Cal-West Resort Living

We bought some great looking, high quality patio furniture, then went back for more. Reasonable price, prompt delivery, and US made products. 10 years ago we bought a spa from them, and had them install it, — still working well today.

Well Im glad to know that my review may have helped a young man learn what a good salesperson is all about, he wasn’t the day I came in. Ive bumped my review up one star because I feel that maybe they got it! Here is what you need to know about buying a spa. FIRST make sure you know how to use a Taylor kit, I use chlorine so I use a taylor 2006 kit. Its that blue kit you see on the back of ALL pool guys trucks, really you will need one. they have one for bromine also, so don’t just go out and buy one. The problem is that if you are looking to buy a spa you need to wet test it. otherwise your are buying a car without a test drive! Well would you put your backside into a pool of water that you don’t know the condition of, I DONT, You may get the itches if you do.

I was in last weekend not for a spa but for parts for my pool cleaner/​sweep. Paul was helpful and I thought I needed a certain part but he suggested I check a few things on the sweep when I got home. Well, Paul was correct I didn’t need the part I bought I needed another. I took my entire sweep back and he quickly exchaned the parts and even installed them while I waited. EXCEPTIONAL service! They have some great looking outdoor furniture and spas on their floor.

We absolutely LOVE our Jacuzzi that we bought from Cal West — and the entire process of buying it was such a breeze! We needed a concrete slab poured as well as the electrical done in order for us to be able to buy the Jacuzzi. Cal West took care of all of it!
Jose was TERRIFIC to work with – prior to knowing that Cal West took care of everything, we had multiple electricians out to give us a quote. ALL of them told us that in order to dig the trench through my yard, they would have to break my sprinklers and it would be my responsibility to fix them. Not Jose! He told me that *if* he were to break a sprinkler, he would fix it free of charge — which he didn’t even end up needing to do. We honestly thought that we would be left with a dirt trail through the yard where we would need to lay sod, but Jose dug everything up in such a way that he just laid the grass back down and you honestly can’t tell that there was even a trench dug — we were BLOWN AWAY!
Then it was time to pour the concrete. On the way over to my house, the concrete truck was rear-​ended and ended up being totaled — which of course set our appointment back a few days. To ensure that we were still able to have the concrete poured before the weekend and stay on schedule, Paul ended up contracting out with another concrete company so that we would still be guaranteed our Monday delivery. The concrete guys were great and our slab looked great (the only complaint that I would have about them is that they hosed their wheel barrow off and dumped the dirty water in my grass – which ended up drying with a large, thin layer of concrete right on top of my grass. Not a huge deal –we can just dig it up and lay sod – however, that complaint said, keep in mind that this is not their usual concrete guys they use).
Delivery: We were so excited for our delivery day (as we’ve wanted a Jacuzzi since we bought the house 3 years ago!). The delivery went so smoothly and Raul did a great job explaining how everything worked and what I needed to do to keep it clean. We’ve had a few questions since our delivery and they are SO helpful — we even brought in a water sample to the store and they were able to tell us exactly what we needed to keep the water clear.
The entire team at Cal West is amazing and we are SO happy that we bought from them. We didn’t realize that the store/​customer relationship went past the purchase and delivery, but it absolutely does. Whenever we need chemicals, we will only by them from there because they will know exactly what we need.
Thank you SO much to Paul, Raul, and the entire team at Cal West – I HIGHLY recommend you guys!

Great Jacuzzi brand hot tub products and excellent service. I had my new hot tub delivered, installed, and set up by the team at Cal West and they did a great job. Everyone from Paul running a great team, to Jose and Raul who did a great job a install, to Alicia helping me out with everything that I may need for my spa to keep it running great! Good support and service and I LOVE my Jacuzzi! I would recommend Cal West to anyone in the Temecula/​Murrieta area who is looking for a hot tub. Enjoy!

The crew at Cal-​West Resort Living are my «go-​to» source for anything and everything related to my pool. The offer water testing at their in-​store water lap and explain what needs done to keep your water in top quality. They have a large selection of products to choose from for all of you maintenance needs, from chemicals to equipment. If you need something they don’t have in stock, they can order and have it ready for pickup at their location in a matter of a day or two. The crew at Cal-​West are eager to help you out, offer great advice, and make you feel welcome each and every time I visit.

Bought my spa from there about 6 years ago and the delivery and set-​up was a breeze. The support and repair staff are always polite and punctual and more than helpful. More than love the computer system they have for water testing that is free as long as you purchase chems there, a small price to pay for perfect water.

Wow, db c. was treated MUCH different than my family. I would be angry as well had that happened, but we had a GREAT experience.
We stopped by learn about Spas and Paul was the guy! He walked us through the entire line of spas and explained the difference between companies (never talked negative about other brands). He took his time, answered all questions and let us walk out the door without ANY PRESSURE!
I called him back for more Q&A and he was great. We thought we would stop back in to look one more time before we decided (between Jacuzzi and Hot Springs). His son was working and he admitted right away that he didn’t know as much as his dad… but still handled our questions. He made a good package deal and we bought it.
They did our electrical work and did a GREAT JOB! They installed the tub and filled it… ready to use! Here is the kicker… the install guy tells me that they didn’t have an Ozinator which was supposed to be included and that he would come back and install it when it came in. I would NEVER had known it wasn’t installed so this guy was totally honest! They did install it and we have LOVED this tub.
Great place to buy a spa!