Pearle Vision

Terrible customer service! The optometrist was outright mean and disrespectful. The store manager not much better.
I left with crooked glasses that hit one eyelash. When I went back I was told to try and get used to it!
I brought my glasses somewhere else and they were adjusted properly.

My family and I have been shopping at the Pearle on Rt 59 for many years. Even though I now live in Joliet, I still take the time to travel back to Naperville due to the customer service that is second to none. We have always been happy with the exceptional service, product and turn around time.

Have a disabled nephew who was served very well by the Pearle Vision in Burr Ridge a couple of months ago. Unfortunately he accidently sat on his glasses and broke the frames to the point of no repair. Today at the Naperville store, store manager, Fatima, provided excellent customer service from start to finish. She went out of her way to the back room to find a frame that might work with his still intact thick lenses. That success was followed by an expert and timely resizing and installation by the technician. Fatima provides an appreciated discount, all this making the entire visit painless and a good value. Thank you.

After moving here from Florida and having to re-​establish relationships with Dr’s, our family could not be more pleased with the service and staff at this location! Fatima goes out of her way to accommodate our schedules and is so sweet every time we are there. Wish there was a 10 star rating because this location would earn everyone of them!!!

I needed glasses quickly, so I went here. While the overall experience was good, the quality of the glasses is extremely poor. I already have scratches covering my lenses and I have only had them for 1 month. My last pair of glasses lasted 3 years and I never had any issues with the lenses. I am extremely disappointed and will now have to go elsewhere to purchase lenses for my glassses at my own expense.

What horrible service!!! Not only have we had problems with my glasses multiple times, the receptionist and the doctor were both incredibly rude. With my history in customer service I make it a serious point to be nice to people who work in customer service and give them the benefit of the doubt. But after multiple visits with repeated rude service and horrible results, I would not recommend this place to anyone. We went there because they were the most cost effective. In retrospect I should have paid more!

I had a great experience with this Pearle Vision. I went 2 months ago to get new contact lenses. The receptionist was very friendly and I liked their hours since they’re open til 7pm. The doctor was kind and explained things very thoroughly– I did not feel rushed at all. The doctor recommended that I switch to monthly lenses (I’ve used yearly’s for the past 15 years!!) so I decided to do it. He gave me a free trial pair of monthlies and told me to take my time to decide if I liked the lenses or not. So awesome! I called them 3 days later to order a years worth and they were ready for pick up a couple days later.
So I was very annoyed because 2 of my lenses tore! UGH!!! One tore in my eye and I don’t know how the other one tore. Well anyways, I called them to complain about the quality of the lenses and really didn’t expect anything from them (I mean that’s not their fault, it’s the manufacturer’s fault) but they called me back and they gave me 2 sets of lenses! AWESOME!!!
I really recommend this location!

Can I give zero stars or a minus?
I hate this location so much, I cannot form a sentence to describe it without stringing along a couple obscenities. The major problem here is the rude receptionist. Instead of greeting me when I walked in, she immediately demanded to know if I had any insurance. Gee, I could see where this was going.
My first problem is the fact that when I go into the doctor’s office and purchase new contact lenses, I hope to come out with better vision. I have astigmatism which requires toric contact lenses. The doctor swore up and down I didn’t need them and prescribed regular contacts. Well holy crap, they didn’t fit and my vision was blurred for two days. I go back and this time another doctor examines my eyes. Of course, he discovers that yes, I did need toric lenses. Way to treat you patients, Pearle Vision!
Then the receptionist must have been pissed about ordering different contacts because she scolded me by saying, «I have astigmatism and I don’t need toric lenses.» Excuse me lady, where’s your doctor’s degree. I really don’t need a lecture from a glorified secretary. She is unbelievably rude to everyone in there. And that’s the number one reason why I will never return to Pearle Vision.