FedEx Office Print & Ship Center

Would give it a zero if I could I walked in with a simple question and a older man replied with a sassy answer and had me come up and said I couldn’t use the other machine because I wasn’t allowed to because I brought cash then when he pulled up the images he said you really want all of these printed «and I said could you delete the top one and he said no your gonna have to pay for Intern time and do that yourself and rudely Walked away would not recommend. Scott seemed nice but I had to work with ken. When my mother came in he treated us better I think he looks at a serious nicer dressed 16 year old looking to print family pictures a lot less serious then other costumers. As we then waited the computer ended up not working after paying for Internet time, so in the end we couldn’t even pic up our photos

I came here an anxious mess. My realtor wanted documents, and I could feel the sense of urgency coming from him, another realtor, an attorney, and a lender.
Oh how I wished this were a joke about them walking into a bar…
I needed access to a copy machine, a scanner, and e-​mail. You can send documents to their print system, but they won’t print Excel documents which blows. I had to jump onto my laptop to convert the document and then I used Starbucks’ slow as molasses WiFi. The headaches in this case were all my fault — not FedEx’s.
I probably could have gotten things done if there were employees here to help or point me in the right direction. I was here for probably 15 minutes before I determined that no, this FedEx is not manned by robots.
Copies are a bit more expensive than your local library. I paid $ 4 to use the scanner and log in to my e-​mail for maybe 5 minutes.
THIS IS NOT A CHILD FRIENDLY PLACE. PEOPLE ARE WORKING HERE —
The most annoying part of my visit was listening to a child run around this place while listening to «Are You Sleeping?» in Spanish on a cell phone, VERY loud, and on repeat OVER AND OVER until the family finally left. They didn’t take the hint when I whipped my head around and stared them down, or when I loudly whispered «shhhhhh!» This isn’t a library, so you can’t really EXPECT a quiet working environment — or can you? There are computers everywhere. People are obviously working. Again, this is the parents’ problem and not FedEx, but still… I tried to sit down at one of the scan stations, but little Ronaldo was too busy playing with his three (THREE!) stuffed «Frozen» Olaf toys.
Convenient. A headache. I accomplished what I came here for. But I seriously hope I never have to come here again.

I came here to fax paperwork because my fax was down. The self service machine was not working and they didn’t appear to know why. It took them four attempts on the machine behind the counter. Save yourself the time and go somewhere else.
The woman that helped was very nice. The manager seemed more concerned with whether I was properly behind the counter than whether my needs were being met.

I’ve been to this Fedex several times for mail and print orders for my office. Each visit was met with poor customer service, botched jobs, and inconsistent pricing.
When I walk in, I have to wait several minutes before an employee will talk to me. I typically stand right next to the front desk and try to casually make eye contact with someone. There always seems to be at least three employees up front, all ignoring me. (It really does feel as though they’re all thinking, «Maybe my coworker will help her.» And when the tension gets too high, one employee breaks and comes forward to help me.) When an employee does finally come over, their tone is harsh — as though I’m bothering them with my business.
On one particular occasion, I came in to send a letter out via priority mail requiring delivery confirmation. I was working with a male employee, filling out the information form (to address, from address, etc.) The employee was looking up different mailing methods on his computer. He said, «It looks like we can have the letter there by 10:15 tomorrow morning.» I asked, «How much would that be?» The employee replied, «I have NOOOOO idea.» He did not look at me when he said this, just kept staring at his computer. (During a previous visit I had sent a letter with this same exact option, and it was only $ 7.25, so I wasn’t overly concerned about price.) I was a little shocked by his lack of professionalism, but didn’t say anything.
After a moment of silence, I handed him the info form for my letter and said, «Ok, just need to know pricing. I’m sending this for work.» He said, «I’ll know in a second. After I type in this information.» Instead of telling me pricing for different mailing options (like I asked), he immediately rang me up for overnight certified mail and handed me the receipt to confirm the receiving address was correct. I was shocked when I saw he was charging me over $ 25.00! (Again, in a previous visit — only a week prior — I sent a letter via the SAME shipping option for only $ 7.25.) I said, «Wait, wait. This is too expensive. Can you show me some other mailing options?» The employee sighed heavily and said, «It’s fine. It’s fine. Hold on. We can change it.» I told him the price I found the week before. He again sighed heavily and droned, «The only option we have for that price is one week shipping. They’ll receive it a week from today. But it’s $ 8.35.» Is pricing really that unpredictable when mailing a one page, 8.5“X11″ letter?
On another occasion, I brought in a print order that was to be picked up a week later. The employee this time was actually very nice. He quoted me a price. I said, «Great,» and left. An hour later, this employee called me back to tell me he misquoted the price. The print job was actually going to be $ 300 more than he originally said. After talking to a supervisor, they did agree to give us the price he originally quoted us.
On every print job we’ve done here, however, Fedex has shorted us copies. Many of the print jobs we take in are time sensitive, so an error like this can be a large problem for my office. Having worked in customer service for years, I try to be exceptionally kind to the people I speak with. It’s most likely not the fault of the person I ask to fix it. However, when I HAVE called to request more copies of something they printed for us (when they shorted us), each phone call has been met with frustration. I get the picture every time that my request is unwelcome.
For my personal print jobs and mailings, I always use USPS or UPS. Fedex, at least this location (and the one on 75^th), has been sub par in my experience.

It’s nice that they moved to this location versus the one down the street. The staff here is friendly and efficient with getting things done. I usually have my packages shipped here that I get for work. It’s usually easy in and out for grabbing my package. They also have all the essentials around for shipping packages if that’s what you need to do.