Sears Auto Center

By the time these people actually provide whatever service you were looking for… whether it is an oil change or you are just attempting to purchase something simple like windshield wipers, the cows will have come home staring you in the face in the parking lot wondering amongst themselves why you haven’t made it home yet.
It’s quiet, no seating and you must prepare to occupy yourself shopping at the mall in addition to dining at a restaurant and still… 4 hours later… You will be told your car is ready… But getting checked out takes an eon. The value of your car will have dropped by the time you get back in it and you will leave with a sense of obligation to put the person in front and behind you in line on your Christmas/​Birthday card list because you’ll have all run out of small talk and start exchanging baby photos and start following one another on social media.
Come here only if you want to ponder the meaning of life or you want to grow out a haircut or a beard. By the time you have accomplished at least one of these things… You’ll be able to pay and leave… Watch your step! You don’t want to step in the cow poop on the way to the car! Oil change appointment was 1PM today… Alas, the sun has set… Day is done and car is done… 45 minutes later… Still waiting to pay.

TERRIBLE:
1) was told car would be ready in 45 min — it wasn’t ready for 1 ½ hr later
2) was told we would receive a text msg when car was ready, we didn’t
3) to top it all off, they LOST key!
Not sure what we are going to do now!

Only one star as it’s the lowest made an appt for an oil change. Line to just check in took 25 minutes. Told around an hour to get the car in. Unable to find my appt. car brought in over an hour ago and still waiting. Unable to pay in advance so when it’s done back in line I go. The saving on the coupon is not worth it.
RUN. From this place.

Worst place! Stay away!!! Why can’t I give negative stars! Was told 1hr for 2 front wheels balanced. Waited 5 hours and they didn’t even bring my car in. I would understand if they were busy but I guess there’s a reason no one is here. 3 of the mechanics are watching TV in the waiting room!

Absolutely clueless customer service. Long wait, and people just don’t care. The only upside is that you can drop your car off and go shopping/​get coffee. The problem is, just to pick up your car, you have to wait again for 30 mins. If Communist and Union got married and had a child, this would be it.

This place is the worse to be at, I came in for tire change and a wheel alignment I waited for 4 hours and then they came and told me that they couldn’t do it because some part was broken. Then he took me to the car to show me and it was a part that was so obvious to notice… Those mechanics are the worst i think they are learner not real mechanic! Stay away from here!

Absolutely the worst mechanics shop I have ever been to. Wasted half a day and nothing resolved with my truck. I wouldn’t come back here if they paid me. Save your time and go someplace else!!!

This place sucks. You are better off letting your car break down. It’s cheaper and takes less time.
It was an hour to wait on line just to find out that the car battery was 20% over market price. What a rip off. This experience alone is enough to make me avoid Sears altogether. And the best part of the experience — everyone on line was complaining too. No idea how this place is still open.

Awful, awful, awful.
This place features rude employees that hate their jobs and do shoddy work. They sell you warranties that they have no intention of ever honoring. Don’t go here. Don’t. You’ll feel like an idiot for doing so.

Long waits for service and so-​so prices, but that’s…almost every service center in NY/​NJ. I go here because I work at the Macy’s on the other side of the mall, so I just drop it off during work hours.
At the very least, I wouldn’t get tires anywhere else… the road hazard warranty for them is cheap and will pay for itself in two air leak patches (free w/​warranty). I seem to have awful luck with leaky tires though, so YMMV.

This is a terrible service center. The most minor thing, like an oil change, can literally take hours. You may wait 15 or 20 minutes before you can even tell them what you need done. Every time I have been here, it has been like that. Finally I have learned my lesson and am not going back.

Don’t go here. I was completely misquoted on a headlight bulb replacement and left without getting the work done. Long waits too. Go for a battery, maybe tires but that’s it.