Crunch

The only reason I am still at this gym is because of trainer Jimmy Perry, he is awesome. Several machines always broken, tanning booths are disgusting, and machines don’t work properly!!! Very disappointing!!!

They treat paying members with incredible disrespect. Both me and my father are paying members for over 2 years. I dropped my member ship and he upgraded his to allow a guest. I went in to work out, greeted the lady at the counter (Nicole C) and was met with nothing but rudeness. My father was running on a treadmill not 15ft away from me, i pointed him out to show who i was guesting with. She got very abrupt and told me that wasnt sufficient enough. So i went to get my father and was stopped, ABRUPTLY, and was told i had to text him and wait for him to tecive the text and come over to verify membership.
I was threatened seveal time that she didnt «have to let me workout». Needless to say i was aggrivated by then. I called my father and while i was talking (away from the counter, not loud, and on MY personal device) i said 1 cuss word. Keenly listening Nicole sprung into action deminingly telling me that cuss word are not aloud in the gym and once again she didnt have to let me workout. I would understand if i was causing a huge scene and being loud but i was not. To be treated like that in a place that thrives on customer service is unacceptable. My father, his work associates, Girlfriend and her associates, and many others will be canceling our memberships in the next comming weeks. I suggest you do so aswell.
I would gladly give zero stars if the option was available.

Horrible service. How many Crunch fitness team members does it take to cover the front desk? 5+ apparently. I can’t believe that Crunch doesn’t take notice of this. Well, then again, maybe I can. The manager, who assured me she was a 4 year veteran manager of the gym, was not only unprofessional, but disinterested in helping. I happen to know some members of corporate and will be reaching out to ensure that they address this. In he meantime, this place isn’t worth a cent of your money or a minute of your time.

The pricing has so many weird hidden costs that even the employees can’t keep it straight, and there is no printed cost sheet. Spent over a half hour asking questions and talked to three different employees and got three completely different numbers for one month sign up. Out of exhaustion I just paid and thought I would warn others. Has a fair amount of equipment but once it breaks expect it to be down for at least a week if not several weeks.

Dirty, hot, and muggy. Cooler outside than inside. The mugginess just brings out the smells. They need a cleaning person on at all times because people really drip with sweat because they keep it so hot in there. And very, very few people wipe down the lifting and cardio equipment after dripping all over it. Look around before going to this place! YUK!

BUYER BEWARE:
I was not utilizing my Crunch Membership as I should so I cancelled. I was told there was a 60 day out. That was not a problem. My annual dues comes due within that 60 days and they insist on collecting that from me. I am paying my 2015 dues even though I have already informed them that I would not be utilizing the facility in 2015.
I hope the bad publicity costs them more than the $ 30.00 charge.