Allied Garage Door

Allied Garage Door Repair (708−328−3552) Is DECEPTIVE and GROSSLY OVERPRICED! My garage door wasn’t opening so I called Allied for a garage door repair. The customer service rep. advised that «it would be $ 112 for the service call; but if new parts were required the $ 112 would be deducted from the costs of the parts». The repairman was at my house for less than 30 minutes. When the repairman arrived; he pulled the garage rails in; sprayed the garage rails and rollers with WD-​40 and told me that «I needed a new garage opener for $ 395 and new rollers for $ 80». The repairman said that «he had to order the garage opener and that he would be back the day after tomorrow to install everything». The repairman told me that the total would be $ 587; I asked him «if he forget to deduct the $ 112 from the garage opener»; he said «No, the $ 112 is for me fixing the garage door; you can manually open and close the garage door now». I paid the $ 112 and called the office the next morning. I spoke to the Office Manager «Joe» who said the exact same thing that the repairman said. I ended up cancelling the appointment for the rest of the work.

I called Allied to repair a broken cable on my garage door. The tech arrived well within the 3 hour window I was given. He completed the repair as ordered and also pointed out some potential problems, which he also took care of. The work was completed in less than an hour and the bill was as promised, plus a small up for the extra work… all you can ask for.

I give this company five stars for service and quality work. However their prices are highly inflated. The repair technician repaired my door in about an hour, I price the exact same parts at Home Depot at $ 80,And the final bill came to $ 380. FUCK YOU ALLIED $ 300 an hour is raping people. The prices I was verbally quoted were not the same on the bill.

100% satisfied with their service and the installation. I have had trouble with my garage door opener ever since I moved into my new place. I called them at 830 in the morning on a Friday the installer Rich was here by 1230 and I couldn’t be happier with the new garage door opener. Got a Liftmaster with a battery backup installed for $ 425. I went for a bike ride while he worked and came back just as he was pulling out of the driveway. He came back to show me how everything worked and had cleaned up after himself good job Rich!

Sunday night I called Allied for door repair as one of my overhead springs failed on my double sized garage door. I made an appointment for Monday afternoon after receiving a price of 195.00 for one spring and 225.00 for two springs «including all the coupons offered». After installation the price was 280.00. He said he didn’t know who I talked to but he couldn’t do it for that price”.
Pure bait and switch. Use your diligence. Maybe you should even record the call with the estimate.

Let me start by saying that the service repair man Abe was prompt, polite and courteous. The springs on my garage door had failed and needed to be replaced. After doing some brief shopping around with big retailers such as Home Depot and Sears, I decided to support my local business Allied Garage Door Inc. I highly regret that decision. Upon arrival at my home the repair man told me that the cost to fix the springs would be $ 175 (Keep in mind they charge $ 112 for a diagnostic). I thought to myself ‘okay $ 287 that is pretty much on par with the quotes that I had received’. Once the work was completed, within less than an hour’s time Abe then tells me the final cost is $ 375. Needless to say I was shocked and asked to speak to the manager Tom.
I told Tom that Abe originally said $ 175 before I approved for him to proceed with the repairs. I also informed him that Sears had quoted me $ 259, with a longer warranty, alignment service and tune up of garage door opener. Allied Garage Door Inc’s websites says that they honor competitors pricing. I let him know that I would pay $ 300. Tom proceeded to tell me that he would not negotiate a price with me and if he charged me a priced lower than $ 375 he would lose money.
After researching uninstalled pricing of springs, brackets and cables that were to be replaced, the cost with shipping did not near $ 150 (and that is for the quality springs). As a person who works in the home services field I am certain that parts and Abe’s labor plus the logistics of obtaining parts would not cost $ 375.
In the end due to the manager Tom’s bad-​mannered communication I had Abe un-​do his work. I prefer to take my business elsewhere even if it cost $ 500. After paying Abe his $ 112 diagnostic fee he proceeds to inform me that if I wanted the same serviced render there would be ANOTHER $ 112 diagnostic fee. I thought this was ridiculous and I do not trust this company. I DO NOT recommend Naperville’s Allied Garage Door Inc for garage repairs.

I own and manage multiple rental houses, and have used Allied at least a dozen times. They are prompt, courteous, and reasonable. They will inspect your garage door and recommend other items that may need replacing, but they are never high pressure. They are usually able to come out to the property the same day or first thing the next day. I highly recommend them. You won’t be disappointed.

When our garage door stopped working, I called in the morning, and they offered to come to my house the same day. They were on time and very prompt with their service. Very friendly and explained to me exactly what was wrong and gave tips for preventative maintenance. They have coupons on their website, but they accepted my competitor’s coupon as well. Highly recommend.