AAA Naples

Got my passport photos here as part of my AAA membership. Easy and a nice benefit. I picked up my scenic tour book for my summer tour for free as well.

John Lee did a great job for my wife and I. He spent the time necessary to find the best option for us regarding our insurance needs. We highly recommend John and thank him for his professionalism. In todays world of «no service» it’s unusual to find people like John and the staff at the Naples AAA who provide «excellent service.»

John L. Lee is always amazing.
He finds the best deals and checks every option to find us car insurance at the best rates.
Everyone at the office is very polite, patient, and helpful.

AAA Road Wise Course held at this office was fantastic! I learned a great deal and was glad I went. The only comment I would have is that the teachers need to pace the course I bit better so that the course content is not so rushed at the end of the session. If you haven’t taken this course, I would highly recommend attending this class.

We had a great experience buying Disney and Sea World tickets for our girls week away! The cashier was SO helpful and knowledgable about all of the ticket options!

Full disclosure, this review is about AAA in general, not about this store. Be forewarned if you use AAA service to replace dead car batteries they may well not carry the kind you need, and then you’ll be out of luck. This happened to me recently. The guy who came out to help me said that AAA was no longer, and had not been for a while, carrying strong enough batteries for my car, and for many other types of car. The last battery AAA had installed was too weak which is why it died before the 3 years were up. He said I could get it replaced elsewhere and submit the charge for reimbursement. AAA are now fighting me on this and telling me I cannot be reimbursed for the cost of the new battery and that I would only be reimbursed for the old battery. I no longer have documentation on that battery replacement. I will cancel my AAA membership after this current membership year if this is not remedied. I don’t use any other of their services and will not pay for lack of service such as this.

The staff were knowledgeable and friendly, at the front reception counter, as well as the trip ticket agents. I also had questions about when the next AAA class for Seniors would be offered. To date, there is no schedule for January.
The only improvement I would suggest is having the store open at least one evening per week and half a day on Saturday for folks who work or want to avail themselves of the Florida Sunshine! Also, a local area map and tour book dispensing machine would be terrific when the store is closed evenings and weekends. Great service and customer service. Keep it up!

I love this AAA office, but on this day I went in simply to purchase 2 tickets to the Salvadore Dali museum in St. Pete. I waited quite a long time in line — there were 2 agents, and 1 had difficulty with her computer system accepting Canadian guests. The man in front of me took a very long time just to get 2 tickets to a Halloween special. The 2 agents behind the desk kept switching back and forth with who they were helping. About 10 minutes later it was my turn. The woman didn’t look me in the eye during the transaction, tried to give me tickets to Dollywood, left me to look at the other computer problem, and finally tried to send me home without my AAA card. She also demanded the name of my guest to the museum, and when I told her, she tried to correct me on the proper pronunciation of his name. Nevermind that she has never met him, and doesn’t understand that different cultures pronounce names differently than Americans do. Their desk was a complete mess, and the entire experience took about ½ hour of my day. If I go back for tickets ever again I will make sure that those 2 clowns are not working, because it’s not worth the aggravation to save a couple of bucks.

Many years a member in different areas of the country. This one ranks with the best.
I’ve been in Naples for over 12 years and they have met my every need.
Beware of Texas branch.

Very nice managed office and friendly staff. I have home insurance via this office but went there to review my membership options and renew my membership. My consultant, Rhonda, was competent and professional and saved me money on my renewal. I signed up for the AAA visa card and walked away with a $ 50 gift card!

Just rejoined AAA after moving to Florida. The staff at the Naples facility are extremely professional, knowledgable and great to work with. thank you

5 stars for the salesman, 2 stars for the price. Sales person was nice and knowledgeable but price was not competitive with 2 other independent agencies.

I started using AAA travel services six years ago when I move to Florida. We have taken some very nice trips with their aid. We now use Donna Martucci. She is very experienced and has steered us in the right direction many times, And probably saved us more trouble than we will ever know.

All the dealings I have had with this AAA office have been smooth.

I have been. AAA member for years and never took advantage of the insurance. I am relocating to Florida since my company headquarters is on the move. AAA was recommended by someone as well as the other companies. I was put in touch with Julie Frangello who handled all of the homeowners and auto insurance. She provided fantastic service and provide the best rates. I also did some research on the competitive quotes and looked up reviews on the companies the policies were farmed out to and the reviews were not favorable in most of the cases. The reviews on AAA were excellent and have the backing of the Better Business Bureau. That made my decision on going with AAA even more compelling. I have recommended AAA to all my colleagues and cannot say enough of Julia’s awesome service!
Tom P.

I have been a member for several years and have utilized AAA on many occasions. I used them to open my locked car (while motor was running), i used them to fix a flat tire and to tow me to a tire store to replace a tire on I-​4. Those who respond are fast and courteous and make an unpleasant experience, pleasant. I recently bought my grandson a membership as he will be traveling from college to his home in Florida from North Carolina. I feel he is much safer now. Totally recommend AAA