Chase Bank

My husband has used Chase since 2007, so I didn’t protest the choice of using Chase for a home loan, he even already has a rental property financed through Chase. However, the experience we had with Aaron at this location was not welcoming nor professional. My husband and I will likely never bank at the same bank because I will not bank at a place that sees me as $$$ and not a person. However, after yesterday he may be switching his main accounts to another bank.
I will start with I just had a baby, and had to bring us with us. Fortunately, he slept most of the time. I was going to also open a checking and savings account for myself (I would have been a new Chase member) and a savings for our newborn. Aaron initially seemed nice telling me about an offer for new members who open a checking and savings, just use this coupon, I don’t need it he said. It was a great deal to get $ 300, I said thank you and thought well that’s why my husband banks here. If only it was sincere.
After a few minutes of discovering our situation, Aaron seemed to be rushed and unwilling to discuss all the options with us. He simply told us after running one set of numbers to sell our town house rental property. Also, that there was no way for my parents to help us with a down payment because you can’t be gifted a down payment. Maybe that is true, but I know many other people who have had there parents help so there is a way, just not as a «gift». We asked about other options, but he seemed done with us. He didn’t even work on a number that we could stay within to pay for a place entirely ourselves, which we know is possible. We are well educated university grads with graduate degrees, my husband is an attorney, we aren’t stupid people who he could play when the situation wasn’t black and white and an easy use of his time. However, he clearly seemed to think that.
Maybe, it was because eventually our son woke up and I was quietly singing him a nursery rhyme to keep him from crying. Aaron seemed very annoyed by that. He even said, ok so are you still going to open those accounts now? While staring at me and my son with a disapproving eye. I was going to and I was going to nurse him back to sleep, my right by law! But Aaron made me so uncomfortable. I said I guess I can come back another time. He said that’s what I thought, and then took his promo offer back from me! My husband said oh I thought we could use that? He said oh uh… It expires. IT DIDNT EXPIRE UNTIL OCTOBER 23! I read the offer, but after grabbing it back obviously because we didn’t get a home loan through him I don’t want to be a member there. I will not be opening an account for myself or my newborn where I’m clearly seen as money and not a person.
By far the worst bank experience to date, and the first time I have felt unwelcome with my baby and unable to nurse him even covered without worrying about being treated poorly. Maybe it’s just this one Aaron, at this one branch, but my husband and I will just have to continue banking at separate banks, and getting a home loan through another lender.

I’ve never been compelled to review before but this particular location in Naperville on route 59 and Diehl rd has a teller name Sharon who consistently acts as if she’s doing me a favor every time she takes my deposits. I cannot wait to get out of there when she is begrudgingly handling my deposits. My restaurant has been doing business with Chase for 6 years now Even though the fees are higher than their competitors, because of proximity to my restaurant and friendly customer service I stayed. Sharon has unfortunately been at this branch now for over a year. I now find myself going to more distant branches just to feel welcome as a customer. They only have 2 tellers when I go in so the chances of having to deal with Sharon as a teller is high. Today was the last straw when I went to the drive thru to make 3 small cash deposits and was told by Sharon that she would «allow» me to make my small deposit this time in the drive thru but that I needed to come in to the bank to make it easier (for her) in the future. Really!!! I went around the bank and walked inside. I’m aware that Cash deposits are more time consuming and when necessary with larger deposits I do normally walk in being respectful of other customers but there was literally no customers behind me in line and when I went into the bank there was no other customers. The only time I get this attitude is with this young woman. Maybe I’m out of line here but I expect a hello and a thank you after I’m done transacting business. Maybe a little friendliness, humility and respect is to much to ask from this teller. I pay in fees and interest over $ 9,000 a year to this bank. I am switching my 5 accounts to Bank of America and taking my 30 employees with me just to avoid this entitled, arrogant, banker.
Greg P
Naperville Restaurant Owner

I don’t usually go to this Chase but I was nearby so I stopped in. They have 5 drive up lanes! Quick & friendly service. I would definitely stop at this Chase location if I am in the area.

There are never enough tellers at this bank no matter what time of day I go there. When I call, I get put on hold forever.

I’m a fan of Chase. I’ve been a customer for years. I’ve never had any issues at this location. The tellers have always been very friendly, knowledgeable and quick.
Of course I will be back. :)

Three stars is so average and I want to go 4 stars but the Chase app limitations forces a 2.
Online check deposit amounts are very limited per month unlike US Bank and others. This make it basically useless for a small business.
Chase does however honor veterans better than US Bank so it’s a wash.

I pretty much love all Chase banks, and this one is no different.
It is in a great, convenient location and it is easy to get in and out of. The lady who helped me today was nice. She kept calling me by my name (which I love because it’s so personal and professional) and she was quick to help me with what I needed.
The only thing that frustrated me was that I asked for a cashiers check and she sent me the wrong form to fill out. When I pushed the call button to let her know she sent me the wrong one, she told me, «No, that’s the right form.»
I’ve come to Chase for a while not and get a cashiers check every month and this was not the right form. She didn’t want to give me a new form, or even bother to see which form she had actually given me so I had to fill it out anyways.
Of course, since it was the wrong form there was no where to write where to make the check out to, so I just put the name on the back. Naturally, she had to ask me «Who are you making this out to, it doesn’t say.» Well of course it doesn’t, because you gave me the wrong form!
Aside from this minor issue, it was a good chase and the lady got the job done in the end.

As many enemies as I’ve made at various Chase branches through the years, this location has consistently scored below average when I rate how much I hate having to enter and speak to the humans and/​or cyborgs (jury’s still out) that work inside.
I mean, maybe there are Chase locations elsewhere that are pleasant, but the ones in Naperville are few and far between… like, I think this *might* be the only one and they certainly deserve some props for it.
It’s really nice that they have 5 drive-​thru lanes and that 2 are strictly fast ATM transactions.
And I think it ends up working in this location’s favor that it’s located so inconveniently at the extremely busy intersection of Ogden and Naper. You can only directly get into this location is you’re heading south and Naper blvd and are feeling lucky in the way of the person driving behind you isn’t racing to make it across the intersection and slams into your car as you make the sharp right just a few car lengths after crossing Ogden… which I can tell you is a semi-​frequent occurrence.
You can also take a tributary street of Ogden down a couple yards and get into the lot that way, but since you can’t actually turn directly into the parking lot from Ogden, it really cuts down on bank traffic, and probably also cuts down on a lot of the headaches the employees at other busier branches deal with.
Inside is laid out pretty well. It’s visually very balanced, like any scene in a Wes Anderson flick, except of course more sterile and dull because it is still a bank. The staff here seem fresher and more willing to help, or find shortcuts for you when there’s bureaucratic bank-​y red tape in the way. And I think they exhibit an un-​bankerly characteristic of being able to show empathy over the usual front of sympathy when something goes awry… like to 8 bazillionth time they forget to send me a new debit card when the old one expires.