Naperville CJDR

The worst service department of any dealership I’ve been to. Brought my town and country in, needed a oil change and the check engine light was on, was about 4:30 in the afternoon the attending jack ass told me they couldn’t service it that day because he only had technicians for another 20 minutes, when clearly on the website it says they are open until 7? So I made a appointment for 11:30 the next day, after bringing the car in and waiting over 2 ½ hours they changed the oil and told my wife who brought the car in that the car had no issues they reset the computer, she left and ten minutes later the engine light came on and the car died, no issues huh??? Worst service managers and so called technicians? When I checked the code it said cylinder one misfire the means there is an issue! Never will I buy a car or bring a car in for these clue less idiots to fix or get my business!!! Beware if you’re a woman they will give you the worst service!

Never go to service! They addressed part of my issue then never followed up and never solved it. after the fact, the gm gave some excuse why he could call me back and never returned my phone calls. Waiting room is terrible! Just coffee, no water or anything else like other dealerships. Also brought my kid and there is no changing tables in the bathrooms! How can you have a child’s room which is 4’x4’ btw and didn’t have the heat on in there and not have a changing table. So I had to change my boy on the sink! Never going back!
There was an argument about the stuff not under warranty which clearly bought under the used car certified warranty for bumper to bumper the 3months 3,000miles should have been covered. This is not the techs fault or the service writer but they could have done more research instead of just handing me the RO and telling me I owe them 700 to replace 2 lights and a flap diverter in the airbox!

The salesman was great (Chase) and he really took great care of us.
The service department, however, is atrocious. Their ‘Express Oil Service” experience is awful. I pulled into the garage and sat in my car for 30 minutes at a sign that says «please wait in your vehicle and someone will be with you right away». I finally walked into the service office where I had to wait another 5 minutes before they got my oil change started. It then took about 50 minutes to complete an oil change bringing the entire experience to just under an hour and a half for their «Express service».
I also had a part replaced on my vehicle on Tuesday which broke 3 days later. I called on a Saturday and was told that the service manager would have to call me on Monday. He was very prompt and called me first thing in the morning on Monday. He proceeded to assured me that there is absolutely nothing he can do other than charge me an additional $ 500 to replace the exact same part again, after 3 days of use. He was quite rude and spoke to me in a patronizing manner.
If this is the closest dealership to you and you are just looking to buy a car, and don’t care about the quality of service, this place is adequate. If you are looking for a dealership that will be the whole package (sales and service) I STRONGLY recommend going to one of the many other dealerships in the area.

I have purchased four vehicles from Naperville CJDR and have been pleased with the sales service every time — Dave, one of the Sales Managers — is the best. Suggest you seek him out. Also, their service department is outstanding. Service writers very accommodating and my vehicles were done on time and as requested. Highly recommend this dealership.

First salesman was awesome, super nice, helpful, complimentary… then some gruff guy steps in, for no particular reason and makes you want to buy a car some where else, so I did.

Will car dealers EVER LEARN that their service writers are most likely the only staff members a buyer will ever have face-​to-​face experience with following a sale? When front-​line service employees are rude, apathetic inept and discourteous, as this dealer’s were to me, many dollar’s worth of company advertising is rendered worthless. Jaded indifference from this dealer’s service staff will have me shopping elsewhere when I’m ready to buy my next vehicle.

The buying experience was ok. However I am purely writing about the HORRIBLE service they provided. IF I COULD RATE A ZERO I WOULD! I bought my 2014 jeep compass brand new and when the problems started a year later I called to have them look at it. My car is under warranty and they told me they wouldn’t be able to look at it for a couple weeks. This made me furious, would they same the same BS if my car was not in a drivable condition?! So when it came around to the «appointment» I was disrespected by Keith, one of the service department men. He talked to me like I was a dumb child that knew nothing about cars. Well I’m sorry, if I have a question about what is wrong with my car I expect a straight forward answer NOT A SARCASTIC ATTITUDE. Plus on top of this my car wasn’t worked on until 4HOURS after I dropped it off. So before leaving I had to make a second «appointment» to have a Bluetooth module replaced because my new phone would not sync to my vechile. They told me the part would be in in a few days… 2 WEEKS later the part was in. By that time the other problems (they supposedly fixed last time) were back. I will be going elsewhere for that. So now I am currently sitting at this jeep dealership at my second «appointment» which isn’t really an appointment. I got here at 9 o’clock sharp and was told the tiny rust spot repaint and my Bluetooth module would only take an hour to complete… Its noon. And I went over to see the progress of my jeep and I was told they are currently working on it and Keith, the shi*** service department guy told me he would get me an eta… I haven’t heard anything and it was over 30min ago that I requested an eta. On so furious with this service department. ITS ABSURD! Oh and I just got my vechile, they did not touch up the paint. They gave me a tube to do it myself. HA! I’m sooo over this place. They are bogus. Never agin!

Pretty simple here… I bought a car that I love to drive (2013 Charger) new here a couple years ago.
The buying experience wasn’t overwhelming-​not a flashy dealership and they had the best online pricing for what I wanted and were professional with the transaction.
Service on the other hand has been poor from the outset. They have an express service concept which every single time takes longer than they estimate, pricing isn’t great (and coupons are rare to find online or otherwise).
From waiting a long time to get oil changes to making multiple trips for warranty repairs to not feeling at all valued (have to check on how much longer it’ll take and not getting detail on services afterwards, etc.) I’m not going there any more for service.
I was given a «courtesy call» the day after recent service and when I told the employee I didn’t have a good experience, the caller acted shocked, like no one ever expresses that sentiment and they said they’d share this with «management» who would «get back to me». A week and a half later and nothing…

Great buying experience. Just purchased my Jeep Renegade TrailHawk and they took my Saab for the price I wanted. I am very happy working with Tom, David and Steve.
I really like my Jeep and will be back.

If I could are zero stars I would. I rated this dealer so low because of the horrible service from Chad Lowden.
Ya missed out on a sure sale buddy. and ya treated us like worthless crap. Unfortunately for you, we aren’t. and we came in trying to compare the highest end, limited edition, fully loaded Jeep you have to Porsche, Cadillac and Lexus (who actually did give us their time and attention)
I visited this dealer with my mom, looking for a new car for her. I voiced to Chad that we are a loyal Jeep family, looking to purchase our 5^th Jeep grand cherokee (hello Chad, that means you don’t even have to do too much to sell us!!!). and because its for my mom, she was looking for all the bells and whistles– Jeeps were the least «luxury» brand we were considering. He said the only jeep they had in the showroom was the hemi. We said, great, and wanted more information and a test drive. He proceeded to tell us why we wouldn’t want it, why it wasn’t a good fit and why we could not test drive one, not that day and not ever at this dealer. Little did Chad know, my mama loves going fast and the hemi is right up her alley.
He wouldn’t take us on a test drive and hurried us out saying that we could get more details online– so we can look it up ourselves. Im sorry Chad, aren’t we the reason you are here? We came in ready to make a decision, see every option in person and make a purchase if we found what we liked. Everyone else at every other dealership gave us ample time and answered every single question we had. I hate to leave a bad review, but this guy shouldn’t be working with people or in sales.
He even scoffed at us when my mom asked if they sell their test drive vehicles.
If this dealership is too good for our business, then we will take it elsewhere. and we were happy to do so :)

I will never do business with this dealer. I moved here from upstate New York. I had an excellent dealer there (Young’s Motors). I took my 2011 Ram to Naperville for service. Remote start wasn’t working. The service advisor told me that, before they look at it; i would have to give them $ 128. They would diagnose the trouble and if it was their problem they would deduct that from my bill or refund it. I explained to them that I had purchased the their premium bumper to bumper warranty good for 8 years and 80,000 miles. That didn’t matter. I would have to hand over the cash or they wouldn’t touch it. I took my truck to another dealer and had it repaired. I learned my lesson.

I refuse to take my business to this dealer.
I call to talk to service and call 10 minutes before you close obviously I am not calling to bring my car in but to talk to advisor to tell him what’s wrong and for him to schedule appointment accordingly. You transfer me to 4 different departments that I did not ask for each time having to hang up and recall to ask for service only to be told the man /​advisor in service does not want to talk to you they are closing. Ok that’s fine you don’t need my business reply was no we don’t sorry I’m not in service I can’t help that.

I brought my 2008 Jeep Compass to this dealership a week ago. What happened was me and my girlfriend was supposed to go out of state for a week. Lo and behold a trio of ABS lights turned on prior to the trip. I know my Jeep and she felt different when I drove her (yes my Jeep is a girl) so I brought it in to have it checked. I looked at the scheduler for services and it was a breeze, thus the half a star. Service department opens at 7 am during the weekdays and I did not have to wait for them to open, so another half star.
The guy who attended to me was Mark and he was very pleasant for a Monday morning. He deserves 5 out of 5 stars. I did not feel rushed and for a second I thought everything was going to be ok.
Two hours after I dropped my Jeep off, I received a phone call on what needs to be fixed and the most important part, how big of a hole this repair is going to cost. Boy, did I think I was going to need a CPR because of the fat cash that’s needed to repair my Jeep.
The things that needed to be changed: left ABS sensor has a short and needs to be replaced, right outer tie rod, right and left control arms, front brake pads and rotors, and alignment. It was going to cost me $ 2000 to have her repaired, and for obvious reasons I did not have my Jeep repaired there. If this was a surgery, I had to have a second opinion.
Here’s the second opinion.
Left ABS is not broken, thus does not need to be replaced. Right outer tie rod does need to be replaced but also the left. They did get the control arms right. I found out that not only does my front brakes need to be replaced but apparently they did not look deep enough and probably just guessed because my tires were glued shut (aka wasn’t removed at all thus most likely my brakes weren’t really looked at) and oh they did not mention my drum brakes that need to be replaced too. Did they know I have two sets of brakes or what? And for obvious reasons my brake system needs to be flushed and an alignment would be smart.
Why am I going to have this done at the other shop? Because not only is it going to be waaaaaay cheaper, but they have better reputation and for the first time in my life, I actually trust a shop to take care of my Jeep and I should have saved myself some trouble and skipped this dealership the first place.

Experience1: Pulled into the ‘Express Lane’ which says fast oil change and more. I only had 1 hr 15 min and they said they couldn’t do it that fast. How ‘Fast’ is fast in their signage? 2 hrs for an oil change?
Experience 2: Went in for oil change again, this time waited 2.5 hrs
Experience 3: dropped off car for 8:30am appt for ‘brake light’ being on. Didn’t hear from dealership by 4pm, called to get an update. They hadn’t even looked at the car, said they were too busy. Called them again at 6:30pm & just had to pick up my car without them even touching it. Called the president, service manager called me back and gave me a long explanation of excuses none of which I cared about.
Having had 5 cars in the last 8 years of all different makes and models, worst dealership ever.

I wouldn’t let these clowns fix my kids tricycle.
I took my Durango in for a faulty caliper that in turn burned up a brake pad and tore up a rotor. They tried to tell me that I had to pay for the rotors that got messed up from the warrantied calipers, sorry it doesn’t work that way. After going round and round with them about it and getting nowhere I had to call Dodge, suddenly they «understood» and decided to take care of the issue. And wanted me to know that they were sorry for the misunderstanding. No, they got set straight by Dodge for being straight up theifs. Then to top it off when they call me to tell me my truck is fixed they conveniently found that my front rotors were warped too… ok. I wasn’t born yesterday.
Avoid this place like the plague unless you like getting lied to and ripped off.

I was just at this dealership for the first time yesterday, and I had a great experience!
I was sent some info in the mail regarding a recall on my 2002 Jeep Liberty. Ugh… great. One more thing I have to add to my to-​do list! Luckily, the service was of course free, so I scheduled my appointment at the Naperville CJDR.
They keep things simple by having a quick-​fix drive up station. I pulled up to the automated garage door and was able to pull right in. I was then directed to a desk right away to be helped.
Gio was the one who helped us out and he was friendly and efficient. He asked if the recall was all we needed help with (which it was), and then my (outgoing) husband asked jokingly if we could get a free car wash too and to our surprise he said yes! We were like really? He’s said «Yeah, absolutely. We’ll wash and vacuum it no problem.» Sweet deal!
He then asked if we needed the car done at a certain time that day and we said no, so he told us it would be ready to pick up by 4 pm. We had dropped if off at about 9:15 am that morning, so that’s pretty much the timing I expected.
I got a call at 3:00 pm letting me know the Jeep was ready to go! I was able to pick it up like an hour later and check out went smooth and quick. We were sent over to the reception desk to sign a paper and then 5 minutes later they were pulling the Jeep up for us to leave.
Overall it was a hassle free experience and we even got a free carwash out of it!

I’ve always had a great experience with the Service Department at Naperville Chrysler Jeep, and specifically Keith who has always looked out for me and my vehicle. I’ve been taking my Jeep there since I bought it in 2005, and I’ve always received stellar service. At times we’ve had challenges with things happening with my vehicle, but we’ve worked through them all. Most recently they actually saved me from double-​work and cost. I took my Jeep to a Firestone (see my profile for a review of those. .. people), and they misdiagnosed my problem. The work Firestone proposed would have left me with the exact same problem, and I knew I needed to take my Jeep to the Naperville shop to get it done right (I would have done that in the first place, but was concerned about driving 40 miles to the dealer with the condition my truck was in).
At the end of the day — yesterday to be specific — NCJ fixed my main problem plus a few others, got me into a rental for a day, and everything fixed properly without delay. I’m confident in and grateful for their fixing my Jeep correctly, and I can’t say enough great things about their service.

So this will be the first of two reviews. So far, I’ve had my car at this dealership for 6 days. My car has a recall issue which causes it not to start due to a faulty TIPM module. They issued the recall in October and I brought my car in on ¹¹⁄₁. They have indicated that they don’t have a fix to the problem but are trying to find a solution. At this point, I’ve had to call THEM to find out what the update on my car is and I was supposed to get a call last night, but did NOT. I’ve not been offered a loaner and have incurred over $ 200 in rental car fees to date. If they try to push me down the road or don’t offer me a loaner, then I anticipate the next review won’t be as flattering.
*UPDATE* They’ve had my car for a whole week now and are no where nearer to resolving their issue with this recall. Heidi even got snippy with me on the phone and tried to defend HER companies shortfalls. They have not committed to covering my rental car costs which is now over $ 200…this dealer is a joke and won’t stand behind their product. if you have a choice when buying a car, go somewhere else

Boy… what a disaster. I had used a great coupon to receive 4 oil changes from the Chicago’s Best TV app, but will never return. They left me with a false sence of hope with my warranty, only to have my time wasted with oil consumption monitoring they botched. Only recorded when it was favorable to them. I have purchased 4 vehicles from them since 2001. Never again!

My review is for the service department.
Heidi is amazing. I’m a young car owner and love my car like it’s my child. So, it’s obviously a little stressful taking it in thinking something is wrong with it. Heidi is so friendly, kept me informed, and did everything she could to make me feel comfortable. She worked around my crazy work schedule, set me up with a loaner vehicle so they could keep my car over-​night, and made it all such a simple process.
The only negative is it’s so difficult to get in right away. Which is a good thing, they’re busy, but sometimes stressful to wait a week thinking you have a serious issue.