Collision Centers of America

My car was hit again (ugh) and brought it back to CCA because of the great experience I had with them before. They were so helpful, got me a rental car, and got my car done in less time than we were quoted. Another great experience with CCA and my car looks fantastic! My car was even detailed on the inside and it looks great!

Excellent service, friendly and was kept in the loop at all times.
Thank you guys.

My 2012 Hyundai Veloster was badly rear ended and needed a lot of cosmetic and frame work done. Geico, my insurance company, recommended this service center. I was so scared to take my car here because I have heard of all the horror stories that other people have had happen to them (in general, not with this company). I looked up the reviews, some good, some bad, and decided to take the chance. I am SOOO happy I did. Not only was the service excellent and super friendly, the work on my car is PERFECT. I cant believe its the same car, looks like it was fresh off the new car lot. They even detailed the inside of the car so it had that new car smell again. Everyone who has seen the car before it was fixed, writes down their info just incase they need work done in the future. Thank you Collision Centers of America for the awesome attention to detail and making me proud to drive the car I work so hard for.

Car was in on Tuesday and it was ready for pickup on Friday the same week. This shop was recommended by GEICO. The entire process between the CCA and the GEICO Adjuster was seamless. I got updates on a nightly basis from the CCA staff. When the car was returned to me, it was cleaner than I left it with them… this is even better than what my car dealer does when I am in for service visits.
As for the work, the quality was OEM finished. Although the parts are aftermarket (a limitation of your insurance provider, not the collision shop), the work looks factory new.

These people are super great and really went the extra mile to help us! We had some work done from someone having driven into our stopped car in a parking lot, and these guys were professional and supportive and caring. Mr. Burries, the manager and Diana up front were amazing. Claims adjuster there for Geico, Chris, was helpful as well. Thank you for everything!

OK guys, here’s the thing. After my original incidents with CCA, I had a few more issues, which unfortunately brought me back to the scene of the, well, whatever.
After things got worse, things got better. Upon my return visit to fix a few minor details (a small side panel problem that was easily fixed with a push and that pesky whistling sound that I was not going to spend the rest of this car’s life dealing with – I have acute vertigo and that whistling sound was a trigger), I met the new manager, Chris. He apologized profusely for my troubles, and promised to make things right.
After a few months, and several reminder phone calls later, I finally received a new (original manufacture) side mirror. Chris ensured that I had no other problems, and I left much happier to have my car in one piece, after receiving much more adequate customer service. Things are looking up for CCA Naperville; maybe I’ll return.

***DO NOT TAKE YOUR CAR HERE!!***
They do not respect others property, one of the employees drove my car for lunch!
This is only for 801 Frontenac road in Naperville.
I took in my Dodge SRT8 for paint scratches. Clerical workers were satisfactory. Quality of finished work no bueno! (bubbles in vinyl stripe, thumb print of clear coat on undamaged panel, chip in carbon fiber stripe on repaired bumper, and a employee took my car out for a spin with carefully watched low miles on brand new car.)
Manager JOE PASSERO did nothing to correct the problem. Wouldn’t let me see the man who worked on my car.
Big issue was when I got in the car and noticed the stupid employee never reset the zeroed out trip odometer of my car after he took it out on lunch. When i confronted the manager (JOE PASSERO) on the problem, he didn’t handle the situation, he ran from it literally. Like a coward, he went in the door and closed it behind him with me outside waiting for an answer.
Told him i would write about this in a review and he said «go ahead»
Those people ought to be ashamed of themselves!
ABSOLUTELY HORRIBLE SERVICE!