Waterfalls Auto Spa

Second time here. $ 40 for a platinum car wash. Unorganized and a true rip off. Management unconcerned and argumentative. Classic car wash in Estero is worth the ride.

I use 2 car washes in the Naples area for about 5 years. I bring 3 different cars through. I have always liked the service at Waterfalls especially the high pressure air around the mirrors and moldings in the drying area.
Why I am giving them a 2 Star review is that they charged me an additional «Full Size SUV» surcharge for a Kia Soul. When I questioned them on it, they didn’t want to have anything to with me, including the guy checking the cars in to the woman at the cash register. There was a S Series Mercedes next to me which is larger then our Soul and he didn’t get a surcharge. With many options in Naples, I will NEVER use this car again. Bummed because they do a good job, just hate getting ripped off.

I went there to get a quick car wash. The guy up sells me on a hand wax to go along with the wash. The service was quick and the staff was friendly. I leave the place and go back to work. As I was closing my car door I realized they did not wax the top of the car. I called the manager and he said to come back and they will fix it. Once I get there he reprimands the service team for selling me a car wash stating my car needed a new clear coat on top. He has his team wax the top and it looks perfect.
Not sure if I will bring my car back I wasted a portion of my day trying to get what I paid for.

The worst car cleaning job I have ever had. I selected the premium wash for 40 dollars assuming I would get a better job. The outside was not completely clean and I wish I could put pictures here of what the inside looked like! You could see how they didn’t completely wipe everything down inside with their grease cloth because you could see all the lines around the edges of the armrest, dashboard and doors. They didn’t clean them before using armor-​all because the everything was polished over the dust. It was not busy, in fact it was a cloudy day with drizzle so it was the only person there. I even tipped them 10 dollars because I feel bad they work in that humidity. I am sorry I even left a tip! For 70 dollars I could have had the company I won’t name come right to my house in my driveway and completely DETAIL my car. How does this place stay in business? It is not about the money, it’s about being ripped off and not getting any quality for what you pay for. I will be sure to tell everyone I know here in Naples not to go to either one of these car washes. The one on pine ridge road is just as bad and the guy there does hard core up selling.

Pricey, 50 $ but they did a good job but I do kinda feel like I got conned into paying for things I didn’t want to

Waterfalls Auto Spa has started an aggressive push to up-​sell you on their services. If you don’t accept, you may find yourself waiting an exceptionally long time for it to be cleaned. Recently I asked for an exterior wash only. The «salesman» who greeted me, Melvin, tried to convince me that, at a minimum, my car needed special attention in order to get the wheels clean. I knew that their normal exterior wash does a fine job with the wheels. I went into the building expecting my car, which was about the fourth in line, to start entering the wash. After 10 minutes of watching car after car go by, I went outside and saw that my car and 5 others were moved off to the side with their flashers going. All the owners had asked for exterior only.

This is my favorite car wash. Out of all the cities I’ve lived in this car wash beats every car wash I have ever tried. My car is always spotless interior and exterior. Service is exceptional and I also enjoy the gift shop inside. I am always in and out in a timely manner and have never left unsatisfied with the quality or customer service they offer. Thank you so much waterfalls auto spa!!! I highly recommend to all!

I’m new to the area, so I was looking for a place to get my truck detailed twice a month. I tried waterfalls on 41 and Pine Ridge because it was close to home. They did a fine job and have very friendly detailers, although it is a little pricey: just over $ 40 for a truck or SUV for the platinum service. Unfortunately while I was browsing the gift shop I purchased a steering wheel cover that promptly ripped at the seam as I tried to install it. I returned the following day for an exchange or refund, and the older woman behind the counter said, «what am I going to do with it? I can’t help you.» Ok, this company obviously needs some lessons on how a business works. They’re not willing to stand behind anything they sell in their giftshop for one, and two, they just lost a lock for at least $ 85 a month in detailing because they weren’t willing to exchange a $ 15 cover. Sounds like a fail to me! I won’t be returning.

Not only does this auto spa do a fantastic job on my car, they are honest and professional. I have been here many times and I’m always pleased with my car. Today as I’m sitting here waiting on my car the gentleman that I left it with walked up and gave me $ 60 cash that fell out of my purse into the back floorboard. The employee vacuuming the inside of the car found it and turned it in. I didn’t even know I was missing any cash so he could of kept it but he did the honest thing. I will never take my car any where else now after seeing the integrity of the employees here.

I have been using this car wash for years for my high performance car and also my BUM SUX X5 — perfect every time and great detail work… great personnel, clean and friendly… tried the others this is the best in Naples by far — except their Pine Ridge location which does an even better job…

Friendly service and they always do a good job taking care of my car.
We come here about once a week and have always been happy with the results. Watch out for the coupons in Valpack mailings — 3 $ off during the early bird special.

I’m thinking I should have saved the money & washed my Jeep myself!
My WHITE vehicle had dark spots all over it. I could wipe them off with my finger– no extra effort/​removal required.
The back of my SUV was not vacuumed and is full of beach sand. When questioned, they said I didn’t purchase the package that has them vacuum out the back? What?!
Second and last time coming.

I agree the tried hard sell to add on services. I drive a corvette and the had me sign a waiver stating there not responsible for any damage to my car if hung up in the wash because it sit so low. Really??? my car has only been through a hundred car washes. It better not get hung up!!!

I can’t believe some of the reviews about Waterfalls. I’ve been bringing my cars here for years and have always had a good experience. Friendly staff, great store and clean, comfortable waiting area. You have to pay a little more for extra services, but that is the same with any business. I’d recommend it to anyone that wants their car cleaned properly. If you want to complain, just wash your car at home and shut up.

We pulled in to get a basic wash for $ 13.99. Showed the guys some dirt spots. They said it might not get clean with a basic $ 13.99 wash and we might have to wax. B.S. It was dirt! We didn’t bother and left before even getting a wash.

Close to my parents’ home, this is my go-​to spot for a quick car wash & detail. They have three levels (bronze, silver, gold) with plenty of add ons to complete your package — rain-​x, mat cleaning, extra bug removal, but it can get expensive quickly.
For the most part I’ve been happy with Waterfalls — good customer service and my car looks great, but the last time I did have some serious drip marks coming down from my side mirrors I haven’t had before, and they didn’t wipe off easily. Also, even though I kept my windows down overnight the mats were still super soaked the next day and my car smelled AWFUL. (once they completely dried it did go away, but still) I’m hoping this last round was just a fluke — as I’ve never had a problem in the past, and they are super convenient!
They do have a nice shop with coffee, cards, car accessories, and a new selection of lilly pulitzer cups/​koozies/​stationary.