National Multi Steam

Terrific service! After a spill of a peanut buttery, fruit and banana filled, yogurty protein drink on the center of our newly cleaned rug, we thought the stain would never ever clean up. A call to National Multisteam, brought us Alfonso and his assistant. They were like the superheros of carpet cleaners. Not only did they arrive with two hours, but the carpet was pristine after they left. We were amazed. Thank you Multisteam. You are now our carpet cleaners of choice, and we will be spreading the word how wonderful you are.

fantastic– they got my area rug looking like brand new. nice guys, very professional. they will continue to get my business!

I spoke with Alfonso earlier today and explained my needs and he was able to send over a crew within minutes. I had the absolute pleasure of having Michael and Sylvia clean my carpets. They were extremely professional as well as proficient. They did an outstanding job. I would definitely hire this company again.

These guys are fantastic — I used them several time in my old home, and after I just purchased a new home, I used them to do almost 1500 sq ft of carpet. They were on time and did a great job. They also accommodated my appointment because my water had inadvertently turned off — they were able to rearrange their appointments and came back to me later in the day. I highly highly recommend!

Outstanding work. I just moved into a home with stained smelly carpets. They came in cleaned and removes“d 90% of all stains! they will be my go to from this point on!!! My home smells good and the carpets look great!!!

There is nothing that I can say other than: Flipping amazing!
First the people. They are wonderful caring folks who want you to be ecstatic, surprised, grateful, and ask them to become «family». I have never encountered such genuine warmth from service technicians (oh, it felt horrible to type that word, they deserve far more affectionate wording. Technicians, yes — but is as if they were your cousins who happen to own a cleaning business.
Second the responsiveness. Managed to squeeze us in the same afternoon, I was nothing short of amazed that they were so prompt, timely, well prepared, no BS. No excuses, just superior caring.
Third the cleaning. EVERYTHING PERFECT. Nasty carpet where two older cats resides become better than new — seriously, it was not this clean when originally installed. Their huge machine stays in the truck while hoses are carefully brought into your home. They even have corner guards to protect your home’s walls.
Fourth the price. Very fair considering the amazing restoration of our carpets. I think that I actually rounded up the payment — they more than deserved a tip, even though Alfonso is the owner. He and his son are welcomed into our home at any time, they have become «family»
Don’t think twice. Don’t call anyone else. Just call these guys and relax.
Can we give six stars? Seven? Eight? –

Alfonso and national multi steam are the best! We have had them clean all rooms in our home 5+ times. We live in St Helena and they always show up the next day if not same day. They are very professional and genuine. We have never had a bad technician and are always happy with their service and product. We will continue to use this company over and over again!

Simply the best carpet cleaning service provider in the Napa area. Our dogs do their best to bring the outside inside and Alfonso and his team make our carpets look brand new every time. There’s an adage that you can have good quality, fast speed or low price but that you can only «pick two»…that’s not the case with National Multi Steam in Napa, you get all three!

There’s a reason this company came up first on the list; I called to see how soon they could come clean my carpets and they were there within 1 ½ hrs. Very professional and efficient service! The results were excellent and the price was very affordable and well worth their service! I will definitely use this company again

They were awesome and professional and cleaned our carpets and couch, to brand new! Thank you so much.

Great job guys! I would highly recommend and definitely use again.

We have used this company for many years, I almost consider them family. I couldn’t imagine using anyone else. They are great with kids and our animals. They do nothing short of perfection. They also work with my schedule which is awesome. You won’t be disappointed…

They saved my carpet! It went from complete filth to brand new and so clean again. I couldn’t be more happy. My dog has made a bit of a mess with pet stains over the last 4.5 years, so I was very relieved to see such a transformation after the cleaning. Super friendly service too! Couldn’t ask for more. Thanks again for everything!

These guys are awesome. Great quality work and very reasonably priced. Have used them several times and will continue to do so. Very professional and courteous.

Just had my carpets cleaned by National Multi Steams team!!! I wish I would have taken before pictures, but let’s just say I have a 2 year old and micro suede couch and my carpet in my room had a few stains along with candle wax on the carpet in 2 places. Alfonso’s son and his coworker (can’t remember their names sorry) were so professional and kind! He even cleaned the area rug under my couch! Amazing job!!! They were referred to me by 2 of my Co-​workers!!! I never write reviews but they definitely deserve it!

Excellent upholstery cleaning. Quick service, on time. Took care of the ultra suede/​microfiber couches & love seat no problem. Now it looks like we don’t have 2 kids under age 5 and an 80lb dog– at least for today…

This is a follow up to my review over a year ago. My dog came back from having her stomach pumped after digesting 50 pills of pro biotics. My vet also gave her a charcoal med. Brought her home, she seemd fine enough, but 30 minutes later she threw up on my carpet (a week after i had them cleaned). Called Alfonzo. He and his wife came within 90 minutes and completely cleaned away the aftermath…

I decided to use another carpet service, due to Unilocal reviews, chose National Multi Steam.
Having numerous apartment rentals, I have much experience with carpet cleaners.
Alfonso was not who met me at my property but a team of 2. When I went over my carpet concerns with the gentleman, I felt a rudeness in his response. Like «we know what we are doing», as if I was challenging the results I would be receiving. I was simply pointing out area’s that I was concerned with that were not obvious by sight alone. He also said numerous times how quickly they would be in and out, like that was an asset, and that the dry time was very quick. I noticed the carpet seemed wet, but thought that was pretty normal, so didn’t mention it at the time. By end of day, the carpet was still very wet. The next afternoon my tenant met me to move in, but the carpet was still to wet. She stored her belongings in the kitchen and did not have dry carpet until day 3. At the same time, I had another unit cleaned and resulted in a dry time of 2 days.
I called the owner, Alfonso to discuss this. I had a hard time understanding what he was saying and felt he talked way to quickly as well. I thought our conversation was left that he was going to contact my tenant (during the 3 day dry time) to feel the carpet for himself or bring in fans. He never did. Plus he never validated my experience, or tried to resolve my trust in using his service again. He has lost many potentials jobs for the unprofessional followup with his employees use of over saturation.
Later in the week…
I received an email from Alfonso. In good faith, he refunded both carpet cleaning charges and owned up to human error, which happens. It is a greater stance when one steps up to the plate and admits human error. This action makes the slate clean. I am open now to trying this company again, since so many raved about them on Unilocal and he came referred from a co-​worker in my real estate office.

When I first called and spoke with Alfonso I was specific and let him know I had concerns about pet stains/​odors in the carpet in the new home we purchased. He said he could take care of them no problem. I asked if he used a fluorescent light to detect highly soiled areas for special treatment and he assured me that not only was that unnecessary but that the light would pick up any previous treatment/​cleaning sellers had attempted in the past so it was worthless. He told me the hot steam extraction method would sanitize, remove odor and kill any possible fleas.
The carpet was in good shape to start off with the exception of some stains and pet odor throughout.
I also specifically asked about stain guarantee and possibility of stains resurfacing days after cleaning. He said once he treated stains they were gone permanently but if we had concerns we could call him and he would come right back out free of charge.
The evening after Alfonso and his team steamed our carpet the house seemed to smell of wet dog as if the cleaning released additional odor that was trapped within/​beneath the carpet. The next morning I went to look at the stains I had concerns about and they looked as bad as before national came out. (Photos attached)
Being 8 ½ mo pregnant with a two year old I was very hesitant to set up his crib in a cat urine soaked room so my husband and I contacted a company who specializes in animal odor extraction who recommended we do our own black light test which we did. My rooms lit up in obvious urine stain patterns in yellow/​green light which we were told «untreated urine stains» would glow. Granted we did not have a professional grade fluorescent black light but it was 24″ like the other company instructed us to get.
My husband called Alfonso a couple days later to let him know about the visible stains that did not come up. Alfonso responded that there were no stains upstairs to begin with. When my husband insisted and mentioned we had date/​time stamped photos for day after national came out Alfonso agreed to come back.
I think National could be good for a general cleaning but should be up front if they can’t provide a special service required or say it’s not necessary/​possible when in fact it is.

Alfonso and his assistant (wish I had asked for her name) did a superb job disinfecting/​cleaning and removing the stains off my carpets. Having two dogs (one being only 4 months old) and moving in with the carpets uncleaned by the previous tenant left visible stains all over the house.
Not to mention, we live in a townhouse so getting their equipment from our assigned parking space to our actual house itself was quite the hassle but Alfonso was able to get it done and did a wonderful job! We are very pleased with National Multi Steam and will happily refer them to friends and family as well as use them again for any future services.
The attached pictures show the before (stained and quite unsightly) and after (brand spanking new!)