Public Storage

I rented a large unit here for 16 months. I would give Public Storage, as well as this location in particular, zero stars if I could. I 100% agree with Steve L’s review below. Hands down, the worst customer service I have ever experienced, from the staff at the facility to the call center to the district manager (who I agree is useless).
I had a problem with my bill regarding an incorrect charge, and the call center could not help. They referred me to the district manager for recourse. I left him 3 messages, and he never called back. So my issue never got resolved, and I had to just pay the charge so my property did not get sold to auction. I have since checked out of the unit, and to date not one single «thank you for your business» in person or email. They don’t even pro-​rate if you move out before the end of your billing cycle, and I know that other companies will do that.
Steer clear of Public Storage, period, for the reasons stated here. There are other storage companies who do a much better job taking care of their customers.
Update: ¹⁰⁄₁₉ — I received an automated email with a survey link asking for my feedback today. When I clicked the link, Surveygizmo stated that survey no longer exists because it was deleted by the owner. I wonder if there are any actual human beings that work at PS?

I have been a Public Storage customer at this facility over 3 years and besides the fact that they have raised my rate for the same space from $ 159 – 209 over the past 2 years, they have the absolute worst customer service both with both their corporate and local office. The District Manager is totally useless and promises to make a refund but never does until I complain. On 6 occasions over the past year, the gate has been inoperable and in disrepair. I use this for our business Naperville Traders Estate Sales and I am supposed to have 24 hour access but on too many occasions they have not fixed the gate for over a week at a stretch. I will be leaving this storage facility as soon as I can find a professional organization or warehouse. Steer clear for more reasons than I can mention here.
Regards,
Steve

Stopped in yesterday morning (6−6−15) with absolutely no clue on what I needed and how everything worked at this facility. I was very lucky that Matt was there. He was extremely patient and knowledgeable. He showed me different options and packages. He really did a great job! I left there confident that I signed up for the correct unit for my needs. Thanks Matt!

Bought 50 boxes today for a move. Juliet was awesome. Very knowledgeable. She was nice enough to help load them all into my car too in frigid weather.

Rented storage today. Juliet was professional and efficient. Facilities are clean and well maintained. Basically had everything I needed and packaged it well.

Fantastic facility! Clean, easy to navigate and super friendly service! Super flexible rental options (monthly pay-​as-​you-​go, plus you can upgrade/​downgrade as needed). Convenient hours and access times and really convenient! So glad we opted to use them for all our storage needs!