Mr Kwiks Service

I have rented U-​Hauls from several locations in the past 6 years in Naperville area. This is by far the nicest people I have met. I came by early in the morning checking availability and reserved at truck. Came back at 1pm and was out in record time. Straight forward and clean equipment. Nice job!

Can’t argue about price/​location/​convenience, but certainly can ding the guy for being a jackass. A curmudgeon is one thing, but he’s out of control rude.
— Leaky truck, with the response «We don’t guarantee that. It’s in the contract»
— Misinformation on extending rental one day, charged 2x stated amount. «Well that’s the insurance + rental of pads + taxes + environmental fee. It’s in the contract»
— Being yelled at for being late, when I was actually early, «Oh, i assumed you were late since the other people were waiting.»
We cancelled our follow up reservation. Would rather pay more and drive further than to give him another dime. Go to the the one on 59, great trucks and nice people. Or the one on Ogden.

I came to mister kwiks to rent a really good sized uhaul for the weekend. Reserving the uhaul was absolutely no problem. However the morning we went in to get it we were not aware that the credit card and license had to be the same exact name (apparently it’s illegal). Not the point, the older gentlemen that helped us was so unbelievably rude right off the bat. We were in a bind with what to do and while talking it over he just kept raising his voice and what seemed like arguing with us. I have never written a Unilocal review because I find it unnecessary to go out of my way when I get a little bit of bad service. But I will never go back to this place due to the rude, argumentative, awful customer service I received. The older gentlemen talked down to us and was not helpful in what was a stressful situation for us.

Wow, I’m pretty surprised to read these other reviews; if I’d read them while I was looking for a u-​haul place, I probably would have avoided this business. Lucky for me, they are right up the street from my house, and it was their prices that had me select them for a truck rental.
The day I called to inquire about ‘how things worked’, the gentleman who assisted me was very professional and friendly. He was really good with offering me information I didn’t think to ask about, and was very patient with helping me figure out what size truck I needed for the task I had.
The day I picked up the truck, a different gentleman was working, and he was just as helpful, polite, and friendly as the first employee. I got the paperwork completed and was driving away about 10 minutes after my arrival. The man who brought the truck out for me was also really nice about telling me where I could leave my car.
The best part was that I had a special situation that required me to tentatively reserve the truck for a week, but which ended up with me returning it the same day. They were totally cool with me canceling the remainder of the reservation, and the price for one day was extremely reasonable.
I would definitely recommend this business and would use them again if I needed a truck.

This is the worst experience I have ever had with U-​Haul. (Like another reviewer, I would also give this business zero stars if I were able to do so.) I spent a few hundred dollars on boxes at this location — U-​Haul/​Mr. Kwik’s Service Center. When I purchased the boxes, I was told it was no problem to return them. I was encouraged to buy extra so I had enough because I could return them later. The employee was very nice and helpful. However, when I went to return the boxes a few months later (I moved out of state and had the extra boxes left at the house from which I moved.), I was not able to do so. But that wasn’t what upset me. I wasn’t able to find my receipt, but I had a copy of my credit card receipt showing my purchase.
I clearly had bought boxes from that U-​Haul location, per the receipt. I had about $ 80 worth of boxes to return. However, this location refused to take any of them back. When I showed my credit card receipt, they said that wasn’t good enough. Again, that wasn’t it. The OWNER of the location was not only not willing to work with me, but he was rude, disrespectful and called me a b! tch.
I will never, ever use this location again and would highly discourage anyone else from using this location. This man is not only a bad business man, but he is unkind and gives U-​Haul a bad name. In fact, this has soured me so much on the U-​Haul name that I most likely will not use the company again.
I cannot in good faith recommend this location to anyone.
After reading other reviews, I see that I am not the only one.
If U-​Haul corporate reads this, I would be happy to speak with them about my experience. I think it would be in the company’s best interest to better screen and properly review any franchisees. This person gives the whole company a bad name and is garnering negative reviews that will not help build future business.

This review is for Uhaul service, which Mr Kwiks is apparently certified to do.
Our contract stated we would return to Mr Kwiks and when we arrived the man at the desk just stared out the window like an alien just pulled in. After going in to return the trailer and asking him to help us take our trailer off for drop-​off, he refused his help and was extremely rude about the entire situation. Being it was a cool winter evening, I understand it’s dark out, but if you know we are coming and are there before you close, I expect the help we received when we picked up the Uhaul in New Mexico (which was fast, helpful, helped us load the trailer with a car and overall fantastic).
He suggested to drive the the Uhaul on 59 to get help and that he was «not allowed» to touch the trailer. Really?
Side Note: The Uhaul on 59 is wonderful. They are helpful, full-​service and knowledgeable.
Don’t go to Mr Kwik’s you will only be re-​directed and I can’t imagine he is any better in the car repair side of his business. Sorry Mr Kwiks, you’ll never have my patronage.

Words cannot begin to describe how awful my experience was with this place. First, I reserved the U-​Haul online without issue and also hired some moving help to assist in the move through the u-​haul website.

The week before the move I verified and confirmed the moving help and they confirmed they would arrive on time without issue. Moving day comes and no one shows up to assist in the move. I was the only person moving so it was impossible to move everything on my own without assistance. I spent 5 hours waiting for other movers to come and by that point there was no way I could get the truck back to Mister Kwicks before 2 pm. U-​hauls policy is rental for 24 hours however this guy wanted me to bring the truck back in 22 hours. I was then told because it was «late» I would have to pay a 200 fine/​fee + another day of rental. They even charged me for the Dolly for 2 days. Was advised the «other guy» waiting for the rental missed his moving day because of me but when I arrived with my truck there were two trucks sitting in the parking lot, both the same size.
I just got off the phone with U-​haul customer service to complain about my experience and learned some interesting details. 1 — u-​hail rentals are 24 hours, I had this truck for 23 hours 6 minutes. This guy charged me a 200 fee and coded it as a cleaning fee. There was absolutely no cleaning issue with this truck and U-​haul customer service advised they do not even have a 200 dollar cleaning fee. Truth is moving is a stressful time even when everything goes as planned. When everything seemed to fall apart Mister Kwick had no interest in helping make this experience a little less frustrating. Instead they made up a «fee» charged me for the truck twice and flat out lied about the process saying they had no control over it. I cannot stress this enough, DO NOT RENT A U HAUL TRUCK FROM THIS PLACE. Never had my car repaired at this facility but judging by the flat out lies I was told I can only imagine what they tell people who bring a vehicle into the shop for repair.

Mr Kwik’s has been around forever. They are a neighborhood oil change and tire and light car repair shop. We use them for our oil changes and they are great.
Ken and his team do a good job and never take advantage of customers.
I would recommend them.