Westgate Myrtle Beach Oceanfront Resort

My boyfriend and I came down on 01÷15÷16 to stay for just a night. It took me a while to pick a hotel room in Myrtle Beach because there are such mixed reviews all over online. I decided to go with Westgate Based off of the mixed reviews I saw online. I reserved a double oceanfront guest room. My first impression of the hotel when we walked into the lobby was that it is an older hotel that someone has tried to update. The lobby is dark and gloomy when you walk in, but the staff was super friendly! I used the book now, pay later option on Expedia and my check in was easy and effortless. Wifi is also complimentary upon check in. There is a $ 50.00 deposit hold on your account in addition to what you pay for the hotel room. Once you get your room keys, the staff asks you to step over to the concierge desk to validate your parking where they ask you what make and model your vehicle is. Westgate has 2 parking areas. One in front of the hotel and one across the street. I was able to get front parking because it’s off season. Not to shabby in that department. Once we got up to the elevators, you start to see the state of the rest of the hotel. The elevators are obviously dated and have been in commission for a while. Our room was up on the fourth floor. Once we got up, our room was at the very end of the hallway. Out in the hallway by the fire exit, there was an old room door leaning go against the wall. The carpets in the hallway were pretty grimy looking. Again, the hotel is outdated. First impression of our room wasn’t too horrible. It looks clean in here, but it smells of mildew. The room does come with two very nice and sturdy beds. Also has a flatscreen tv, though the picture quality was foggy. We do have an ocean front room overlooking the pool and the ocean, which is definitely a bonus. We were able to open the slider and listen to the ocean for most of the night. The sheets were clean, but the throw blanket was obviously very much so used. There is plenty of lighting in the room. The bathroom looks like it needs a good grout job done and some of the tile scrubbed by hand to get rid of the dirt and filth that is etched into the tiles, but overall very usable and stable bathroom. The balcony out front is not a private balcony. There is a rail separating your neighbors from your own balcony, but you can look into each other’s rooms if you wanted to. At around 11:30 that night, we could smell pot as well from our next door neighbors. Definitely not a perk. Over all, not a horrible stay. I just wish they maintained the property better. Thank you!

One star is being generous! Arrive and the lobby smells like cigarettes. Had to pay a hotel fee after we had already paid for the trip through a third party (Expedia) We are escorted to the room and told we are on a VIP list and we are eligible for a tour of the hotel for time share purposes and would receive gift cards it was at a certain time we declined therefore we are no longer on the «VIP List»
Let me put this nicely, the room smelt like someone took a piss in the vents and it got moldy. In an attempt to make the best of this trip we purchased air fresheners, sheets, and blankets. The floor was damp, SOCKS AND SHOES ARE A MUST! If you’re with multiple people, make sure that you take fast showers because they give only enough hot water for one shower. Good luck to the second person taking a shower!
The best is yet to come! Bugs (cockroaches) in the room! Oh, I promise you pictures to follow! We pack our stuff and go down to the lobby, no one is surprised at the big news. we are told someone will spray tomorrow. we are given an «upgrade» to the room across the hall and were expected to be happy with that because it’s a beach view as opposed to the garbage parking lot view. we ask to speak to the manager, she told us that it’s impossible to get rid of certain bugs because the hotel is on the beach. wrong answer. then we are offered a room on the sixth floor, I guess the bugs aren’t as frequent higher up, we decline. long story short don’t do it!

Please do yourself a favor and spend your money elsewhere. First off the rooms are so old. I was ashamed to take selfies in there.lol. it had an old smell to it to when i first walked in but you get used to it. But the worst part is the bedbug i found on my bed. yes! BEDBUGS!

I can’t for the life of me figure out how this place only has 2 stars. The layout is really nice and it has all the amenities these joints usually have. Where this place really shines is the staff. Without a doubt they are as nice and helpful as you’ll find. I literally could go 500 words deep on how incredible the staff is. Every one. If your headed here I’d put this at the top of the list. I wish I could give it more stars.
We came here for our honeymoon. As soon as they found out we just got married, they not only put us in ocean front, but they gave us suite!!! We were so thrilled !!!
Every single staff was so friendly. No one walk past us with out a smile.
It all start from even before we checked in. One of the cook was off the clock saw us checking the beach out, he came by and shook our hands and had great conversation to welcome us.
Everytime when we head toward the elevator, one of them push the button for us. What? Who does that ??? THEY DO!
THANK YOU ALL so very very much! You guys have made our honeymoon perfect !!!

Was called by client services at Orlando location so hopefully you are seeing changes at our MB site. I might just attempt to visit for the heck of it just so I can see personally!!!

We walked in here expecting the worst but it was awesome! We were right on the beach able to walk out the bar patio right down onto the beach. They also set up chairs and umbrellas for their guest on the beach. You also have a feet wash on your way back. The room was a lil updated with a newer tv, newer head boards and bedding. Only things were that the curtains were torn, and there was a hole in the carpet behind the door. I would have also liked a screen on the patio door so we could keep it open during the night. We will be visiting again.

I came here on vacation I booked my ticket through Priceline and before booking I saw the pictures of the rooms and hotel I made sure x 4 star hotel and I paid for it on Priceline unfortunately when we came to the hotel we were put in a next-​door hotel which is still the same hotel but has nothing to do with The pictures I saw or the hotel I thought I’m booking a room in!
Pros
I thought it’s interesting that you can bring your dog with you on vacation here if I knew that I would’ve brought mine’s
Room service is great and very helpful
Activities every day
Pool is amazing
Literary you can walk off your room to the beach
Right next to the theme park
Cons
Don’t book online because the pictures you see are not the same hotel
Front desk service is very horrible
Calling to the front desk is very horrible you will be on hold for at least 20 minutes
Bad attitude from the front desk when asking for help (lady)
Very bad smell in the hallway
Ice machine is disgusting
Very expensive for what you’re getting
Dirty bathroom with black something around the soap bar holder which I believe it’s some kind of fungi
Hot water 24 hr you can’t even shower because it’s hot the whole time, and when you call the front desk the lady kept putting me on hold for 20 minutes before telling me to leave the water on for another 10 minutes so it can turn cold
Really bad customer service that’s the number one thing this hotel have to work on!

As a Westgate owner, I must say that I was not pleased with my stay at this «resort.» Normally I read reviews before booking anywhere. However, being that this is a Westgate resort, I just booked it. My boyfriend began to read reviews and I became uncertain about keeping my reservation. I read they had a «newer» tower which was used mainly for owners and an older tower, which is the old Holiday Inn. As an owner, I have stayed at westgate resorts in Florida several times and have completely enjoyed my stays there. I wanted to make sure I would be happy once again. So I called the resort a few days before my arrival to ask about the tower I would be in. One of the reps told me that my reservation still couldn’t be seen on her computer but since I booked a villa I would be in the north or «newer» tower. Being that she couldn’t see my reservation, I called again the next day and the rep that I spoke to this time wasn’t as friendly and just said that I’ll get my «room» assignment upon checking in and she wouldn’t know where I would be staying. I explained that I’m an owner and booked a villa, not a room, and also explained about the reviews I had read. I also told her that another person that works there told me I would be in the north tower. Again, she wasn’t too friendly so I just hung up.
I then called the Westgate owner phone number and they confirmed that my room is in the north tower. They actually took the time and looked it up in their system.
Our arrival went smooth. We were greeted by a nice individual named Trevor. He walked us to our room and was very courteous and checked to make sure the room was good. We stayed in a one bedroom villa which was nothing like the villas I’m used to at other Westgate resorts. This was more like a hotel junior suite. A very small bedroom with a broken headboard, which we called to complain about. The curtains in the bedroom had horrible red stains on them. The bathroom was a decent size but only had a stand up shower and not a tub. The other room was a living room, kitchen and dining room all in one. The table was only big enough for 2 people. We had a full size refrigerator when I was told we would have a mini fridge so that was a pleasant surprise.
Overall, the «villa» was decent. However, in comparison to other Westgate resorts, this was horrible!!! This was your basic hotel and not a resort in my opinion.
We also had an ocean view villa, which is just that! Our balcony faced the parking lot but if we turned our heads to the left we could see the ocean. So there is a huge difference between an ocean view villa and an ocean FRONT villa.
The best part was the beach was just steps away. The pools were nice but very small.
We also didn’t want to use our car much because there isn’t too much parking on the premises. There is a parking lot across the street but that isn’t too big also.
I would never stay here again. Completely disappointed with this stay.

Don’t waste your time staying here. I’m sure there are nicer ones right on this block. And don’t even think you can park by the hotel that’s only for people that live here. You can tell the staff is very rehearsed because they all use the same lines. And they give you a shitty room unless you want to pay extra to upgrade. Don’t waste your time to stay here. On a positive note they did let us check in early. No microwave in the room:((Front desk hung up on my daughter. The maids are actually very sweet. The pools are awesome so I was happy with them.

My daughter and I had an awesome last minute vacation! I booked on Hotwire and for the price I paid I couldn’t ask for more. Chris at the front desk checked me in, gave us a free upgrade to an oceanfront room and was super friendly and professional. The room was clean with an awesome view. Room service was quick and very tasty. The staff were exceptionally friendly. I brought my dog with us and she was happy at the hotel, too! All in all it has been a fantastic vacation!

This hotel get 0 stars!!! Not only is it run down if your not an owner your not even treated like a guest. My reservation on line showed pictures of the new part so we naturally thought that’s were we were staying, but nope got the old stinky part. All Restuarants in the lobby area are closed, only party or food options going on in that area were For owners only. The area in the Lobby that was for the restaurant seems to have turned into the employee lounge. Parking for you if your not an owner is across the street And behind the amusement park .
Not a very welcoming vacation relaxing experience for the pricey rate we paid! Do not waste your time or money!

Unless u are an owner do not stay here. Parking is horrible and the old hotel is just that. Old. I stayed here back in the early 80’s when this place was the holiday inn. The new tower is great. If you are an owner I would recommend it. If not stay somewhere else you will have to park away from the resort. It was ok for the discounted price but next time I will pay more for something updated

I don’t understand why there are such bad reviews. My friend’s family invited me to come with them because they have a timeshare. It was one of the best resorts I have ever stayed at.
Our concierge, Jeff, was extremely nice and did anything he could to make our stay wonderful. The other employees were friendly and offered services when needed. The rooms are very clean and the pools as well. One problem was parking. The parking lot at the hotel is very small, sometimes we would have to park at the lot across the street. But apparently, they are building a parking garage (which they said eight years ago according to my friend’s family) which has only one floor currently.
The bartender at the pool was very welcoming and delivered excellent service. The strawberry daiquiri and piña colada were alright. For $ 6 I would just get it somewhere else. But do not order the pizza! We ordered pepperoni and cheese pizza, and the cheese tasted like it was artificial. A definite not to order ever again. But do try the bar and grill called Drafts, very delicious. It is connected to one of the Westgate towers.
Another problem was the wifi, it was horrible. It would always connect the disconnect, very frustrating. Would definitely recommend staying at Westgate Resort when coming to Myrtle Beach.

Wow! People love it or hate it here. I’m firmly entrenched in the ‘lover’ camp. Our second visit here in 3 years. Only because we couldn’t get a reservation for the week we wanted last year. The desk staff could not have been more gracious and accommodating when we asked to change from a unit on the top floor of the newest building — and it was very finely appointed — to an oceanfront room in the older building. In most eyes a downgrade but we like the proximity of the ocean view and breeze. They double checked to be sure that was what we wanted. Older room, smaller, could use serious updating but… everything worked. Sill-​less roll in shower was nice, even though I’m not handicapped (yet). Queen bed (not King — they made sure we were aware of that, too) in front of the balcony door is ideal for night breeze. Balcony is great for morning sun, beach and ocean watching. Small kitchen — as a cook on vacation, I’m okay with that. Mini-​fridge was a struggle, but for 2 of us, okay. Not a bug in sight other than typical fresh airborne fly-​bys and you can always keep the patio door closed. Trust me, my wife’s a germaphobe and she’d have had issues if there were bug or cleanliness issues to be had. Two pools plus a lazy river, nice ‘Tiki themed’ pool bar, exercise and activity areas. Great walking and sunbathing beach out the back door with 3 piers in easy walking distance (2 miles). Resort offers beach chairs and umbrellas (free to owners; fee for renters). There is an amusement park across the street; water park next door; Jet boat and Parasailing offered on the beach. Easy walk to ‘Broadway at the Beach’ with lots of shops, bars, and live music daily at the park stage. Yes, it’s a timeshare property so there is a sales approach. However, it’s much lower key and lower pressure than most. Our Concierge, Sam, was personable, attentive and helpful. I can’t speak to rates as we exchanged a time share to come. In short, we have loved this resort both times, plan to return and next week are heading to our third Westgate resort this year. Though there is a grand design for this property, its development is slow in its pace.

I would have given this place a 5 star review. It was a really nice stay and we had fun while being able to bring our dog with us. The reason for ONE STAR is because we paid $ 270 when checking in, which we were told about.
It was $ 170 for our pet fee which was non refundable
$ 100 Refundable deposit.
Not that big of a deal until here we are a month later and I called about the refundable $ 100 and they told us that no one at check in charged us that. Even after calling and saying that I have my bank statement showing we paid the $ 270. They kept saying they did not charge that $ 100. well thank god I have a good bank who refunded the money to my account then I found something else wrong during my conversation with Westgate they said we charged the $ 170 and the $ 29.85 for the resort fee. Well here comes the second problem they didn’t only charge me the $ 100 they also charged me and extra $ 29.85 for A Second resort fee.
about $ 30 doesn’t normally bother me but they have been giving me the run around with this.
As of now I am still trying to get them to admit a mistake and give me my money back or just give me my money back.

Well this going to hurt! This review is for the FUTURE TIMESHARE OWNER. Try to come back this year for the week of July 4^th but not available because they rent it all out. As an owner of week 26 (July 4^th) and can’t not get a room here is like been invaded. So if you decide to own a timeshare here please think twice. They will sell you anything even their soul just to get your money. You will be like me after you sign the contract. Please GOOGLE and do more research about timeshare business. I gave this resort 5 STARS back in 2011 when I made a purchase here and rant about how nice it’s and how happy I am. I just deleted that review and give them this instead. Funny is I paid top price for week 26 (July 4^th week) and when it not available they want to give me a regular week. Like you paying for a Ferrari and when you pick it up and turn out it’s a Camry. Such a cut throat business and I pray for them to go BANKRUPT. I am willing to give you an honest info and all the answers you need if you want to buy timeshare here. Shoot me an email at
.
Anyway peoples give good and bad reviews here. The good reviews is because they stayed in building 2000, which is the new Building. The bad reviews is for the building 1000 and it’s old, bugs, smell and broke down you name it.
So if you decide to stay here make sure get building 2000 only. If not available go somewhere else or sleep on the beach and save your $$$$.
Comment from Guest R. of Westgate Myrtle Beach Oceanfront Resort
Business Customer Service
6÷23÷2015 * Thank you for your review. We regret that you are experiencing issues with our availability. Every timeshare membership is different for every property. If you are a fixed owner for a specific week, in a specific resort, there is no reason why your villa would not be available for that time. Please keep in mind it also depends on whether you own even years versus odd years, or every year. For example, if you own week 26 every even year, then you are deeded that week every even year. If for any reason you want to come in an odd year instead of your deeded even year, than that week is based upon availability. At that point, we advise all of guests to check for this availability at least 11 months prior to arrival since they are on a first come first serve basis. We advise you to refer back to your contract as all this information is explained in detail; you are also more than welcome to contact our Owner Services department for assistance.
We hope this helps you understand a little more about your membership and we hope you can visit us soon.
6÷24÷2015 The room is available for rent for the 4^th of July week and you try to tell me base on availability???

Was so nervous to stay here after reading some of the reviews and honestly I don’t see what everyone is complaining about. I loved this place! Rooms were like little apartments and very clean. Staff was very friendly and willing to help. Place had two great pools and less than a minute walk from the beach. We will be back for sure. Only complaint was the door stuck a bit. No big deal and the elevators were slow. Also got complimentary cookies on arrival that were amazing. And yes there is an incomplete parking garage on there lot. Big deal. Don’t look at it go to the beach instead.

The resort itself is okay but not for the price you pay… there is definitely room for some maintenence and improvements (we had mold above our shower. The staff there were friendly and really made the visit more tolerable. I did feel though that the resort tries to nickel and dime you — phone calls cost, Wi-​Fi costs $ 9.95/day, and to use a microwave in your room is another $ 10/​day! I did not expect that at all.
Parking sucks! They only give you 1 parking pass per room which I had to basically speak to management about and was able to finally get another one (for the lot across the street!). What the hotel needs to do is finish that parking deck thats been sitting unfinished since 2008 and make more parking for guests. Talk about an eyesore! Based on my experiences there, I will not return to Westgate Resorts.

This resort is better than expected. One thing I noticed right away was that they definitely don’t have the tacky curtains or carpeting in the hallways which I appreciate. The first thing we noticed was the excellent customer service upon checking in. We were greeted by the concierge and the front desk staff. The entire team was trained to be polite, efficient and courteous! The 4^th star is definitely for the friendly attitude that the entire hotel staff had and displayed during our stay.
One of the best things about this resort is that it’s minutes from the beach! The beach is literally behind the resort and we took advantage of this on our last morning in Myrtle Beach and the view was amazing! Our room was clean and presentable. The bathroom was decent and the water pressure in the shower head was good enough, which is definitely a bonus. Some of the random facts about this resort is they offer «afternoon» (free) popcorn for their guests and also they have a designated staff member who sits in front of a podium by the front entrance whose sole purpose was to answer any questions about local restaurants or ask for suggestions on fun activities in the area. That was a great feature and we took advantage of this service when asking about any special deals for the SkyWheel (ferris wheel) ride in Myrtle Beach. Kudos on the management team for having that service available for all guests.
Their attempt to decorate the lobby for Halloween season was cute. The modern furniture and light fixtures where a nice attempt to make the lobby looks up to date and less «beach resort» like and their elevator is faster than expected. They have 6 floors total and you’ll never find yourself waiting more than 2 minutes, tops for the elevator. AWESOME.
I look forward to future visits to Myrtle Beach in the Spring/​Fall/​off-​season and will probably stay at this location again since we had such a great experience! Great pick, Vi P.

My Family and I planned a vacation and booked reservations for Westgate Resort in Myrtle Beach. From Their pictures online, it looked like a great place for my kids and us as well… I am not one to complain about service but this went over the top from the time we pulled in to the time we left 3 days later.
We paid $ 700.00 for the 3 nights from Aug. 7 to the 10^th. We pulled up, Security stopped us and said we were unable to park in the Hotel. We had to park across the street. This was not communicated to us on the site at all. I have a heart condition which makes it hard to walk long distances. As we entered the resort, there was one Customer Service rep. and she was helping another unhappy customer. so we waited and finally got our room card. When we opened the door to our room. There were 2 ROACHES on the bed. I was very upset for myself and family. We went back down and told them, and they brought up new sheets in a plastic zipped bag about 15 min. later. I then had to go back down and tell them Housekeeping never changed them, they just put them on the floor for us to do… I have never received this kind of service before in my life from a Hotel. I could go on and on about the service we received the whole 3 days but it becomes redundant. In hopes that this letter reaches either a customer looking for a resort or Human Resources for this Company… Very Sad for Customers that will also visit your location… I hope this helps in making things better…