Rite Aid

Customer service at the pharmacy has continued to decline. You’d think you have visited the Dick’s Last Resort of pharmacies at this location. The last time I went to get a prescription filled, the guy said to me «Listen, I don’t even know if we have this. You’ll have to wait». I’m not sure what prompted his poor behavior, but I just handed him my prescription. I finally switched to Walgreens across the street.

Pretty much only come here because it is next to CalOaks park. They don’t lack in product… but the service is lack luster. I waited in line on time and the guy in front of me yelled out loud if there was a checker that could check him out… not good!(for Rite Aid)
It is really sad since there are so many other choices locally that one can get convenience items.

Ice Cream department only — I went in here two days in a row this week, to purchase ice-​cream. The first time, the guy behind the ice-​cream counter was helping another customer. He was not wearing gloves. He then proceeded to ring up the customer (handling dirty money) and went right into putting his hands on the cone :-(No washing hands in between. I went the following day and had to interrupt a customer service woman (there were three behind the counter with only one customer to wait on) to send someone over to the ice cream. She was not very personable, no pleasantries, no greeting. No washing of hands either, and once again no gloves :-(I shouldn’t have to remind a worker to wash their hands and use gloves if they are touching a cone that someone is going to eat. I called and let the Manager know, who was very nice, but I still feel I should warn people that this is happening. Yesterday and today I went to Rite Aid on Winchester and both times they make a point of washing hands AND putting on transparent gloves. It’s a shame they all can’t have this policy. It’s a HUGE health risk for the customer.

All the employees here hate their job. Customer service is at an all time low and nobody here cares to help anyone. Been here 5 times too many. Sad!

Worst drug store I’ve ever been at. Not helpful at all. The pharmacist David is a peace of **** and rude and was rude to my mom and more. I’ve worked in retail an customer service for over 15 years and this drug store does not give a crap about its customer /​patients

Terrible service! One of the cashiers that works there is not just unhelpful and unfriendly, but treats customers as if they owe her something. By the way I have been a loyal customer of Rite Aid for more than twenty years and this cashier’s attitude is going to make me drive somewhere else when I need a pharmacy item! If I give one star it is for the store, not for the service.
Rite Aid: I love your ice cream and the store, but please train your staff to be pleasant and FRIENDLY to customers above all. When a customer is compelled to write a bad review it is for a real bad experience that will affect the business.

I go to the school right next to Rite Aid, so I decided to get some icecream after school. I stood there by the icecream for almost 5 minutes before being helped. The employees clearly saw me too. Finally, a lady with very thick liquid eyeliner was very rude to me. I asked for a cone very clearly and she said those cost extra and that I only had enough for a cup. I’ve been there before and I got a cone for free.

Love this Rite Aid. It has been my neighborhood store for years.
I Read review from girl who claims bad customer service and I highly doubt that. She probably should be buying midol not ice cream. Customer service is great there.
Love the young girl that is the cashier there is a complete sweetheart. If there was a «veiled attitude» can we blame them while having to deal with a outright bitchy attitudes?
Drop the ice cream and take your meds psycho!

Love going to this Rite Aid. There’s a lady who asks me if I want to add chocolate when «Aunt flow» does her monthly visit as I’m buying feminine products. This other time I came in to buy «one thing» and didn’t grab a cart or basket and an employee saw me with a handful of things and went and brought me a cart. I Always feel welcomed at this rite aid location. I’m always greeted at the door and asked if I found everything ok. The cashiers always ask me how my day is going.

Very poor customer service. Went into rite aid to get some thrifty ice cream and was treated poorly by one of the employees. When me and my boyfriend walked in she was counting change in the front. She didn’t greet or even acknowledge us. Me and my boyfriend stood in front of ice cream for way too long before we finally walked over to get her attention. Finally she walks over to us and doesn’t say a word. She washed her hands for about two seconds and then just stared at us with the «What do you want» face. She spoke to us with a disguised attitude that turned my fun, late night ice cream run into an uncomfortable experience.

This place is clean and pretty decent. The front cashier was pretty friendly. I got what I needed fairly quickly, things were pretty organize. The place is a little smaller than most Rite Aid I have been to but according to the size they have got great selections!

The pharmacy here is horrible. You can go online and try to refill prescriptions days before you go in, but they won’t start working on them till your physically there. Been in 6 times, not once was a prescription waiting for me when it should have been. I’ve even gone in 24 hours later and still had to wait. Go somewhere else.

Worse pharmacy service I have ever seen. Rude staff and definitely no sense of customer service.
Costco will get my business back. Perhaps a little training could raise the bar to these places.

the pharmacy here is out of touch with what is going on.
My wife recently suffered a heart attack. The craziness of trying to get all of the meds filled is insane. But when you re dealing with the stress of something like this the last thing you need is a pharmacy that cannot answer your questions or fills the wrong prescription.
They could not nor would they call the doctor and ask if there was a different drug they could prescribe due to the fact that they one they had recommended was not covered by our insurance and would be over $ 700/​mo.
They then put the wrong pills in the bottle.
I was and still am scared to death of their customer service or lack there of.

That’s a negative (–1) star for how rude and unprofessional the manager and the staff are. The team was ridiculous, working tonight at around 8PM, AWWWW-​FUL. Will never go back to this Rite*Aid, there’s just too many other Rite options. Oh, ummm. I think of Walgreens, CVS, Wal-​Mart, let’s see… Target! Rite*Aid (especially this one) JustSucks! We don’t frequent them often anyway, We just prefer not to and now I see why! HappyFace :-)
TimeSavingTip: If you got a WesternUnion (coming or going)… I was told by the manager that the MACHINE stays broken so you better call, because often this causes the hours of operation for the W. U service hours to vary! On a daily basis, so we’re suggesting you call 1^st!

Pharmacy service sucks! They often won’t bother calling of anything is wrong with your rx, so you waste time using the drive thru sometimes. Arrogance is common. Could not wait for walgreens to open accross the street a few years back.

The ice cream
Is yummy! The lines tend to be slow.
I do tend to see infighting with the employees
And wonder if they have a better job waiting for them

Too expensive. Same stuff as Target and Dollar Tree but more money.

24hr access to Thrifty’s ice cream. Oh to the yeah.

I have always loves Thrifty ice cream. But this place always has chunks of other flavors mixed in and often has that weird ice crystals thing going on with their ice cream. The pharmacy is ok, nice that they have a drive through, but they don’t keep a good stock of each medication. We have had so many bad experiences with them being out of stock of a medication we needed that we switched to a different pharmacy. Store manager is rude.