AAA Asphalt LLC

I hired AAA Asphalt to take care of a residential property for a couple week interim while the house was up for rent and no one was living in it. The first time they came to the house, they plowed all of the driveway snow into the garage, leaving it inaccessible. I have a longer narrow driveway that parallels the house, which is common in Milwaukee. I have no idea why you would use a large snow plow instead of an average sized snow blower for this type of property. If AAA Asphalt isn’t equipped to handle this sort of driveway, they shouldn’t take those jobs. After leaving the driveway inaccessible, I didn’t hear anything from them for over a week, despite the fact that I sent several emails, explaining that at the very least, I needed the large snow piles removed before the new tenants moved in. It snowed several more times during the two week period. AAA Asphalt claimed that they took care of the snow one more time, but it was all but impossible to tell if anything had been done. As part of my contract, I requested salting to keep the sidewalk and steps functional, which they didn’t do, leaving everything a complete mess. Before the new tenants moved in, my husband and I had to recruit a neighbor and spend a couple hours getting the place in passable condition. Given that all of the large snow piles and ice had sat for two weeks in freezing conditions, it didn’t look great, but there was nothing else to be done at that point. AAA Asphalt finally did contact me at 8:30 p.m. on a Friday, three days before the new tenants moved in. Then they called, emailed, and texted the next morning, upset that I hadn’t returned the Friday night call right away. At that point, my husband and I had dealt with the snow and were no longer in need of their services. We explained why we were so upset. They didn’t apologize and made it clear that we were going to have to pay for everything. Given the extremely poor nature of their work, I don’t believe that we should have had to pay for any of their services. But the amount of money that I owed wasn’t worth a small claims court case so I did pay for it. I never would have imagined that a snow removal company could do such a poor job all the way around. I would never recommend AAA Asphalt to anyone I know in need of snow removal services in the greater Milwaukee area.