Bin 32 Wine Merchant

I never received my BIN32 Groupon order even though they emailed me this after an inquiry…
Trust us, we don’t like «auto-​responses» just as much as you don’t! We do however want to give you a courtesy notice that we are in receipt of your email. One of our customer service representatives will get back to you as quickly as possible. However, due to the overwhelming amount of emails we receive, please allow 24 – 48 hours for response.
If your shipment is later than expected please accept our apologies. We recently ran a Groupon deal that far exceeded their expectations and put us a bit behind our regular shipping protocol. We have however corrected our system to allow for this cluster of high volume orders and are catching up as quickly as possible.
Thanks for your patience and your shipment is on its way!
Thank You,
Team BIN32
That was May 2012.

Same crime committed to me as everyone else:
Ordered Groupon order from Bin 32 on ²⁄₂. As of this review I do not have any wine and my many attempts to Bin 32 have been ignored. Groupon refunded the Groupon amount but would not pursue the shipping I paid Bin 32.
I am very dissapointed with Groupon becasue this is the second wine offer I have done with the same horrible results. NEVER AGAIN.

So I called Groupon again to see if they were doing anything about getting their customers the shipping credit since they had previous told me that their accounting department was taking care of them crediting the shipping to the customers. Groupon gave them a deadline to reply to them and I checked back again and they had told me they were forced to take legal action against this company.
So Groupon will hopefully have an answer for all of us Grouponers. The only thing Groupon told me was that they would never work with them again.

I purchased a Groupon for a 12 pack of wine on January 27^th and redeemed the voucher on Bin32’s site on February 9^th. I paid an additional $ 19.77 for shipping (which was clearly outlined on the Groupon as an additional fee). I kept checking my online account for tracking information and noticed on May 12^th that it was finally marked as «completed/​shipped». I eagerly awaited the delivery of the wine, but to no avail. Finally, this morning (June 15^th) I received an email from Groupon that the Bin32 offer was being pulled and that my money would be refunded. However, Groupon could not refund my shipping charges. I finally called my bank today and disputed the $ 19.77 I paid for shipping.
It must be noted that throughout the past 4 months I have tried to contact Bin32 numerous times via phone and email. The emails went unanswered and the phone number rang to a GoogleVoice account which I was unable to leave any messages on. Bin32 is a sham, a company who clearly has no customer service skills and used Groupon as a way to steal hundreds of consumers’ money. BEWARE that «The Smart Wine Store» is also affiliated with Bin32 and should not be trusted (The Smart Wine Store is the merchant who charged my card for the shipping costs.)

I’m still waiting on my order after 4 repeated emails no answers!
DON’T USE THIS COMPANY

I rarely write a review on Unilocal and I’m not paid by the merchant to write this, but I actually got my wine fairly quickly. I placed order towards the end of April and got my wine a little bit over 3 weeks later. Maybe it’s just my lucky day? Guess it was. The wine was really good, I had 6 bottles of the red wine… Just what I expected… Tannic, full bodied, and off-dry…darn good Sauvignon.

This Place Sucks!
I’m just like everybody else in the Unilocal world that has been had by the place. I placed an order months ago and got nothing in return. I’ve been calling and sending numerous emails and gotten no response other than the ridiculous auto-​response that they are so concerned with my satisfaction and will address my concern ASAP.
What a bunch of garbage.
Do yourself a favor and avoid them.

Having had the same experience as just about everyone else on here, I have come to think this business is actually completely fraudulent and was hardly ever in the wine business at all. It sounds like only a few people actually received any wine, and if they did it was terrible quality. If they really did sell 5,000 groupons as someone said, they made a ridiculous amount of money… 5,000 groupons at $ 50 each (a guess, they were being sold for what– $ 30 – 70?) = $ 250,000. WOW! They probably left the country with this money by now, which is why they aren’t responding to all our emails! If they actually made this much money this would have to be a federal felony.
I encourage everyone to report this company to both:
I also have to say, that although Groupon did refund the cost of the Groupon, they would not refund my shipping. I do think that when I buy through Groupon they are promoting and somewhat vouching for this business, and should take some responsibility for it. I would hope that in the future Groupon is more vigilant about which companies they do deals for and investigate them more beforehand.

ZERO STARS. I’m another victim of Bin 32… made my Groupon purchase in February, and I actually did receive the wine (6 weeks later)…
Fast forward to today, Bin 32 placed 2 unauthorized charges to my bank account. I had to cancel my account for fraud. Of course I haven’t been able to reach Bin 32, but I did speak with a Groupon rep, and they are aware of and working on the situation.
If you had to pay extra for your groupon for shipping or what not, CANCEL that credit or debit card immediately. They store your info and steal your money. Shame on them.
If you need to go through your transaction history, they actually ended up being logged as «The Smart Wine Store» in my February transaction history… 2 company names? Fishy.

UPDATE: I filed a report with the Better Business Bureau and recommend you do the same. Easy process. Start here:
I ordered their Groupon deal in February, as did a friend of mine. I received my order pretty quickly and actually loved the wines so much that i thought about becoming a Wine Club member. Then, my friend told me (and here it’s May) that he NEVER received his wine deal and has been disputing it with Bin 32 and Groupon ever since. He checked his account status and it says ‘Delivered/​Received’. Right…
Fast forward to this week and they just charged me $ 49 for a wine shipment that i NEVER ORDERED AND NEVER APPROVED. I have called them, daily. Left numerous voicemails. Sent email via their ‘customer service’ portion of their site. No response. Most likely, i will just have to cancel my debit card WHICH IS A HUGE, MOTHER-​F-​ING DRAG.
Cheap wine isn’t worth this extended shadiness and hassle. What a bummer. Thanks a lot, Bin 32. WHY? WHY?

Okay, I’m seeking a refund from Groupon and have just filed the dispute with my credit card company. Thank you to everyone who mentioned that Bin 32 is signing up people for a wine club and charging their credit cards for this «service». I’ll be on the look out for this.

wow, I knew there was something fishy… I also purchased a Groupon and actually place an order on March 22^nd. It’s May 3^rd and I still don’t have my order. It’s only 6 bottles of wine, how hard can it be and I paid $ 14 for shipping. All they do is send a generic email, but no other response.
I understand that it can be overwhelming, but greed is not good. You can actually setup a max limit for Groupon purchases when settings up a merchant account. They should have limited theirs to 500… The deal sold over 5000 Groupons so what do they expect — disaster.
I hope that this company is still legit and I will get my wine.

Yeah, never again– Ordered via Groupon… I think a company should think twice before a groupon– do we have enough staff, do we have enough product, can our shipping company handle the demand?
Well as a recruiter, I’m going to send my Business Development Manager out to see who they need to hire– customer service, rep maybe? :-)

Contacted Bin 32 again in hopes of getting a refund for the shipping cost of roughly 20 bucks. No such luck.
In my opinion, because Groupon kept asking me to wait (for over a month), they should be responsible for refunding me the shipping cost. They are of a different opinion. Never, ever will I use Bin 32 or Groupon again.

Holly smokes. Guess what arrived yesterday, 2 ½ months after ordering. We recieved our box of wine. 6 reds. Looks okay, didn’t crack one open last night but we will soon. The wine was accompanied by a long letter. About 90% of it promoting the company and encouraging me to continue to do business with them. And the parting words were «PS: We appreciate your patience with the delayed shipping. «Due to our amazing deal, Groupon experienced significantly more volume then initially projected. We have since increased our packing and shipping power and can assure you that any future orders with Bin 32 will be met in a timely manner!»
A simple apology would have been appreciated.
Nevertheless, I will never do business with Bin 32 again, regardless…

Groupon deal and like everyone else: Placed order Feb. 19^th, it’s now April 26^th. No communications other than «auto-​responses».
I get it, inventory couldn’t keep up with demands. Not surprised though because there’s been numerous articles about Groupon having negative effects for small business because of this exact situation. Some businesses even lose money.
All that aside, Bin32 should have addressed this issue with more than an «auto-​response» and give genuine attention to its customers. I would have been bummed if my order couldn’t be processed but if I was given the courtesy of a call or email 2 – 3 wks after I placed my order, no biggie. But to hide your head in the sands… that’s just tacky.

I couldn’t agree more with all the other reviewers on here. Bin 32 has the absolute worst customer service I have ever seen.
I ordered on March 10^th and still haven’t received my order as of April 19^th, even though on their site it shows my order as complete.
I’ve sent numerous emails to their customer service, only to receive auto-​responders and no follow-​up.
I finally found their phone number here but of course, it just goes to voicemail.
Contacting GroupOn now to tell them to stop doing business with Bin32. Don’t get suckered in — avoid this company at all costs.

You’re going to hear the same song as a lot of other people on here. Horrible, horrible, HORRIBLE! I bought a Groupon on March 11, redeemed on March 12, and it is now April 19 and NADA from the company. I’ve left 2 voicemails, giving them the benefit of the doubt since they said it would take up to 3 weeks to ship, but seeing all these other horrible reviews I realize I’ve been had and am going to call Groupon to see about a refund. NEVER DO BUSINESS WITH THIS COMPANY! I agree, it’s probably a scam!
Edit:
In the spirit of full disclosure, I feel obligated to tell what happened actually later that day. As it turns out, my order FINALLY got delivered the day I posted my review – however, my rating of them remains unchanged for a few reasons. For one, the order still took OVER A MONTH to fulfill, with zero communication from the company about delays or anything. In the box, they included a letter «apologizing for the delay» and blaming it on «the overwhelming Groupon response.» They’re not the first company to tell me that, but I feel like that sort of excuse is really indicative of poor planning – if your business offers a Groupon, you need to plan ahead on how to fulfill it in the parameters you set forth in the Groupon! At the very least, if you can’t, send out an email blast or something explaining the situation. Honesty is 100% better than radio silence.
Also, after all that, they sent me the WRONG order. They had 2 options: 6 whites, or 3 whites and 3 reds. I definitely ordered the 6 whites, as the reds had merlot (which my husband and I don’t like), but we got 3 reds and 3 whites. Given the company’s lack of customer service, I’m not even going to bother trying to exchange this, as it’s never going to happen. Just another reason NOT to go with them again.
And finally, though they marked my order as «shipped» about 2 weeks ago via UPS ground, I looked up the company that finally ended up delivering the order – GSO – and they specialize in OVERNIGHT shipping in CA, NV, and AZ. Overnight is not the same as 2 weeks. All this indicates is that they only bothered to ship my order AFTER I started complaining.
Conclusion: NEVER give Bin 32 your business. Ever.

Same experience for me. 5 week delivery time, wouldn’t respond to repeated emails/​calls, they got my order wrong (gave the the red/​white instead of the all white), and to boot, every single one of the 6 bottles of wine were different than they advertised. I feel like it’s a «bait and switch».
Emailed Groupon with all the details and waiting to hear back. Big miss here.

Like others here, I would give them zero stars if possible. I also did the Groupon deal and placed my order on 05 Feb and it’s currently 16 Apr and I still have not received my wine. They have even stopped answering my emails after assurances impending delivery and promises of «surprise gifs» for my patience.
It should never take over 2 months to ship something from Napa to San Francisco.
This is seriously the worst customer service experience I’ve had in years. I plan on filing a complaint with the BBB.