Unclaimed Furniture

A year ago, I bought a table. When they delivered it, it was too big for the room. I called and told them the problem, to let them know that I was returning it in the delivery truck. Clerk informed me that there are NO RETURNS or exchanges. «Once the furniture leaves our building, it is considered used and we are not a used furniture store.» ?!? I have never been back. Buyer beware!

So disappointed with this place. I went in and purchased two items. They were supposed to be delivered but never made it to my home. After being given two different times and sitting around the house. $ 638!!! Went to get a refund. No sign of it in my account. I know sometimes it takes a few hours but I have a feeling this may end in the police being involved. So irritated.

I have bought furniture from this company twice and both times was satisfied with the selection and customer service. The prices were a little bit less than other furniture stores and the selection was pretty nice.
The first time (over a year ago) I purchased a living room set and the delivery went very well.
The second time this past week, I purchased a single chair and they helped load it into the car and made sure it fit nicely so the hatch would close.
The customer service in both cases was very good. No one followed me around the store or pestered me into buying something.
I did ask about furniture removal and I think there is a charge, but they will help arrange it.
I would use this store again in the future.

Really love a lot of the pieces here. Great prices too !! My boyfriend and I both bought our living room sets here and both times the service was great. We were helped right away with a smile and information on all the materials of our purchases. My boyfriend had his delivered and the delivery guys were very out going and helpful. They offered to remove his older furniture and even helped arrange the new furniture. I picked my furniture up and my pieces were wrapped and ready to go when I arrived. We will definitely be back to make future purchases.

This place is the typical warehouse for furniture deals and has a moderate selection. The prices are okay but nothing to get overly excited about. The area where they are seriously lacking is customer service. After spending $ 800 here, I received nothing but poor attitude from the people who load the furniture for you. When I mentioned this to the sales person, her only reply was ‘that’s just who they are; we have to deal with that all the time.” FAIL! I’m not sure who is in charge but they really need to focse on people skills. Based on my experience I probably wouldn’t go back.