B52 Van Lines

Dino, Julio and Kelly,
Did a awesome job, very fast, courteous friendly and efficent. Thanks B 52 crew!!!

Uhaul was going to cost 1600 for the truck alone. I contacted B52 for an estimate to move a king size bed and frame and several boxes, mirrors, entertainment stand and bike. Moses, Danny and Samuel came by the house packed up all of my belongings with padding in 2 hours. They were quick, efficient and had great attitudes. Moses worked well with my budget. Thanks for making this stressful event less stressful.

OK so to start with the low score on the review is purely for the scheduling /​delivery aspect of the move (more on that below).
The actual mechanics of the move were great. The team that came and packed everything up in Santa Monica were very good, efficient, packed all the furniture very well. Ditto for the team in Ashland, OR who unloaded everything swiftly. Little or no damage /​loss of possessions etc.
BUT… the whole experience was let down by their over promising during the sales process and then under delivering when it came to getting our stuff to our new house in a reasonable time frame.
I get that their terms say it can take 7 – 10 days (they delivered to us on the 9^th day), but this is not what we were lead to believe during the sales /​booking process. I was repeatedly told the delivery would take 3 – 4 days and be very quick, it would leave LA straight after loading etc etc.
Once all of our possessions were sitting in their LA warehouse no one could give us a clear indication of when they would be leaving. I now understand the process of interstate moves where your possessions are transferred to a holding depot while they wait for a bunch of other shipments to fill up a large moving truck which then does several drop offs on its way to you (ours went via Vegas and Boise before Ashland).
If i’d known it really was going to take 9 days we would have made other arrangements. So despite the actual movers being good, the office staff and sales team leave a lot to be desired. I was left feeling like i’d been oversold and over promised on something they clearly could not deliver on (time of delivery).

Great service! these guys are quick and efficient… In and out in 1 hour including all the packing and loading stuff. Above all reasonable price did charge any extra over the quoted price. Would definitely recommend these guys.
Thanks to Carlos, Alvaro and Kelly.
Will Review the delivery service once i receive my goods.

We were grateful to Moses, who did a very good job managing the pickup, at our two locations. He was very professional and thorough.
When we were ready for delivery, and we needed help, John in the office stepped up, cleared up the misunderstanding and made certain that we were satisfied, even after our house had been delivered

John at B52 was prompt and polite in helping us to resolve a few minor mishaps that we ran into. My husband and I were both pleased in his efforts to be solution oriented and come up with resolutions to the problem that everyone could agree upon. Throughout the whole process he stayed polite and professional. Thank you John for making an already stressful situation much more manageable and your promptness in the matter.

The great work that these guys did for us was something extraordinary. They managed to relocate our home and our store from California to Philadelphia in 5 days and managed to transport everything without damages. Totally worth it.

We used this moving company a while back moving to Los Angeles and we couldn’t have asked for better service! They were on time for pick up and when it came to delivery we didn’t have to wait long like most other moving company’s. They were always available on the phone with any questions that we had and very friendly!

Very good service get from b52, fast and reliable.
Pack everything very good, will recommend them for everybody.
Thank you, will use them again if i need.

Great Service! Quick and affordable! They came on time and there were no mistakes. They were very personable and I there were no added cost which was very refreshing. I will use them again if I have to move!

B52 service is great! They have been very thoughtful and efficient in their work. From the beginning, Amanda was great in making sure everything was set up correctly. The drivers weren’t able to come the original day that they planned on coming, but was able to make it on their first shift. This was due to another pick up that ended up longer than it should’ve been. Overall, great service and hopefully they will deliver on the first delivery available date. When they first arrived they gave me paper work to fill out so it was all very formalized. They also tagged each box and item that they load and kept track on a log sheet, so everything was very organized. Great work overall! They pick up and deliver from state to state, so you can use them where ever you reside.

Overall very thorough and professional. A breathe of fresh air after working so hard to pack up the house. These guys are Tetris gurus. The handled all of our belongings with care including an upright piano. Very highly recommend.

Beware!!! Do not use this company!!! They underestimated the contents of my move by nearly 3 times! Instead of paying $ 2,800 like they quoted me it ended up costing me $ 7,200.00!!! They use the excuse that their computer calculates the cubic feet based on the information they enter into the computer. Because I was moving across the country that day, I had no choice but to use them, but definitely feel I got ripped off. On top of that, they damaged my new king headboard, shelves, a table, and other furniture. They completely LOST part of my kids swingset, a vacuum (Oreck so not cheap and not sure if it was actually «lost»), a wooden plastic bin holder for my kids toys, my daughter’s high chair, part of my son’s high chair, and who knows what else. They are horrible!!!

oren, pablo and kelly are wonderful. they helped me and boyfriend make our first big move. they explained everything in detail and put our minds at ease that our belongings were in good hands. they were extremely efficient and they packed everything in less than 2 hours. i would highly recommend them.

Dino Kelly and Pablo showed up, they were very helpful and very professional. And they work very hard. I would definitely recommend b-​52 van line service for your moving needs.

I too would NEVER recommended this company. Amanda quoted a fair price so we went with b 52. However, day of the job they showed up 5hrs late!!! the lead guy forced me to sign all the blank forms before they would load a single box. Then like everyone else, I ended up needing more space. Now my b52 contract does not state a price increase for added space. I even asked Amanda about this. However they are so crazy they sent viper moving and storage out to load us up, a company we properly didn’t go through because of all the add on prices. But you can’t cancel without them taking all your money (so already your screwed before you ever start). Then because if their delay we had to keep the house longer and cancel the cleaning crews so now we paid double (original cleaning crew plus land lords) to get the place cleaned. This also kept us on the road a day longer due to storms coming in during our travels which prevented travel. Amanda is now unresponsive when we call to talk like she told us to do to figure out reimbursement. Now we’ve paid the entire total, it’s been 13 days and no delivery date because Diana in the warehouse refuses to give us a delivery date. She keeps stating «when it’s loaded they will call and set it up». I just want my belongings. And they better hope there’s no «damage“to my belongings. P. s. This post has been updated because Karen at B 52 is threatening legal action against me. Guess they don’t like the honest truth at B 52.

Beware of this company, I would strongly discourage anyone from using their services. We had a scheduled pick-​up date, they called us the morning of to tell us they had made a mistake and would not be able to pick up our items on the confirmed date. We had confirmed pick-​up the previous night and they assured us they would be there. This caused major issues for us as we were set to give the new owner of our home keys that evening, we had to rent back the house from him for one more day. They arrived the next morning and sent 2 guys to load a 3500 square foot home, the arrangements previously made with Amanda were for more bodies to assist than that.
Our contract stated that our items would be stored in their warehouse in California until we called to have them shipped to Texas. When we called to have our items shipped they would not confirm a date for delivery or even an approximate date. It took 2 weeks for them to finally schedule a delivery date with us. We were told they would arrive early in the morning, they did not call to say they were running late, they arrived at 2:00 PM. Again they are unloading items for a 3500 square foot home, we had one man moving all of the boxes and furniture out of the truck. The other man went to sleep in the truck because he was «very tired from driving.» As our items started coming out of the truck I immediately noticed damaged boxes, broken furniture, furniture and boxes with water damage, moldy mattresses. It was a complete nightmare! Our wardrobe boxes were molded at the bottom and many of our clothes and shoes were ruined. Additionally, my husband had to help unload so that they could finish, without my husband’s help the one mover would not have finished at 12:00 AM.
I don’t usually write reviews but I felt I needed to based on our horrific experience. Save yourself the stress, frustration, and time find a reputable company, B52 should not be in business.
I had to add to this review after weeks of trying to work with B52 to cooperate with our insurance company based on the claim we filed for our damaged items. We have continuously tried to contact them and they will not answer their questions or our request. Again save yourself the trouble!