Ball Factory Indoor Play & Cafe

Took my nieces and nephews here. 10, 8, 6 and 1 year Olds and they all had something to do. Kiddos didn’t want to leave after 4 hours of playing.

We were visiting from out of state and had planned to go to the dupage children’s museum however our three year old was yelling for a park. Well it’s hot and humid so daddy and I found this place online and for 9 dollars unlimited play Monday through Friday and parents are free. This won over the 36 dollars at the other. My son LOVED everything!!! We had to force him to leave after two hours so we could go have lunch. We will be visiting Chicago more so this will go on our list of must do’s for at least a few years.

They say it is for kids up to 12, so I brought my 3, 8 and 11 year old– there are so few activities that really appeal to them all. Everyone had fun, but it was quite obvious it was mostly for the toddler/​prekindergarten/​1^st grade age. My older children seemed to be unappreciated by the other parents with younger kids even though they were on their best behavior.
There is a nice walled-​off area for kids 3 and under, and plenty of room to spread out. Free lockers to store keys or a purse.
We went on a weekday during the school year (we were on spring break, but local schools weren’t yet). There were lots of people there, but not crowded. My youngest keeps asking if we can go back. Next time it will be an outing just the two of us.

Came here last week with my 2 year old. He had a lot of fun on the big slide. We went up a few times. The space ball blaster was ok. Some of the machine was broken. I felt the place was little bit dark and not as clean as some kids indoor play area. I saw candy wrapper and a lot of dust in one area of the play area. There was someone who was cleaning, but for some reason no one went to clean that particular area. The admission price is kind of expensive ($ 12) for indoor play area that had some stuff that were broken.

Love this place. I just had my daughters two year birthday party, and I couldn’t be happier with my decision. Service was so-​so, but the staff overall was very accommodating. The environment is very fun and clean. I was allowed to bring my own balloons for a small charge, and the rooms are already set up with complementary utensils provided in the colors of your choice.
Although I must note: Catering is very expensive and of acceptable quality, especially for the small portions given. A $ 25 XL pizza is similar to that of your usual Medium. It was VERY busy on the Sunday I was there (which I was told was their weekend norm). This is great if you like your kids interacting and making friends, but an inconvenience for the toddlers. You have I keep an eye out for the littles ones bc the bigger kids rough house without knowing so. There was a group of 7 – 8 year olds sliding down the stairs of the gym when it’s «one way only» sending the small ones tumbling down and even getting hurt. This is not the staffs responsibility, but the parents, so keep your kids in check ;)
Regardless, even though I live 45 minutes away, I’m a customer for life!

This place is popular!!!
It’s Saturday morning and the Ball Factory is packed. I wonder what the fire code is here, they must be pushing maximum capacity. This means the kids mist love to come and parents must love the torture.
My son is having a great time. The climber area is cool and the slides are fun, but the ball blaster area is lame. They could do so much more twitch that space. The tractors are an interesting touch, especially fun for the boys.
The bathrooms are clean, which is a major plus for me, and they have little toilets and socks for the kids… very nice. We also checked in on Unilocal and got $ 3 off, great perk. We’ll be back as Naf Naf is across the street, making the drive worth it for me and my son :-) But, our return will be only during the week from now on.

Loved this place, my daughter did too. She is 21 months and played for 2.5 hours only stopping for lunch. I had to bribe her with fruit snacks to get her to leave. I will definitely be back

It’s hard to rate this low because the facility is very nice, and it has a great playground. I hate to fault them for being too busy, as its the name of the game, but I would never go back on a weekend ever. It was pure madness. I went the first time on a weekday, and my 3 year old loved it. I tried it again over the weekend, and it was way too crowded. Even the staff just seemed miserable and overwhelmed. Kids and parents were trying to squeeze as many as possible in small entrance ways that it makes the whole experience terrible. The location is too small for as many birthdays as they jam in there.

Pros:
— Kids get their energy out & have fun.
— They had some unique play areas including a ball room where you can shoot the balls across the room (Con is that those ball blasters are super loud. Long term exposure will definitely ruin your kid’s hearing. Short term exposure gave me a bad headache)
— No food or shoes past a certain point to keep it clean
— They have food available to purchase but I didn’t really look at what was offered. Not sure if you can bring your own food in, I didn’t check that policy. I did bring in my Starbucks and no one said anything to me.
Cons:
— Employees don’t seem helpful at all. The lady that rang me up had an attitude and was just spacey. Another employee working the toddler gate area almost let my toddler out alone — I had to stop her from leaving and asked him why he opened the gate for her, my response was a shrug. Yikes. The employee exchanges make me worry about coming back. It also makes me question if they finish all responsibilities such as cleaning the area etc.
— Super loud
— You can’t control other kids. They will run into you, curse in front of your toddler, etc.
— We came on a very rainy day so it was crowded and I don’t think they paid attention to the maximum capacity for the building. The coat room was filled to the brim with everyone’s stuff and there wasn’t enough space for people to leave their shoes and coats.
— As I said it was raining and the parking lot flooded while I was there. Walking back to my car I had to walk through standing water and it went up to my knee. Not the owner’s fault per se but this is a major con if you are there when it’s raining with more than one kid. Luckily I carried my only child to my car, but if you had to make several trips to get kids in your car that would be horrendously unsafe.
I think in a pinch during the week I might come back here with my kiddo but I’m not really looking forward to it. If they train their staff better and somehow get people who actually like working there, and you know, maybe smile once in a while, I would be happier to come back.

This place is so cool! Today was our first time here and the kiddos played for more than two hours without stopping. A godsend! The facility is clean, staff is friendly, and there are many educational activists as well as «burn off energy» activities, something I wasn’t expecting. Food prices are fair for what you get, and I love that the eating area is strictly separate from the play area. My only complaint was that the inside was freezing! I know kids are running around, but it was cold enough that we all had runny noses and the chills even with the running around (because adults can play, too). If you bring your kids, have them wear long sleeves and bring hoodies just incase it is still too cold.

This is a great play place for my toddlers to burn off some of their endless supply of energy. The place is clean, but could be brighter. The staffs do their job, but can be more personable. There is a great section of activities, and I like how the little kids area is gated and not allowed to be let in unless accompanied by an adult. The food looks fresh and the price doesn’t break the bank. The gelato is a great plus.
My suggestions for the place is that there is a timer for the little shooting/​gun room and the tractor area play area. There were parents on their phone while their kids place. I came back to check periodically and never was there an empty place. Same kid were there for 15+ mins. Other than that I might go back, on a less busy day so that my toddlers at least have a chance to try everything.

Went on a Friday morning with my 2 year old daughter around 10:30am. We were greeted by the front desk which is also the concession stand which offered the cutest snacks and treats for the little ones. Made me excited for snack time! Lol
We put our shoes in a bin and they had lockers for purses, etc and we were on our way. From the huge slide, to ball pit, to shooting these balls out of air guns the place was super fun. It was definitely worth the price, but the place is on the smaller side so after about 2 – 3 hours it’s time to call it quits.
Glad we made the 45 minute trip to get there. Would definitely go again, and in my opinion if your child is over 7 – 8 years old they might get a little bored as it is tailored towards toddlers.

Good place to go once in a while. The price isn’t discouraging but it is unsettling having bigger kids (older than 5) running around without their parents or employees discouraging them. My one year old was knocked down at full speed on more than one occasion.
I suggest making sure to keep an eye out for your kids here. It would be nice if the employees would do something about the older kids.

Ball Factory is a great option for a cold/​rainy day. Kids of all ages will enjoy this indoor playground. There is a large play structure with slides and a ball pit. I noticed the «construction zone» seemed to be a popular area. Kids can ride around on trucks and tractors. You will find another room towards the back where children can shoots balls. The ball are small and soft… no need to worry about getting hurt. There is an area dedicated to babies and toddlers towards the front. They can crawl and climb on different toys.
Children and adults must wear socks. There is a small room near the entrance for coats and shoes.
Overall– clean place to play inside but the price is a little high at $ 10 per child.

This was my first time here with a friend in their young ones. Was a great place for kids eight and under. They go up to age 12 but most kids are well younger than that. Most of the activities are not going to be entertaining for 12-​year-​olds. They had a huge climbing area, a ball shooting area and a pedal tractor area. They also have a café with paninis, wraps, salads and ice cream. The prices seem really reasonable as well. They only charge for the kids that are in playing and not the adults that have to accompany them. We had went to meet some friends for lunch while the kids played and only had to pay for food. Overall, seems like a great place to have your youngsters entertained for a couple of hours.

I will not be going back. While we were there two separate couples were allowed to sit in each other’s lap, and one couple was even kssing. I told management to which they said there are no rules against it. I do not want to take my kids to play and have to see that. If they want to do that sort of thing, then they should use the couches at their home, not at a place meant for children and families.

I visited the Ball Factory a few months ago with my son and, at the time, he cried and cried because he really did not want to leave. He still talks about returning to this day.
The Ball Factory in Naperville is a an indoor play space for children up to age 12. As soon as you walk in, you’re greeted by the massive multi-​story play structure. This, in particular, is the reason my son did not want to leave. The first play area at Ball Factory is designed for smaller kids, although my son did have a bit of fun here too. The soft play area is for kids up to age 4.
But the Ball Factory has so much more to offer than just the one huge play structure. There’s the Ball Launcher Room, the Riding Toys and Pedal Cars Area, and a café area with lots of seating. The best part of the café? GELATO! I’m not sure who makes it, but the gelato here was really yummy.
Overall, we had an absolute blast at the Ball Factory in Naperville. Here are a few things you should know before you go:
— Enjoy coffee, snacks, free WiFi, magazines, and a game of pool in the Parents Lounge.
— Socks are required for play and are available for purchase at the front desk, should you forget.
— The restrooms are very clean, with kid-​sized toilets and sinks too!
— Please check the Ball Factory website for hours and pricing, as costs vary by age and day of the week.

Love this place! Such a fun place to bring your kiddos during the cold winter weather! We came here on a Saturday night at around 5:30. They close at 8 pm on Saturday night. The place was pretty packed with multiple birthday parties and their guests but by 7:20 the place was almost empty.
Anyway, when you walk in you have to fill out a form, pay the fee and then you are free to play! My daughter loves the tractor area where she can drive the mini tractors around and fill the with gasoline. She also loves the ball pit area and the slides. They have a room where you can shoot soft balls from giant cannon ball type slingshot (sorry don’t know what it’s called and I don’t want to use the g word). It’s fun, trust me. There is a soft play area for little babies and my 17 month old loved this area.
They sell lots of yummy snacks in case your kiddos get hungry and there is a huge parking lot (FREE PARKING) because it’s located inside a small mall.
Fun, fun place. A little crowded on the weekends but not so bad.

Great place for kids! They have plenty of activities for kids. Large slides, ball pit, and tractor area. There is a large room in the back for shooting balls. Toddlers and small children can enjoy another area with toys that are geared towards them.
Ball Factory seemed very clean. Parents and children must wear socks at all times. They do offer a room with lockers for your belongings. Also, Ball Factory offers a café with drinks, sandwiches, snacks, etc.
The only drawback is the price…$ 10 per child seems a bit high but groupon sometimes offers a discount to Ball Factory.

Decided to come here after seeing other great reviews on Unilocal,and it was true to the reviews. We went on a Monday morning to celebrate my son’s 3^rd birthday. I can’t imagine the place on a weekend as it was starting to get a bit busy when we left around 11:30am.
Hands down, this is the cleanest play place I have seen. It even smelled clean. The bathrooms were immaculate, which is surprising when kids are involved. I appreciated the kid sized stall and sink, and so did my son.
There’s plenty to do here, and for $ 9 I’d say it’s a great value. They have a toddler area for the 4 and under crowd, as well as a space for the big kids, a ball shooting arena, and an area with ride on farm equipment. There’s also a screen where the kids can stomp on digital balloons and my son loved that as well. He’s still talking about the fun slide and the ball pit.
I would have liked to see more staff looking over the area. The front counter isn’t in line of the play space and there were a few kids breaking the rules, going into the toddler area, taking the ride ons out of the specific area, etc. It’s more bad parenting but I had to deduct a star for that.
Otherwise, we’ll definitely be planning another trip here soon.