Dunn-Edwards Paints

I’m actually surprised to see some of the comments below because today was my first time ever going into this store. My painter asked me to get the color sample I wanted for my walls from there since he only uses there SpartaZero line. I was greeted when I walked in and was asked if I needed help or had any questions right away. They were not only attentive to my needs but the needs of every customer that was in there. I asked for advise on paint sprayers and painting my own kitchen cabinets and they provided me with all the info I needed and didn’t try selling me anything I didn’t need! As a matter of fact they even told me their sprayers would be an over expense I didn’t need since it would only be a one time use. They walked out all my paint and placed it in my car as they did for the other customers as well. They asked what projects I had going on in my house and as I went on to tell them they were even helpful enough to recommend local contractors for things I needed help with in my home. I have worked in customer service all my life and today I can honestly say this location and staff was on point with their customer care. All to often people are so quick to put negativity on comments but never positive ones which is why I took the time to post this!
Thank you Joshua D., Marcus and John for your outstanding service and customer care today!
Sincerely Veronica

This place most definitely gave me the «wow» factor treatment! The staff is pretty amazing. I came in as a younger female looking for paint colors in the «gray» family. Initially the manager seemed a bit snooty, however the gentleman who actually helped me pick my paint was amazing… We went through the entire process and I picked a great color! The colors are extremely accurate and to the letter!!! Love these guys I’ll definitely be back!!!

I had spent over 3 hours trying to find a professional that could match a paint sample color so that I could finish up patching holes in my hallway walls. None of them could do it. One «guru» even charged me full price on the gallon of paint that was wrong. i.e. Hanks Hardware (the worst). So I gave up and decided to go the next day to the Dunn Edwards store to see if they could help me. Wow! Was that a great decision! As soon as I stepped into the store, a rep named John immediately welcomed me and took the paint sample and matched it on the spot. He even told me the paint color. All of this took place in less than 15 minutes! Now that’s real service! Thanks John for everything. You know that I will be back if I need any paint in the near future.

That paint store has the most outstanding customer service and one of the best managers and management in any paint store

Might as well install self check-​out stations. Employees are useless. (Tattooed guy) I didn’t want him to pick my color but some advice would have been nice.

Have bought a lot of paint from them for our ranch fencing, but was disappointed they wouldn’t allow me to order paint by phone and pay via credit card so my husband could grab it for me.
But I had to update my review to say that after many more trips and tons of paint we’re pretty happy not only with the paint but with their customer service at this location.

Awesome service. Very knowledgeable… Raymon knew his paint. Thanks. Paint was outstanding… Everest was the name… velvet sheen. Cant go wrong.

I was recommended using Dunn Edwards paint by a friend, so I stopped by the store to pick up a few gallons for a project I was doing. The second I walked in, I was helped to get what I wanted. Within minutes I had what I needed and was out of there. The service was excellent and quick. I was shocked by the results of the paint and how well it covered my walls. Applying the paint was surprisingly quick and easy and I recommend this to anyone.

Horrible customer service. Came in to look at the color palette for our HOA. The guy at the counter kept talking down to my husband and I and acted like he would rather be doing anything else than helping us.

Absolutely the worst customer service of my life. And less you are a paint expert don’t come here becauseThe staff you’re sure won’t explain anything and it seems to be a bother to them when you ask any questions. for some reason you’re not allowed to order anything over the phone nor online. when you call the store they won’t provide you any pricing. But tell you that it will take only five minutes to mix it up. Upon my arrival 30 minutes after an hour wait. Lowes has much better pricing and better customer service so much so that I went straight to Lowes and had everything written up saving almost $ 127. I certainly will not be returning to this location.

What a great helpful staff and the choice of colors makes choosing what you want the hardest part.

If you aren’t familiar with Dunn & Edwards, its the Ferrari of paint. The staff is extremely knowledgeable and professional. Once you use their product the difference between the competition is immediate. Coverage, consistency, color depth, and application ease are just some of the benefits.
If you want your finished project to highlight quality then this is the place you want to be.

Great customer service! Came in for some touch up paint and Andy was super helpful. Thank you!!!

Product is good however the staff has an attitude and talks to you like you’re an idiot. Wouldn’t return to this location just because of that. I would go to a different location for their paint. Just not worth having to put up with poor attitude here. Go to the store in Vista. Now they have good customer service.