whether a question or any assistance other then the bare minimum I am completely let down. I wish there was a closer location to me.

I loved the rewards card, they should have had it sooner, good coupons come with it. I got diapers on clearance, cute summer clothes for girls, and the baby water shoes are durable.

Clean store. Amazing customer service if the right people are scheduled when you go to shop. The store manager is the best. Don’t go anywhere else for your baby needs.
You can price match. They take competitors coupons. And the rewards coupons are worth making the trip for. 10% Thursday’s are a must!

This store is extremely disappointing.
1) I went in store to order a car seat, using my trade in coupon (you can’t use it online at home). The site was really slow, which is not the staff’s fault. However, the employee kept making rude comments about how annoyed she was, telling all the employees, and even went as far as to bang the table in frustration. We definitely felt unwelcomed. Then, she made a negative comment on the car seat we were purchasing.
2) I went in today to order a toy box online, because the site wasn’t working at home. Again, the store’s computer was slow, that’s ok. A different employee helped us. She, too, seemed a bit annoyed. They were packed and she asked for help… no one came. She asked again, the lady who did come said in a grouchy manner «Next time ask for Sara by name, not just anyone.» Everyone seems annoyed here. Then, even though I had to drive to the store for help, I had to still pay for shipping, which was disappointing, because I should’ve never had to drive down there.
3) They had a sign saying «20% off all character bins!» I couldn’t find them, so I asked where they were. The employee said they don’t carry them… Then why is und sign there? She then said she could give me the discount online, but after shipping costs, it wouldn’t be worth it.

I had to update my previous review based on my last few visits. The staff is ridiculous. I had some questions about Rewards points and they had a total attitude answering my questions and kept telling me I was wrong about certain things that a customer service representative over the phone had told me. Besides that, while I was returning an item Doree (I think that was her name) and another employee were totally trash talking the customer that had just left next to me! So unprofessional! The rest of the staff always seems bored or pissed off. Except for the girl with black hair and glasses, she is always sweet. I will stick to ordering online or going to the Corona store.

The store was clean and organized. I went in looking for a stroller I saw they had in stock online. It was easy to find and grab myself without the assistance of anyone.
They did have some problems with my card when I went to checkout and I had to enter the numbers in manually myself and try to use a bag to scan the card so I took away a star for that because although I didn’t have to wait in line, a big one formed behind me! Time to get a new machine at the customer service register to make things quick and easy.

Staff is always friendly and always have good deals on clothes! Plus the store is always clean

Used the buy online pick up in store option and seriously it’s a genius system. Was able to purchase off a friends registry without scouring aisles, picked up at my local store when it was convenient for me AND complimentary gift wrap was available for me to do! Awesome!!! Will definitely be utilizing this service for the next baby shower I attend too!!!

My wife & I recently visited store #6512 (Murrietta, CA) to purchase a baby sling. We found a sling we liked, paid for it, and were on our way home to use our new purchase. To our surprise, when we got home and opened the product from it’s packaging, it was covered in mold. We called the store and spoke with the Manager, Tom. He reassured us that this was not a common problem and asked that we return the product to the store and he would offer a 20% discount towards a new one.
We returned the product the very next day and tried to pick out the same item from their stocked shelf. Unfortunately, all of the items were equally covered in mold when we decided to open them on the spot and inspect. When I asked to speak to Tom to notify him of his store’s problem, he decided to discredit the evidence I provided him first hand and stated it was dirt. I explained that it is clearly mold; however, regardless of it being mold or what he thought could be dirt, I wondered why a store would sell a product dirty or moldy to begin with. I considered the fact that this store continues to disappoint me in terms of their customer service and the poor attitude of their sales associates, so I decided to elevate the complaint to corporate headquarters instead of continuing to confront a store manager that was clearly in denial.
Not only am I disappointed at the way the store manager handled the matter, but am shocked at the fact that he didn’t check his stock when I called to make the complaint the day previous to my 2^nd visit. I filed a formal complaint over the phone with the Toys R Us hotline and was promised a response and resolution to this problem within 48 hours of my phone call. I am adding this post w/​hopes that corporate not ignore such a problem. I am a firm believer that a consumer has rights and I believe that this Babies R Us store has violated those rights through the poor service Mr. Tom and his staff continue to provide at this store as well as the fact that they do not care if baby products are being sold inclusive of mold or what they believe to be «dirt».

This location is large and very clean! I recently had a baby shower and many gifts that were multiples of each other. So, I came here for store credit in place of those items and they did it so quickly and easily! I appreciated the great service! I’ll be coming back for my baby’s needs!

I’ve been to other Babies R Us stores and found them to be pretty good overall. I don’t know who is managing this one but they are doing a TERRIBLE job.
I made the huge mistake of having part of my baby shower registry here. 1) Their selection is bad… really bad. 2) Their employees at customer service are not helpful at all. 3) Their online registry site has many issues and is not user-​friendly. 4) Waiting in line at customer service can take 30 minutes to an hour, even with a VERY short line. 5) Walking in is reminiscent of walking into a store built in the 80’s and never renovated.
The lady that helped me sign up for the registry didn’t even know that I was supposed to take a scanner to add items to the registry. (And trust me, she was not new). She ended up typing my information wrong into the computer, so that I couldn’t even login at home with my password since she’d botched it. She also didn’t know the answer to my question: «Can I edit my registry at home from my computer.» And she asked others, they didn’t know either. Seriously…
How can they have someone in customer service not know these things?! So simple, yet this store is getting it wrong left and right.
I am avoiding this store at all costs.