El Pollo Loco

Wow the worst service ever. It would help to learn English not everyone that comes in speakers your language. walter behind the counter was speaking Spanish to everyone, I was not the only one to give him the what the hell are you saying look. Then I guess he got upset and didn’t want to take my coupon, why pass out coupons if your not going to honor it.

Always great service and nicely prepared chicken and food here! Love this location! You’ll find it’s kept clean and fully stocked on condiments and they don’t mind customizing your order as well.

Why bother to make a phone order and then when you get there is not even put in? It doesn’t make any sense. I was in a rush to get to my job and now I’m at work with no food. Thanks a lot El Pollo Loco! #TakeCareOfYourCustomers

Their serving size is so small. I guess that’s how it is in all Pollo Loco. I make sure I ask to cook the chicken well. I got chicken here that is not well cooked. Place is decent and cleaner that the other pollo loco near my house.

They don’t even deserve 1 star. This pollo loco has the worst service and they always take a long time giving you your order. The manager Milla is extremely rude the last time I went there she kept skipping my number about 5 ppl that were after my order were called before me and after 15 min I got frustrated and asked her why my order isn’t done she gave me her nasty attitude as always and she even cursed at me I couldn’t believe a manager would swear to a customer. Shocking! I will no longer come to this location I gave them the benefit of the doubt but this is the second time she is disrespectful to me. Worst manager and worst service ever! Also the salsa bar is always messy and there’s never any cups or lids for the salsa.

We’ve been going to El Pollo Loco for years. Almost always get the meal with 8 pieces, 2 sides: mac + cheese and the black beans. Have been to different locations. Never really had any complaints.
Until now.
You know how they make those amazing black beans? Sweet, thick and smoky. Possibly the best black beans I’ve ever had. Especially if they’ve been sitting for a bit and get extra thick. After they lose that freshly-​made soupy consistency? Yeah, well not anymore.
Had to find this out the hard way the other day.
So there I was. Lunchtime. Super hungry. Thinking about what sounded good and then I thought, oh damn. El Pollo Loco side of black beans and some flour tortillas. Make my own mini burritos with those fine ass black beans.
Drive on over to this location since it’s near work. Place my order. On the drive back to work, I fantasize about how great it’s going to taste. Get back, get a plate and set everything out. Rip off a piece of tortilla and scoop some beans onto it. Take and bite and what in the bland hell is this?
WTF?
They messed up. They forgot to add something. These aren’t the beans I know and love. AT ALL. Take another bite. Yep. Same as the last bite. They friggin’ suck. Tastes like they just opened a can of beans and dumped it in there, minus all super awesome deliciousness.
Needless to say, my day was ruined. RUINED, I tell you.
So then I go to the internets to try and figure out what the hell is going on and come to find out, this is not a screwup. This here is REAL. Some time last year they changed the recipe, ON PURPOSE. Allegedly in the name of a ‘healthier’ dish or whatever.
The good news is that I’m not alone in my utter despair over this abomination. Lots of posts all over the place talking about how much the beans suck now. I even found a petition at
demanding that they change the recipe back to the old one. Which LOL. Um, go ahead and laugh but I did think about signing it.
Now I just don’t even know. Where will I go for delicious smoky sweet black beans? I know southern food places have them. But it’s not the same thing.
PLEASE, I am BEGGING YOU: bring back the old beans.
*whispers* pleeeaassssssseeeeeee…
(You still get 3 stars because you make some tasty ass chicken. Also, the place did NOT look like a 1-​star Bangkok motel bathroom, like some other reviewers seemed to think.)

Always a bit busy and long wait but overall they get the orders right and the food is great! Clean too

When the line is not out the door the food and service are good. I come here cause its close to home.

I never have any of the issues mentioned below at this El Pollo Loco location, infact I think its a better location than most. I live near the El Pollo Loco drive thru on Sunset, and that location sucks ass, they are always out of things and 9 times out of 10 I end up driving right through and keep on driving to Yoshinoya because that one sucks. on the odd chance that I actually do order then my chicken is always like rubber and old, sweet potato fries may have been cooked yesterday…
This location on Sherman Way is always busy, I stop here and get lunch for the guys at work alot… I never wait more than 3 to 5 minutes, my food is always fresh and the best thing is my sweet potato fries seem made to order. so i disagree with the other reviews as I’m more than happy at this store.
But …STAY AWAY FROM THE LOCATION ON SUNSET!

This is the El Pollo Loco that I’ve know all my life. The same people work there and they still serve the same chicken and sides. If you compare this place to a real chicken/​holeinthewall/​mexican place it’s going to be ranked low. BUT, if you compare it to any fast food restaurant it’s definitely a good average. The chicken here is always cooked right and the sides always seem fresh enough.
I love El Pollo Loco. If you don’t you’re most likely an ignorant person. For Shame.

After having another go at this El Pollo Loco, nothing changed, still, no paper towels in the dispensers, service was DAMN slow and the place still looks like a truck stop toilet.
I contacted El Pollo directly at their web-​site & complained of the shitty service. They apologized and sent me a $ 10 coupon to use at their stores. I also got a call from the «manager’ of that store apologizing for her actions in the store. The reason that I sent a message to the head office was due to the lack of cleanliness in this store and the fact that the manager was SCREAMING at the top of he lungs to the workers in the back, screamed so loud that she shocked me right out of my damn chair!
I will NEVER, EVER, EVER go back to this restaurant/​toilet. Worst dining experience one could have. AWEFUL!

Short Version: Adequate pseudo-​Mexican in a phone booth.
Long Version: You ever been to the bathroom at a huge musical event, and it’s crowded and everyone is trying to be polite but you just want to get your business done and get it out and it always takes too long at this spot and you wish you could go somewhere else but there’s nothing else available anywhere nearby? That’s kind of what it’s like here. The staff tries hard to be polite and get your food quickly, but the restaurant is too small for the volume of people that it serves. It’s also tough to find seating, and forget about finding parking anywhere nearby. The food is decent and fast, but it will be hard to get, so be prepared.