Brigid Freyne, MD

Yes the wait time is ridiculous but I only put up with it because I like Dr. Freyne and respect her opinion. I’ve actually talked to Dr. Freyne about her office staff and I know that she is trying to do something about it. She’s a good doctor but you have to pull her people personality out of her. Hopefully the staffing situation gets resolved and don’t try to overbook her. She does seem rushed but YOU ARE the client and need to put your foot down and make her listen to you.

I was referred by my primary care to Dr. Freyne. At my first appointment, I had to wait 1.5 hours. I was trying to be understanding as I was a new patient. But when I saw the doctor, she seemed rushed and distracted. She either didn’t read my chart or didn’t hear me explain my history. I feel like I left without any answers or real treatment plan. My two subsequent visits have all included 1.5 hour wait times followed by rushed visits. I’ve even had to leave because I had to get back to work. Then I have to reschedule and take more time out of my week. I pay a ridiculous amount for my health care, and it just seems so unprofessional to not care about patients’ wasted time. Her staff seems overwhelmed and stressed as well. It seems as though this doctor could benefit from a management consulting company.

Took my daughter to her appt today. Office called yesterday to ask if we could come at 10:30 for an 11:00 appointment so the paper work and vitals could be done prior to seeing the Dr. We got there at 10:25. Paper work and vitals were completed by 10:55. Then we wait 1 ½ hours to see the Dr. Totally rediculus. Watched 2 patients complain about the wait and then they left without seeing the Dr. If my daughter wasn’t so sick we would have walked also. The office personal could only say sorry. They suggested an early am appt if we did not want to wait. Our next appt is for 8:15 am. I have better things to do than sit in a Dr office for 2 hours.

1 star because 0 is not possible.
Went for my first appointment. Arrived at 140 for a 2pm appointment. Immediately gave my insurance card and ID, as well as lots of medical records. At 215, I asked how much longer my wait would be. The receptionist said she would check and let me know.
At approximately 230, I heard a woman tell the receptionist that she is still waiting for her 1pm appointment and the receptionist told her that her appointment was actually for 11 but she would «fit her in».
Then at 245, they called her back. They also called back 2 other people who arrived after my appointment time.
At 3, I was sick of waiting and went to the receptionist. She said she had to call my insurance directly because they couldn’t find me. That can’t be true because 1) I’ve have this insurance for 10 years, 2) I’ve never had any problems with it before, and 3) I was watching her and she never called anyone about me — I’m pretty good at reading lips and I hear really well too.
Then she proceeded to say «since you are here, your co-​pay is $ 30». So, I told her I would pay after my appointment and she said I can’t pay after I HAVE to pay before. So, before I said or did something inappropriate, I told her to give me my paperwork back because I would NOT be seeing this doctor ever. She gave me my paperwork and didn’t say a word.
I’m over doctors thinking their time is more valuable than their patients’. I’m through with inconsiderate and rude office staff who think they don’t have to tell you anything and that we are all just fine with wasting our time sitting in a waiting room. I’m sick of it. Perhaps if people stop going to doctors like this, they will change their attitude and their practices. I don’t care if she is the only rheumatologist in town or if she is the best rheumatologist in america. If she and her staff don’t respect my time, they don’t deserve my business.

Waiting time is ridiculous. Usual wait time to get called to window to pay your copay is 20 minutes. Meanwhile the receptionist needs help as she is taking calls, making calls, checking people in, making follow up appts, checking insurance, taking copays, calling to get her computer fixed pushing wait time out further and ordering lunch for the office.
By the time you get in to see the Dr. It will be well past an hour of your actual appt time. It does not matter if you book early morning or afternoon. Waiting room is always packed.
Dr is not compassionate and has not helped me in the 6 months I’ve been coming so far. I almost feel as if she thinks I am lying about my pain. Unfortunately this is the only rheumatologist in Murrieta. I am looking for a new Dr for my next appt.

So disappointed in this office. I booked an appointment and gave the girl my insurance information just to be told on the day of my appointment that this doctor does not take my insurance. I was told that if I wanted to see the doctor– I would have to pay $ 150. I left work early for nothing. Now I’m going to have to wait weeks to see another doctor.