Gary’s Boot and Shoe Repair

great job with repairing my expensive dressage riding boots, for a fair price .
Quality work, great customer service

If there was a Zero star this owner should get it. As much as I respect an old guy working, don’t get fooled. Very rude and unprofessional. I called and took my suitcase to fix the wheel, he said it will be $ 20, I agreed and asked when will it be done and he said next Wednesday, in a week from now. As I was travelling Monday, I asked if it could be done earlier. He got upset and said I won’t do it and turned his back on me as if I was asking him for a favor. What a shame to deal this way with a customer!

Had a sole on a $ 250 leather shoe come loose. Took it to get it glued back on. Repair lasted 20 minutes. Didn’t go back in based on how rude the guy was when I initially took the shoe in for repair. Save yourself time and anguish and make the drive to Manchester and go to a decent cobbler.

I wish I had read these reviews and not just googles, if I had I wouldn’t have gone here and I wouldn’t be writing this review.
Took a boot in to have an eyelet (professionally) replaced, what I got was a $.25 eyelet, like scrapbookers use pounded into the boot. I paid $ 8 and waited one week for that! I could have one that. And I could have matched the color too. He used a gold eyelet when the rest of the eyelets are a muted brown. When I mentioned that he told me «It’s a shade different.» No it’s gold, they are brown. So he just turned around and walked away!
I don’t know what he did for the people that gave he 5 stars, it most likely was not replacing an eyelet! If you need an eyelet replaced, save yourself some and do it yourself.
STAY AWAY!!!

Don’t be fooled by good reviews like I was.
First I went with a pair leather captoes that I ruined! I’ll be honest they were destroyed, I went to a ‘paint party’ and though it was non-​toxic non-​permanent paint there was still some on the shoes and the sole started separating on one of them. I like nice shoes but I wear them like sneakers.
The cleaning wasn’t great (I got it the rest of the way myself and there were areas near the sole he just flat out ignored) and the glue job worked, but was sloppy. There were gobs of glue that pushed out onto the sole and he didn’t bother to touch up, also areas where he glued over the faux sole stitching, so you could see it on some areas both others were glued over. I’m not really picky, but my own work requires a lot of attention to detail and I would never let something pass through me with that kind of workmanship. Maybe because of the condition of the shoes. I don’t know, it wasn’t expensive, $ 16 maybe but anyway I still wear them.
The second time I went I had a pair of wingtips that fit well but there was just too much room above the top of my foot. An insole was suggested but I thought it’d be better to have a more uniform raising of my foot so that it met the roof of the shoe. He charged $ 40 to put some material inside the shoe (just like an insole only he removed a small insert and sandwiched it back on top of the added material) which turned out to make it fit well around the laces but too tight in the toes. When trying them on (glad I did before I walked out) I noticed the inserts were not even completely glued down, there was only glue applied in the heel. I asked if he could just cut out some material in the front of the sole to give more room to the toes. He told me he’d have to ‘stretch’ the toe and that I would have to pay an additional $ 10 bucks. I said just cut some material out it’s not even glued in the toe (you could peel the front back so it was exposed out of the shoe and trim a bit with an xacto) and when I mentioned this he responded by saying, «I’m not getting into a pissing match with you.» at that moment I knew I was leaving and never coming back. He tried to justify his position but his attitude, lack of attention to detail and disgusting customer service skills really turned me off to doing business with the guy.
Bottom line, I gave that guy two chances and $ 40 bucks to half glue an insole into a shoe because of the couple glowing reviews on here. Heed the negative ones. Like Can D. and Arlene R. This place is not worth the aggravation. Though the front desk lady is a joy to talk to :)

Pretty reasonable price for very good work. I wear Allen Edmonds shoes, so I’m fairly picky. Gary’s does a good job of repair.

Needed to have the soles re-​stiched on my 2+ year old $ 80 Sperry Top-​Siders, my favorite and most comfortable shoes. Woman at the desk was very helpful, individually pointing out all their sole stitching machines after I asked how they did this. Cost was a very reasonable $ 15, ready 4 days later. Stitching was well done, no loose threads. I would definitely go back.

My wife purchased me a pair of expensive Stacy Adams shoes online. They didn’t fit my wide high arched feet and I was giving up hope on finding a pair that would fit my large high arched feet. I was walking down factory to my office on Main street and realized that I’ve been walking by a shoe repair place every day. So the next day I wandered in with the shoes and explained how the shoes would not fit my high arch so they quoted me $ 5 to stretch both shoes. A week later I had the most stylish shoes in the office and they fit like a glove.

For the past year I have brought all my Boots and Heels to Gary’s. The work is excellent, price is good and all my shoes are done within a few days. I have never had a bad experience and I definitely recommend them.

Not recommended.
Some people have children, I have shoes. I have a serious love affair with my shoes. To the point where I store them all in the original boxes. So when I first moved here a decent Cobbler was #1 priority on my list. Even above a grocery store.
I was sorely disappointed with Gary’s Shoe and boot repair. Because of my affection towards my very expensive shoes, I put cobblers through a trial run. (One pair of pumps needing new heels and something small in the upper). In this particular instance the faux snakeskin upper had torn near the ball of the foot, something a simple glue job should fix.
The shoes took a week to repair and I didn’t pick them up until a couple of days late because I forgot they are only open until 5pm and not on Sunday or Monday (no big deal, i just forgot). When I picked them up the heel was re-​done properly with a hard plastic heel and proper color. However upon closer inspection the glue was a bang up job. Because the snakeskin is synthetic it has white in the middle between the inside and outer part of the shoe. There was ZERO attention to detail here because there was a gap with white showing of about 1 cm (HUGE). Although I was not charged for the glue I would have preferred to be charged for it and have them do a proper job. I could have glued my shoe the same way with superglue!!!
Overall: 1.5 stars for doing the heels properly. And I round up so they get two.
Although the heel was done properly, I certainly will never be returning.