The Lobster Guy

Thank you lobster guy you helped me pull off one one the best meals my parents have ever had. With every bite I was getting complemented on how tender and sweet the lobster was and I give you guys all that credit the lobsters arrived alive and kicking and the personal card that came with my order was a nice touch. Thank you so much again I will be shure to order more.

I ordered an E-​certificate for my husband for Christmas and he loved it. He placed his order on Sunday 12 – 27 and it was delivered on Wednesday morning. He was very pleased with the ease of use in redeeming the gift certificate and the timely delivery. He is fixing the lobster tails tonight! We will order again for sure! Great experience!

Thank you! We ordered 6 live lobsters, new England clam chowder, 2 orders of oysters and 1 order of scallops. Oh, this was just wonderful!!! Everyone enjoyed it. Some of the oysters inside the shell were huge! The one order of scallops didn’t even get eaten because we’re so full from everything else. I put the scallops in bread crumbs then seared. It was wonderful Christmas gift. Thank you!!!

This is my second order from The Lobster Guy. I have no complaints. Lobsters arrived on the day I chose and arrived alive to the Midwest. Fresh lobster for my wife’s birthday… which also happens to be game 3 of the World Series. Go Royals! …and Happy Birthday, Lori!

Ordered more than a dozen lobsters for our summer beach house vacation on Ocean Beach in Fire Island last week. The ONLY problem I had was getting the lobsters from the Ferry Terminal to the island since Fire Island has a «no vehicle» policy hence «no delivery to our door». It was a gorgeous run on our family boat and we got lobsters for all our house guests. They arrived alive and were amazing. The communication I had with Tim and Shannon regarding my delivery concerns was amazing. Our guests were thrilled with dinner that night. You helped made our family vacation so special. Thank you.

When my mom came out from Montana to visit me in Philly I was adamant she try a lobster roll (unheard of in MT). Time got away from us and we weren’t able to get one before she left for home so I started a random Google search of places that ship lobster roll kits and lo and behold found The Lobster Guy.
The prices were better than anywhere else and my order (lobster rolls, lobster bisque, lobster mac and cheese) arrived the day after I placed my online order. My parents were thrilled and said it was the best lobster they ever had. Not only that, but they said the packaging was beautiful and TLG included my gift note. I will order from here again and especially for gifts for landlocked friends that don’t get to enjoy great lobster.

Thank you so much my husband and I enjoyed our lobsters & lobster rolls (with the correct rolls) so very much. It was a little taste of home out here in AZ. Looking forward to ordering again very soon.

My husband and I teach cooking classes in Lakewood, CA (just about as far away from the Lobster Guy as you can get). We have ordered from the Lobster Guy twice, 75 lobsters for our most recent class. There is nothing more stressful than sitting on your front porch waiting for 75 live lobsters to arrive, knowing that you have almost that many people who have prepaid and are expecting to have them for dinner that same night! Both times our lobsters have arrived in a timely manner, with all souls on board surviving the journey. Captain Tim, you have many happy customers on the west coast! We are recommending your business to all of our students.

After looking up reviews on several lobster companies, I decided to give The Lobster Guy a shot and ordered the four lobster/​clam chowder dinner. My husband was pleasantly surprised to find fresh lobsters alive and well on our doorstep for his birthday. We live in the Sonoran Desert, and the kids had never seen a lobster before. They loved the whole experience, and appreciated the little touches like the lobster bibs and paper placemats telling how to crack a lobster. The clam chowder was a big hit, as well, which is saying something considering both of my parents grew up in New England. My picky ten-​year-​old loved it so much that she went back for thirds (I’m pretty sure she won’t make that mistake again!). This will have to be a rare treat for our family, but we were pleased with the service & seafood and will definitely order through this company again.

horrible customer service… beware! We paid to overnigt a gift certificate to our grandmother for her birthday and they sent it regular mail instead. When we called to inquire about the shipping they were hesitiatnt to even give us back what we paid in over night shpping. No credit, no apology and we had to push the refund to occur imeadieately insead of «some time today». They refused to overnight another certificate to make sure her gift was only two days late instead of many many days late. The email reciept sent looks like they canceled the whole order and our grandmother will be luck if the gift certificate is even redemaable. So disappointing, go somewhere else for lobster where they value costumers!

Lobster Bake arrived as promised. Our issue is with the cooking process. With all items prearranged in the tin for cooking, the directions read to cook 1 hr {for 2 people} or «until the potato is ready». If you do this you will have a very tough lobster and rubber like clams. After 20 minutes I got nervous that this was going to happen. I lifted the lid. Removed the still rock hard potatoes and my lobster was on the brink of well done. A good time to rescue the clams as well. Potatoes went to the microwave. The corn was super soggy and over cooked with no flavor. The flounder wrapped sausage was good. The sweet potatoes that sat at the very bottom of the tin were so overcooked that they fell apart. On a positive note the lobster/​clams were super fresh. In the steaming process the lobsters are placed on the stove obviously still alive and slowly steamed to a painful death. I feel that dropping them into a pot of boiling water is probably more humane offering them a quicker death. I felt bad about that the whole time I was eating mine.
We also ordered stuffed clams and the lobster bisque which will be our New Years Day lunch. They both look good with positive reviews I am sure we will not have any issues there.
Suzanne and Jim Wynne

We do fresh shellfish in a big way during the holiday season. A huge pot of cioppino on Christmas eve feeds family, friends and neighbors, while New Years Eve sees some of my best creative cooking. 8 – 10 lobsters, 4 – 5 lbs. of oversized shrimp, multiple dozens of littleneck clams and mussels, pounds of sea scallops, crabmeat and fresh cod are as much a part of the holidays for us as is the bubbly at midnight.
Based upon Unilocal recommendations we ordered two shipments, a week apart, from The Lobster Guy. Everything arrived on-​time, well-​packed and fresh. Captain Tim and company make the ordering experience a real event, with timely communications, great cooking and storage instructions and a level of customer service which is every bit as «red carpet» as is befitting the price tag.
We ordered large live lobsters in each of the two shipments. They were larger than «as advertised,» perfectly fresh and as sweet as those enjoyed dockside in Maine. The mussels were also extraordinary. The shrimp, received by the good Captain from Gulf coast suppliers, were frozen and a bit undersized (8 – 10 count were believed to have been ordered, while 12 count were received), but otherwise perfect. Unfortunately, almost half of the Littlenecks failed to open despite ample cooking in the cioppino. While «dry» (not chemically treated), the Maine coast scallops were frozen (as advertised) and a bit spongy once defrosted. On balance, however, everything cooked-​up very well, and we are very satisfied customers.
We’ve cooked live «tank» lobsters many times in the past, and they just don’t compare.

Ordered tails and clam chowder for delivery to Wake Forest, NC. Delivery was prompt and quality of product outstanding. We prepared the tails with a simple seasoning mix of paprika, white pepper, and drawn better. Broiled for a few minutes and enjoyed the fresh taste of the sea. Nice job Lobster Guy!

I sent my son 6 of the 8 – 10 ounce lobster tails. The tails were shipped fast (next day priority) and arrived around 9:30AM. We have been eating seafood forever and know good quality seafood. My son’s favorite food of all is lobster. Here are his comments: «It was truly delicious… The best lobster ever… its sweet… lobsters we can’t get here… you think you had the best lobster… think again… it’s truly the best lobster ever.»
Compared to other sites this one had the BEST reviews and the best price. They have been recommended by another family member who purchased a huge lobster order and was extremely satisfied!
GOOD JOB!!! Will be a customer for life!!!

Short and sweet. I have ordered from these guys twice. The first time was a shipping nightmare that none of us had any control over cause of weather. The customer service team was on it like white on rice and crisis was adverted (shout out to fed ex here as well who were shockingly helpful) and again today over 700 bucks of seafood arrived alive and well. I am the most obnoxious foodie you will meet. I own that and these guys rock. Order what ever you want and trust it will be killer

Overall, a very good experience!
I ordered the lobster dinner for 4 and a dinner for 2. The lobsters were excellent! About half the clams failed to open up and we tossed them. The ones that did open were very tasty. The soups were good too.
Easy ordering process and friendly staff.

Ordering seafood online for overnight delivery can be a bit edgy on your nerves, not to mention your wallet as well. But the process is exciting as hell!
I love seafood. I love fresh caught seafood. I love a seafood company that can actually deliver a product as described. I love seeing the Fed-​Ex Box at my front door the next day! I love Northern Atlantic fresh caught Lobster!
It’s an amazing thing that an ocean can actually be at your door step!

For Christmas my husband and I received 4 lobsters. We said what day we would like to receive them and my BIL ordered them and had them shipped to us directly.
They arrived as promised and perfectly packed. The lobsters were well alive and ready for some serious cooking. Now, if you aren’t comfortable dealing with live lobsters, it’s really not that big a deal. But if you’re squeamish and seriously can’t hand it, don’t order.
My two boys were absolutely fascinated with the live lobsters. It was like having our own personal science fair in the house. Nothing like turning dinner into a learning opportunity.
The lobsters cooked up wonderfully (directions included definitely gave me a good tip) and we had a feast! (The boys, however, ate something else.)
I wouldn’t hesitate to tell you to order directly from here with confidence. You’ll love it!

Lady that answered the phone was very rude, and not helpful at all. I ordered the lobster as a gift and the person NEVER received their package, I called them right away in hopes to get some help and to resolve the issue and they hung up on me…
WILL NEVER ORDER from them again, terrible customer service.

We ordered 6 lobsters, shrimp and scallops for Mother’s Day weekend and I was very pleased with how everything turned out!
The order process itself was all online and very straightforward. I selected my desired day of arrival and received an email the day prior, when the seafood was actually shipped out.
The lobsters arrived alive and were packaged well. Dinner was fantastic and I will definitely be ordering lobsters as well as other seafood from The Lobster Guy again.