The Beachside at Nantucket

The room was clean and comfortable, though our door was broken and difficult to open, and it’s a great location. Easy to walk downtown or to the beach. Continental breakfast was pretty good. The staff, however, were very unfriendly. They begrudgingly called a cab for us when we asked but never acted friendly or smiled at all in the two days we were there.

HORRIBLE customer service the woman I spoke with could have not been more rude. My company ad Reservations for two nights but couldn’t get over to the island due to weather conditions. I called and tried to see what could be done and I was told we’d be charged two nights no matter what even though we physically couldn’t get to the Island! I tried to explain to the woman that my company has stayed at the property OVER 30 NIGHTS this year alone but she didn’t listen to a word I said while being incredibly condescending and discourteous. I booked the hotel through
and called their customer service team and quickly got a refund. As I mentioned my company has stayed here a TON in the last year so the utter lack of care and respect was astounding. Definitely will not be staying here in the future. I suggest paying a bit more and stay at the Nantucket Inn or Jared Coffin House at least you won’t get ignorant staff members. Hotel its self is really a 2.5 out of 5 (my bad experience aside) certainly nothing to write home about.

Brutal. It’s basically a motel 6. We have been here for 3 days and haven’t had our room cleaned once. They act like you are asking for a kidney when you ask for the front desk to call a cab. They are the least comfortable beds I’ve ever slept on. Just sleep outside or in someone’s car. No reason anyone should ever stay here.

Friendly staff and clean comfortable rooms. Great pool for the kids and adults. Walking distance to Town and ferries. Great value with delicious breakfast included!

1 star for the service 3 stars for the room. I normally do not write Unilocal reviews but felt I had to say you get what you pay for even at $ 390 a night.
I really had no issue with the room or the pool but right off the bat we had issues with the check in process. We arrived at 2:00pm and were told we could not check in. Check in was at 4:00. They suggested we put our luggage in the luggage room which we were not comfortable with because we had expensive items. Continental breakfast was a joke. Bad coffee and nothing else looked good to eat. We woke up late and were told that no matter what we could not get a late check out. They would kick us out at 11:00 no matter what because they had to clean the room. I guess they need 5 hours to clean the room.
The 1 star service review is really for the attitude and lack of being flexible by the front desk staff. It was their way or the highway.

We stayed here last Sunday till Tuesday and had a wonderful time– We arrived a little early and the motel was kind enough to store our bags. and then let us come in early and enjoy the pool– that is lovely– This little gem is exactly what we wanted– smiles all around by the staff– A sweet lifeguard and more than enough clean and conf. pool chairs and towels. We got into our room and it was great– A balcony over looking the amazing Hydrangea that line the pool and nice green grass– Our room was plenty big for this family of 4– My Husband 6.5 –myself and 5– and 7 year old– WE continued to enjoy this place and its staff all the way to the end when they called us a cab to take the boat– This place was a perfect get a way on an island the is a truly unique — a quick walk to town– restaurants and more– ! I will address the other reviews that i read before our trip. everyone has a opinion and i respect that. but beware of the reviews that seem hurtful and mean– Everyone and every place can have a bad day. These hard working people. that I cant even image what it must cost to run a place like this made our stay wonderful and we will cherish those memories– Thanks again Beachside! WE will see you next year!

Writing this review for my computer-​illiterate mom :)
She and my dad loved their recent stay at the Beachside. We blocked a set of rooms for our wedding this past weekend, and not one complaint made its way back to me from our loved ones. Suggesting affordable yet quality accommodations were a major topic of discussion between myself and my now husband, so we were relieved when we saw how happy everyone was.
Side note: They even let us re-​locate our brunch to their pool area after we had a bit of a misunderstanding regarding food on the picnic tables at the Jetties. There used to be plain old picnic tables that weren’t a part of the restaurant area, but they must not have survived the winter, and the manager at the Jetties was NOT happy (my mom did call ahead to ask if it was ok to have our brunch there, but I can imagine that conversation going a thousand different ways). Anyway, the Beachside saved us!
They were even nice when my maid of honor forgot to block her room before the release date. I really don’t think we have even one complaint. Now, obviously it’s not the same look on the outside as some of the far more expensive inns and cottages on the island appear, but in reference to other reviews here, let’s use some common sense at evaluating their prices and not assume you’ll be getting the same experience that the Boat Basin will give you. Having said that, they were friendly, clean, very easy to work with and accommodating.

As we walked up, I thought it was pretty good! And then we walked inside… staff was so rude and unfriendly. No «Hello», no nothing! Not even can we help you, just blank stares, or grimaces, it’s unclear. When we got our room key and finally found our room, the keys didn’t work. So we walked back to the front desk. Again, blank stares! The lady at the front desk didn’t believe us, so she walked us back to our room, almost got lost, then confirmed that indeed, we were not as drunk as we looked. #figawi So we were dragged back downstairs to get new keys. When my boyfriend complained they said «You can stay somewhere else.» Wtf?! Our keys worked, so we decided to take our chances. Once inside, we fired up the shower. 5 minutes later, the whole bathroom looked like a kiddy pool! Flooded! We waded through the water to get to the shower which had hairs on the walls. Gross.
Anyways, staff never greeted us… EVER! When we checked out, we put the key on their desk and said «We are checking out». The lady looked like she had never seen a room key in her life. She did however seem to be well acquainted with Mary Jane. Anyways, we won’t be back. And don’t go looking for toilet paper here, they don’t have any.

I stayed at the Beachside at Nantucket this past weekend with my boyfriend and our dog. We were excited they had the option for a pet friendly room, even though there was a $ 75 additional charge, which did seem steep.
We arrived early — around noon, and check-​in wasn’t until 3pm. The woman at the counter asked us to wait 20 mins and they would get our room ready. 20 mins later we were relaxing in our quaint, clean and comfortable room. Based on some other reviews, I had much lower expectations for the property, but everything was quite delightful. They even had a continental breakfast for guests. We ate breakfast in town but had some complimentary coffee. There were bagels, pastries, fruit and cereal available.
We checked out the next day and the hostess was kind enough to waive the extra pet fee (I have no idea why, but it was super nice of her). We left extremely pleased with everything and would definitely go back for an affordable motel that’s close to town and the beach.

This was our third stay at The Beachside. My husband and I have stayed here for every stage of our lives now… just us and the dog, pregnant us and the dog, and now us, the dog, and the baby! The location is perfect to walk just about anywhere, the rooms are clean and comfortable, the pool is beautiful, and the service is professional and personable. Every member of the staff would say hi to our baby (by name!) and dog every time we saw them. A pack and play was set up (with sheets!) in our room when we arrived, and we were able to borrow Sesame Street videos to play in our room for our little one. My husband and I have both worked in luxury hotels and The Beachside encompasses so many of the qualitites of a luxury hotel at an affordable price that is perfect for families.
My only complaint, since there is just one, is that the pet fee at $ 65 a night is a bit steep. My stay was no different if I had my dog or if I didn’t so the fee seemed to be a bit excessive. I would be all for putting down a security deposit and getting it back upon inspection of the room at departure if there was no damage done by the pet. You also have to stay in special rooms if you have a pet that don’t have outdoor seating. That is the only reason that I did not give 5 stars.
However, we will still be staying here as long as our family fits!

Do yourself a favor and TRUST this and the other spot-​on reviews before booking a stay here. Their registration card states they are not responsible for items lost that were left in rooms. Obviously the staff enjoys taking full advantage of this…
This place would have been fine (2 stars) if the very uncomfortable bed, loud A/​C, weird dingy smell in the room, repulsive «breakfast», tacky everything, and incredibly rude staff (for which there are several) were the only issues we experienced. Instead, they unsuccessfully tried enforcing some bogus cancellation policy to the tune of $ 375. This next issue takes the cake and has left us completely HEARTBROKEN… we stupidly forget to grab a long floor-​length white dress AND highly sentimental $ 700 necklace that were hanging together behind the bathroom door on our way out. When we called two days later, they said they couldn’t find either item. Now, if we closed the guestroom door tightly on our way out (which we did), only the staff have access to the room, right???
We hope people never have to endure anything close to the turmoil we experienced at The Beachside.

This MOTEL has it all! Amazingly rude and apathetic staff, some of the worst mattresses I’ve ever «slept» on (and I’ve lived in numerous developing countries around the world), pullout couch and cots not fit for humans, mold clearly visible on the ceiling and who knows where else, never cleaned our room until we asked at 5pm and then had to wait 20 mins, staff balked at the mere idea of switching our room and made no effort to do so even when we told them about the broken pullout couch, Internet didn’t work nor did either of the two computers in the lobby, no wifi in room, had to ask four times for a cot (hoping it was less excruciatingly painful than couch… It was somehow worse), breakfast is rudimentary and less impressive than a gas station, floor and rest of room strangely were constantly damp even with ancient looking AC unit running full blast, pool surrounded by old chain link fence, poor landscaping confusing/​odd hotel layout, TV remote didn’t work. This is the kind of $ 60 a night place you’d find off an old highway. I’ve stayed in totally decent Holiday Inns and this was significantly worse than that. It’s also not on the beach, though the location didn’t bother me much… ¹⁰⁄₁₅ min walk to Jetties, ¹⁰⁄₁₅ min walk from town. They ask $ 350 a night during peak season. Even at 50% of that rate, which we got, it’s still not close to worth it, even considering Nantucket prices. At full price it’s utter lunacy. I’ve stayed in spectacular *actual* beachside 5 star hotels for less. Other than that it was great.

Wish I had read the reviews below before staying here, as several of them really hit nail on head. This hotel is simply a place to sleep for the night, roughly the equivalent of a bad Holiday Inn Express at 5 times the price. My guess is the room i stayed in would cost about $ 79 per night at most places around the country. In Nantucket — ran me ~$ 500. Insanity. For nothing. Hear the folks upstairs, poor air conditioning, spartan /​bare minimum accouterments in the room. Location is reasonable since you can walk to the main downtown area. In short, it beats sleeping in the airport terminal, no doubt about it. But this is not a value play. However, due to the shortage of hotel rooms, places like this are able to book up and charge crazy money.

Here is a current and reliable review. This is a MOTEL so services are limited, I found the receptionis and staff in general to be very helpful and friendly we made our reservation online through a third party and it hadn’t been updated to the main computer but they found it took a short while though. They’re pretty strict on the 3:00 PM check-​in, so don’t plan on an early one unless you’re off season perhaps. They do have a spacious bathroom to change in so we got into our bathing suits and went into the pool while we waited for our room. They have a nice big room with shelves to store luggage (AYOR). No Bellmen, so travel light… clean public bathrooms, nice pool area, free towels and a lifeguard on duty. Rooms were adequate and much nicer than expected. Comfortable beds, good air conditioners, big glass doors and bright. Flat panel TV with built in DVD’s! Small library at desk if you need a movie… I needed extra pillows and they were there in less than 10 minutes! Bathrooms had great water pressure and hot water, the only thing I didn’t like was that they use fabric softener on their towels which makes them water repellant, the landscaping could be improved a bit but was adequate. Low noise at night, fridge in every room, vending machines and coin-​op washing machines are available. Very close to town, and an easy walk even with luggage if your not carrying too much. I’d go back again. the rate was the best available considering it was high season and we would have had to pay double anywhere else… BTW, great continental style breakfast, good coffee, bagles, toast, creal, juices yogurt, fruit, etc… Oh, and free Wi-​Fi!

Perfect for a short trip with a small family on a budget. Great location and a pool. Rooms are no frills. But we don’t come to Nantucket to sit in our room and watch tv.

This is the second time we have stayed here. The rooms are clean, staff friendly and it is close to one of the best beaches on the island. You can walk to town or the beach you pick!

First off, we booked this joint because it was «cheap» and we were having a guys’ weekend. We weren’t interested in nice, but we expected more that what we got.
For $ 315 a night, this place is the pits. Our room was one of the rooms room in the back section of the motel. I believe the rooms up front by the pool are renovated and a bit nicer. When we arrived to our room, the front door was wide open. Upon asking why, the staff informed us they were «airing it out.» Hmmm… maybe because the floors felt damp and the joint smelled of mildew. Not to be deterred, we figured who cares, let’s go the beach. Oh our way out, though, we noticed dark smudges on both the closet doors and the front door. It looked like someone had opened and closed the doors with dirty, chocolate (or blood) covered fingers, and the maids failed to notice. Perhaps the maids were blind.
I called the front desk and asked them to make sure the place was cleaned since it smelled like mildew and there were smudges/​brown hand prints on all the doors. Let’s just say that never happened. I wiped them off myself. Not a big deal, but shouldn’t that be done by the «cleaning» staff?
Three other issues. 1) There was moldy coffee in the coffee pot. 2) Our trash was never emptied over our two night/​three day stay. 3) The bed frame was misaligned on one of the beds, leaving a six inch metal portion of the frame sticking out from under the bed (but covered by the comforter. I impaled my shin on it causing a wound that needed stitches. Awesome.
We won’t be back. We realize ACK is expensive… that said, we’ll pay $ 400 a night next year someplace nicer and remotely clean.

This is a place to sleep, thats it. Location is pretty good, you can walk to Straight Wharf. I would take a taxi from the Steamship or Hy-​Line to the Hotel the first time (a little long of a walk to carry luggage). As long as you use this place to solely crash, you will be good. Go out and enjoy the beach and downtown.
The breakfast is awful, don’t count on it. The rooms are not nice, but have all of the necessities, the bathrooms are old and it shows.
Warning, if you shower after 8am, you will get a very cold shower, no way around it, I took 3 icy showers over the weekend :)

We didn’t pay for the hotel room or make the reservation, so I don’t know how it is on value or service– but it’s a perfectly functional hotel, no frills, and not a lot of nantucket kitsch. It’s near the beach, there’s a pool, and it’s a little way out of town.
We walked from the ferry dock to get there and it wasn’t a bad walk– most people seemed to have taken taxis, though.

Initially, I was very happy about this place. I was planning on going to Nantucket with some friends who had stayed at this place once before and they said that they liked it. So I booked one night. Something came up and we wanted to add another. So I tried to get a hold of the reservation desk to add another day on. I tried calling once or twice every couple of days for two weeks. I never got a hold of anyone. It always said all lines were busy. One time, I got an answering machine, left a message, and no one called me back.
So I decide that since they’ll probably be booking up, I’ll have to make the reservation online, so I book another one for Sat and Sun, because it doesn’t let me book Saturday alone. So I try calling back again several times to get rid of the first Sunday reservation. Still can’t get a hold of anyone. So I send an email asking them to cancel my reservation. Still no response. So I try calling a couple more times.
Finally I get a hold of someone! After more than a month of calling I finally get a real person. I say I want to cancel both reservations. He tells me that it will be a 10% charge for each reservation. I very nicely ask if I will still be charged for the first reservation since it was in place of the second. His exact response: «Mam, don’t even start with me» (In a very annoyed tone). Okay, so apparently being nice to this asshole isn’t going to happen now and I’m thoroughly pissed. I say that there is no need to be rude to me. I’ve been trying to get a hold of them for over a month. I tell him I left messages and sent and email and still had no response. He tells me that’s ridiculous and not to even try and pull that. He says they’re always staffed at the desk and always answer their phone calls and there is no way that this could be true.
Well yes, it is true. So I tell him that he is being completely ridiculous and rude and that this is the worst customer service that I have ever dealt with. I say that I want a confirmation that this is all cancelled and done with so I don’t have to deal with him anymore. And I say that I want it within the next 10 minutes, because I know they’re closing soon and I may never get real person on the phone again. He tells me I’ll get it whenever he’s done. No apologies no nothing. I’d send an email complaining to this jerk’s boss, but chances are, it would never get there.
I’m giving them one star because I hear it’s a nice place. As long as you don’t have to deal with anyone who works here, it’s probably a great place to vacation.