CoCo Salon & Spa

I had an appointment for a conditioning treatment and a full highlight at 9am. Nobody showed up until a little after 9:20. Did not even have the decency to call or email that they were running late. They eventually showed up and walked in very nonchalant, dressed very unprofessionally. Decided I wouldn’t trust them with my hair.

Wow, this is the WORST place I have ever been to! So bad that I left before she even got started. I am new to the area, and don’t really know anyone, so I tried to read reviews to find a place that was highly recommended. Seriously, this girl must have paid her friends to write good reviews because there is no way anyone on this planet could walk into this place and believe they were going to get a decent cut or color. I will start by saying there were definitely red flags. First, when I called to make an appointment they did not seem overly friendly, which is okay I guess, but when I asked how far in advance I would need to make an appointment the girl on the phone seemed very off put by my question, and asked can you come in today? Today, really??? Okay, well maybe she had a cancellation. I could not come that day, so I asked what else she had, and was told I could pretty much come any day, any time I wanted. Hmmmmmm??? Seemed a little odd, but I went ahead and made an appointment for the next morning. When I got there is when the major problems started. I walked in, and there were two women sitting at the front desk. The one girl introduced herself as Jacqueline the stylist, and the other girl was the receptionist. Without even getting up from her chair at the desk she asked what I wanted done. Let’s start by saying, my hair is all one length, and is dark brown with lots blonde highlights. I always like my hair to be a little lighter in the summer, and then I go a little darker in the winter, which I explained to her. Normally I get my hair done every 10 – 12 weeks, but it has been about 16 weeks since we have been so busy moving, so I was in desperate need of some hair therapy! So, I told her I just wanted 1 – 2 inches cut off the length, and I wanted it very blunt because I straighten my hair. I also said I wanted her to texturize it to thin it out. As for color I wanted dark brown, which is my natural color, with chunky blonde highlights, but wanted more dark than light, which is the opposite of what I currently had. This is pretty much as basic as you can get when you are talking about cut and highlights. So she asked if I brought a pic. I said no, so she said I needed to come around the counter and look at Pinterest to show her what I wanted. Really??? If you require a pic why not just say that when I made the appointment, but okay. So I showed her exactly what I wanted, and then she started asking if I liked other pics that were nothing like what I showed her, so I was starting to get frustrated. I kept going back to the original pic, and told her that is what I wanted. Then she asked me to look for pics of the cut. My hair is all one length, and I wanted to keep it all one length, and just take 1 – 2 inches off. Why would any hair stylist need a pic of that??? Anyway, she finally asked me to take a seat in the chair, which I did, and she came over with a clip board, and seemed very confused about the color. She was asking me things like do I want her to color all of my hair or can she just touch up the roots? Um, how will the rest of my hair be dark with chunky highlights if you only touch up the roots??? Then she asked me how many highlights I wanted? How many??? I have no idea how many, so I told her however many it takes to make my hair look like the pic I showed you. So, she started having an attitude, and said I need to tell her what I want or she won’t be able to do my hair. I said, I am not the stylist, you are, and I expect that if she saw a pic she would know how to do it. Then she said it was a matter of cost. I told her I didn’t care about the cost I just wanted my hair to look good when she was finished. She clearly got more frustrated, so I told her I would make it easy, and she could just color it all one color and forget the highlights since apparently that was going to be too difficult. That obviously struck a nerve, and she told me to stop being so rude. Rude??? She’s the stylist who had no idea how to do highlights and a simple trim of all one length hair. At that point I told her to forget it. I would rather wait then have her touch my hair, and I walked out. How this place is even open is beyond me!!!

Very nice atmosphere but worst haircut I have ever had, would not recommend. Not a great pedicure either. More concerned about atmosphere, then quality.

Jacqueline was very sweet but do not recommend a pedicure there. she focuses more on the spa aspect of pedicures and not a typical pedicure.