I am writing this review with respect to the location at 492 Hempstead, NY. They are the worst! Jose the«owner/manager» is horrible. We have been bringing our clothes there for years and this is the second time they have lost an artcile of clothing. Upon our 4th visit to see if they found my pants, Jose must have had one too many«cervezas» and became beligerant and basically told me «these things happen» and then offers me $ 25 for pants that cost me $ 85. Acknowledging that my pants were several months old, I asked him to give me $ 50 credit to use at his cleaners, which he declined. I told him that the wasn’t very intelligent as he was going to lose my business which tallies to well over $ 25. I would not turn any clothes into this cleaners as they are not responsible and have horrible customer service policies