Macy’s

They are great. The men’s and kitchen, and bed and bath debarment They have great service and vey helpful I ordered pants and kitchen items and they help me out. They are great They all so stand by what they sell. They all so know what works best or you and getting the right size and products AO

Worst experience shopping with my wife this evening in the women’s apparel dept. with one clerk at one register open. The register and clerk accross the Isle had no one purchasing anything, but because that register didn’t have the tool to remove the plastic security tag they couldn’t help. REALLY? Good bye bricks and mortar. Your days are numbered.

Normally most stores want and value your business. After multiple bad experiences at Macy’s I’m finally convinced that they don’t care about the customer at all. I used to work in customer service for another big retail chain. While years of retail have made me a bit cynical about the old saying, «the customer is always right» I have found that Macy’s just switched the saying to be, «the customer doesn’t matter».
I won’t ever shop here again.

They don’t want your business.
Responded to newspaper ad for mattresses. Waited forever on «silence» pending a real person to speak with. Found out mattresses are not available in Nashua. Go to Bedford. Called Bedford, recording says they are closing. Strange Nashua didn’t know that. Perhaps we will shop else where.

Serving as one of the anchors for the Pheasant Lane Mall, this particular Macy’s was average to me. Everything was neat and organized but with so many items, it may apepar crowded as times. Fortunately, there are sales people wandering around and proactively asking if they could help.

I’m conflicted. I mean, Macys isn’t quite as pricy as I used to think, there’s plenty to see, the petite’s department is great, the staff is courteous and helpful…
How hard is it to update your dressing rooms? I stepped into the dressing rooms in the ladies department and was thoroughly grossed out. Peeling wallpaper, dim, flickering lights, suspicious stains all over the walls, carpet, dressing room stall seats… some doors didn’t even lock properly. It was gross and in desperate need of an overhaul!
However, not too far away in the petite’s department the dressing room was far more tolerable and looked like it was from a different store! Don’t misunderstand me – it wasn’t classy, clean, or comfortable by any means, but in comparison to the ladies department it was superior.
I want to come here more often to shop for clothing, but the dressing rooms make it a pretty unpleasant experience because of how dim, squishy, and dingy they are. I’d be so happy if they updated them because it’s the only qualm I have with this location.

Not a good store. Will never shop here ever again. I have had good experiences at Macy’s in other locations. This one is really badly managed. There was no one at the men’s shoes section, I had to call the store from my phone to get someone there. The sales person gave super bad, hostile, disinterested service. Is there any wonder why online retailers are taking more business from these stores?. Shame on this store to bring a bad reputation to the Macy’s brand.

It’s okay. Makes me miss Filenes though. They have good deals on perfume and home goods. The setup for women’s clothing leaves something to be desired.

I’d like to say «if you’ve been to one Macy’s, you’ve been to them all». However, that’s not entirely true. Somehow, each one appears to be slightly frumpier then the last. Either the general public is a group of ravenous wolverines tearing clothing from racks with wanton abandon, OR…(and much more likely) the staff here ceased caring about anything at all a very long time ago. The prices are fine to a little high. Quite frankly, they would have a much higher rating if they had self checkout and put everyone else to work keeping the place tidy.

This was my first time coming to this Macy’s. I usually go to the Burlington Mall location. Since I was coming for the special Biggest Sale of the Year, I came for the tax-​free savings. The Home/​Appliance department was nicely organized. The staff was very nice. They helped me find special products, held my items by the cash register, and it was a speedy checkout process. I even found a couple clearance stuff for 40% off!
Brett, my ringer up guy, had everything under control when a trashy lady tried to cut me in line. She still ended up resting her obese self on the register desk while I got my stuff checked out. A little awkward, but Brett was good and still gave me great service! He packed up all 6 bags and had someone help me carry it to my car. Fantastic service! Getting there early at 8am might have something to do with my experience, but I would go early again any day!