Jos. A. Bank

Three weeks ago (09÷26÷15) I stopped in to get a couple of pairs of slacks. When being fitted for the alterations I asked the salesman waiting on me if they would be ready and shipped to me (I live in VT) in two weeks as I wanted them for my vacation. I was told that would not be a problem. On Friday, 10/​09, I called the store to see if the slacks had been shipped. I was told that the slacks had not yet been altered but they would be done on Monday and shipped on Tuesday because UPS did not pick up on Columbus Day. I called today, ⁰⁹⁄₁₇ and, again, was told that they would be completed this coming Monday.
I expect to be told the truth and not false promises. I have been a customer of Jos. A. Banks for many years and have been very satisfied with the quality. However, the service at the Nashua store leaves much to be desired.
Don’t believe their promises!

I went with a wedding party to purchase suits and accessories we were assisted by the store manager Zach Neto. After the transaction — later the same day (dealt with another associate — a department manager) — we tried to return all the shoes because they were too costly. We were told «due to the complexity of the transaction (there were 6 people in the wedding party) a refund wasn’t possible at this time» and that it had to be approved by the manager. We returned to see the manager who left us a note stating all we can offer you is 20% off the shoes. The refund policy clearly states 90 day refund. We are now cancelling the entire purchase b/​c refund policy was not honored. All we wanted to do was return the shoes and now Jos A Bank Nashua, NH has lost a large sale — over $ 3000 to a competitor.

Wish I could give no stars. Probably the worst place to purchase a suit. I have bought multiple suits and dress shirts from here in the past, and not one of the suits or shirts has not torn. Besides the horrible quality of the materials in all of their suits, this particular location has bad customer service as well. I had to return multiple suits because they continued to tear. It even got to the point where I was given a last time to return a suit. So much for sticking by their motto and 100% customer satisfaction guaranteed…

Terrible. I’m going to keep this review as succinct as possible since I had such a bad experience here I could probably write pages.
1. I go here with the purpose of finding very knowledgeable staff who could help me purchase suits as I am a suit buying novice. So after my first visit they didn’t have my size so I had to return to the store (which is quite a distance away) and pick up my suits. After picking them up the following week and bringing them to my tailor, she explains to me that they are definitely the wrong size. She says if she tailors them it will ruin it. So I go back and the manager tells me that shes right and that the salesmen shouldn’t have suggested that size for me.
2. So now I have to come all the way back a third time. After ordering my size, my suits are taking long to come in so I keep calling. My last call the manager apologizes again but starts telling me how it was my fault that I didn’t get the size he suggested. This never happened! The salesman was the one who suggested the size and not knowing much about suits I trusted him, and now this guy is telling me he told me the right thing so all these stupid trips up to their store is my fault?! Wow…
3. The exact sale comes on again that I had participated in but now they’re throwing in 3 free ties. So I ask them to honor the sale since I’m picking up the suits again and again with all these issues and since I had only purchased them a week ago with the same sale minus the free ties. Did this get honored? Nope.
4. Me being a suit novice, figured that the fabric traveling suit cases were something that one had to purchase so when the manager wrapped my suits in normal plastic I had no problem. When I get home by buddy explains to me that I should’ve gotten traveling cases for free. I go back and ask and the manager gives me one. The jerk doesn’t give the right cases unless you know he’s trying to scam you and ask for it specifically?! I just spent $ 600 at your store.
Please don’t go here. Terrible.

I’ve been a considerable and consistent Jos. A. Bank customer for years. There is usually no place more dependable for quality clothing that stays in style. I was SO psyched to learn that Jos A Bank was coming to Nashua after years of going to the one in Burlington.
I think I’ll continue heading down to Burlington though. The staff in Nashua is not as knowledgeable or as well polished as what I’m used to. I don’t expect people to remember my name but certainly when someone who spends a good bit of money annually walks in the door, I expected a familiar greeting. Even more so when picking up some alterations at a store thats just getting started.
While things were polite, cordial and generally professional, an almost condescending, uncaring attitude came across in my two experiences here. Quasi insulted on the first visit! I stopped in to pick up some things today and those expensive clothes I just purchased were slapped on a hangar, not laid on the crease and will need to be pressed before I can wear them.
Totally not what I’m used to at Jos A Banks. I’ll continue to go and I’ll give the Nashua location one more shot but important purchases will be in Burlington where they seem to care a LOT more.