Avenue Bank – West End

By far one of the best banks I have ever had the pleasure to work with! They have not only taken care of me with the highest level of customer service, but they are extremely personable and care for your well being.
I think the best example of this is a time when I made a payment from a wrong account, and the bank called me to verify if the charge was legitimate. The payment was coming out of an account that didn’t quite have the funds, so they were able to transfer money and avoid me getting an overdraft fee!
A+++

I LOVE THIS BANK!!! It is so refreshing to love your bank! Never had a bad experience in my 5 years with Avenue. I have refinanced and set up an equity line, so we have had a lot of opportunity to WOW and not to WOW. And boy do they WOW! I even got a bottle of wine with my house picture on it as a thank you for closing the refinance. We are saving it till we pay off the mortgage then we plan to enjoy! How awesome is that. The banks are always clean and the staff is always awesome. I really can’t say enough good things about it. When I come across people with an Avenue bank card, they seem to all share the same sentiment.
WE LOVE AVENUE!!!

I recently decided to make the switch from big evil corporate BoA, and try a nice, smaller, local bank.
Whenever anyone would pay with an Avenue card I would ask how they feel about the bank, and everyone only had good things to say. So I decided to go in and see what I thought. Alex helped me open a checking and savings account, and she was very friendly and helpful in answering all the questions I had. She definitely made the whole process easier for me.
Did I mention that they dont charge for a standard checking and savings account? Awesome. I’ll gladly take my $ 12 back that BoA was taking from me each month. Also, another super plus is that all ATM fees are waived. wherever you go! Score!
The only downside is that they are only open M-​F, and after hours you only have the envelope drop system, which means you have to wait till Monday if you make a weekend drop.
Im happy with the switch I’ve made!

I finally decided to ditch all of my Bank of America accounts (after years of pretty terrible customer service), and transfer all my accounts elsewhere. After checking out a couple of other big banks and credit unions I decided to give Avenue a try. So far, I have had a great experience here.
Their main focus is on customer service, so when you walk in the door they ask if you’d like anything to drink and everyone is very friendly. Off to a pleasant start! It was easy to get the accounts set up and all of our questions were answered.
The usual downside of a small bank is ATM access/​fees. This is not an issue here. You can use any ATM anywhere and Avenue won’t charge you a fee and if that ATM charges a fee Avenue will reverse the charge automatically. Pretty nice!
The only real inconvenience of this bank — and something I actually miss about BoA — is that their ATMs don’t take deposits. Most things these days are direct deposit, so it’s not often a big deal but with the occasional reimbursement checks from work, etc, it’s a little bit of a pain to head in there during the day to deposit a check. Despite that, I’m still much happier with my accounts here.
This is also really stupid, but I love the logo :)