Elite Limo Inc

Today was amazing! For our girls trip we decided to hire a driver and head to Sonoma, beautiful wine country. The best idea on many accounts. Our driver Wahid was absolutely wonderful! He isn’t a wine connoisseur, not even a drinker, but my goodness he took us the wine tour of a lifetime. We recommend Wahid to any visitors coming into town looking for a safe, fun driver while touring the most breathtaking views and tasty CA wineries!

Tonya is AMAZING! We had the most amazing Napa experience. We got in the car severely hungover and we were immediate handed Advil, and not only that she had a tray of croissants! In case we hadn’t organized wineries, she had organized wineries for us to visit AND asked us what type of food we would like for lunch, then made reservations for us at the most unbelievable restaurant! Tonya went above and beyond the normal standards of a driver and made this experience incredible.

I booked them months in advance for a limo to take a group wine tasting. They were very nice over the phone, though never sent a confirmation until I called them a while later asking about it. About a week to four days before my reservation they called me asking if I would rather take an SUV instead for a slight discount and an extra hour free. I said that if rather keep my original reservation, which they said I could. They day before, they called saying that one of the limos got in an accident, and they other was making «a weird noise» and was likely going to be in the shop, and that they would have to change my reservation to an SUV. I asked about the price and they said it would be the same price, but finally agreed to add an extra hour. I also told them that my pick up location had no cell phone reception, and that they’d have to call the land line, which I provided and they said they’d call it. The following morning, no car there. My friend had a bit of reception so we called and they said that they left a message on my cell (which they did was the only number they had on file, ugh) that the car broke down on the way to pick us up and it looked like it wasn’t going to start back up again. They had no other cars that day, and while he was kind enough to call several other companies they were all booked up too. We ended up having to take two cars and drive ourselves around with some having to hold back on the tastings so they could be the DDs. Two stars cause they were at least nice about it, but it seems like several of their cars were either broken, breaking or crashed… and they basically ruined a large part of our day.

We reserved a stretch limo for 4 of us to Napa for wine tasting. We booked the 6hrs special for $ 325 which was being advertised on their website.
I was told on the phone by one of the reps that each additional hour would be $ 65.
I was fine with that, as I already knew that we would be taking up that offer.
Pick-​up was scheduled for 9:30am.
The driver was punctual upon arrival, thank you we appreciated that!
We very much enjoyed our time while it lasted. we didnt make it to brunch until 3ish.
He was professional and lienant with us the whole day as our schedules/​plans changed. up until he rushed us while we were having brunch because he had another «pickup at the airport».
That totally bursted our bubbles! Why do you have the option of extending the time of services FOR AN ADDITIONAL CHARGE and then rush us? Mind you, the driver charged us an additonal $ 90– NOT $ 65!
All in all… we ended up paying close to $ 800.
We were hoping to use your services again Elite… but please dont rush us next time :(

Last August the driver discriminated against me and my service dog. First he says «no dogs! are you blind». I than explain my rights and he is still rude and has a grin and nods his head. «Keep in mind the limo reservation has not exceeded the limit but AFTER he asserted I can’t go… my cousin than calls her friend to take my spot! «She did pay hundreds of dollars». I had traveled 2 hours to get to the location at 6am. To be treated like this! I call his manager and he than calls the driver and yells at him. By the time my cousins next guest comes on board he than claims that 10 ppl are not allowed BUT that I am allowed to go now, with my dog… are you kidding me??? Do you think your manipulative tactics can fly with an educated person like myself?
I don’t think so. The manger than sends this fabricated fax to my lawyer, twisted the entire situation to save their reputation!
The truth Always comes out. And I will see you in court.

From the reservations over the phone, to the early arrival of our driver, to the service throughout, this limo service was amazing. Our driver John was helpful when needed, but also knew when to just sit back and allow my girlfriend and I to just talk and bond. He was professional and courteous. He always opened the door for us and even had some laughs with us. The car we rode in was a brand new Chrysler 300 and it was immaculate. Exactly what we wanted. I highly recommend this car service to any and all that are in the Napa region wine touring for the day.

I used Elite Limo for a wine tour in Napa/​Sonoma and our driver John was absolutely amazing
The limo we had was nice and clean and John threw in two bottles of champagne
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We booked our tour with Sharon at the office and she set up a wonderful tour …
I will recommend Elite Limo Inc for anyone and everyone
Thanks Elite You Guys Rock!!!

We had an amazing time at our Napa wine tour. I booked us a limo tour with 2 other couples. Our driver Mike was great and extremely knowledgeable about the wine country and the wines. Customer service was exceptional and we felt very much taken care of. Thank you Elite — you made our trip super fun! HIGHLY RECOMMENDED!

I used Elite Limo while on vacation in Napa, john was always on time and was always answering my questions about the city. The Limo was great and I have to say was very clean!!! I used several limo companies and the car are not always spotless… I give you guys 5 stars for accommodation and making my vacation worry free!!! Thank you guys

The elite limo service was on time and professional. We were very happy with our driver. All went well. No complains of our day in Napa. Will use again!

We were in Napa for 3 days of wine touring and had Douglas as our driver. He was very friendly and very accommodating with the wineries that we wanted to go to. He was very knowledgable on the area and about the wineries. He was able to give us suggestions on where to visit. I would recommend Elite Limousine to anyone who wants to visit the Napa Valley area and or transport to and from the airport.

Elite Limo apparently was unaware of the service and car we got. The driver is no longer with their company which shows, to me, that he probably was near the end of his service when he was so rude to us. The fact that we were able to come to a amicable resolution and they were so helpful gives me reason to believe they have pride in their company and were genuinely shocked at the service we received. I am very satisfied with our resolution.