Jimmy John’s

First time visit at this name sub shop with a friend and ate inside. VERY high step to get into booths. Counter-​ordered food with very abrupt/​rude employee taking order. Took my order and money and that was it, no directions on how to get the order was given, even after I said it was my first time there. Just handed a receipt with a number. Went back to booth to wait to be called to the other end of counter. Another employee calls out your number and I encountered yet another employee who was unfriendly, just quickly shoving the two subs at me. When we opened the packaged subs, we saw they were not cut in half. I went back to the counter and asked if they had plastic knives? «No, we don’t, you can bring it back up and we’ll cut it». I had to go back to the booth, pick up both unwrapped sandwiches/​wrappers, go back to counter so the employee could cut them with a knife, again, doing so, as if it was a major inconvenience. The sandwiches were alright, nothing to write home about. Not sure what all the rage is about as we had heard it was the best sub shop and people whom we knew were so glad it came to the area. :(

Average sandwich. The location seems to be built to serve a highly populated neighborhood. 3 order taking stations in the back and two serving lines. Yet when I visited, there was no customers
Anyway. Good sandwich. Nothing special that the local shops can’t do. Save a trip here and patronize the little local places that do it better.

As I read the negative ad I just have to wonder if that customer mistook another sandwich store for this one.
I went on two separate days and the service was excellent, the food was great, and the service was quick. The employees were smiling and happy. The sandwich was absolutely fantastic and filling without being overstuffed.
I wouldn’t hesitate to go. Back and assure you I will. I just wish they had one closer to me for delivery because I’d order everyday. Bottom line is:
1. Fast service
2. Great Food
3. Great Value
4. Pleasant staff
5. Clean Restaurant
What else could you want. Try em, you’ll be glad you did!