CareSpot

If I could leave zero stars I would. These «nurses» couldn’t care less about your experience. After several pleasant visits here I was very disappointed today. On top of the place being filthy, I had an appointment and was the ONLY person there and still waited over half an hour to be seen. Meanwhile I could hear them all giggling and messing around in the back. Honestly, I hope it was just a bad day for them but every single employee acted like they couldn’t stand being there and not one of them showed any compassion or concern. The LPN was the worst of them all. Someone should remind them that they are seeing folks who are hurting and tired. I would have gotten better and kinder care at my veterinarians office today.

Never go here worst experience I’ve ever had at a doctor office. Complete joke. I go in and pay $ 50 dollars to be told to take NyQuil. These doctors are a pathetic excuse of human beings and I’m extremely pissed off by there service I will never ever go back here.

I went to CareSpot on a Sunday afternoon and there was only 1 other patient there. I soon was in a room being interviewed by a nurse. Long story short pneumonia was found. I was given instructions for after-​care which included telling me when I needed to go to the ER. I was treated kindly and professionally by all the staff I encountered. The waiting area is bright and also very clean. CareSpot is recommended by our family!

People were pleasant, service was quick, gave me all the medications that I needed and even some I didn’t know that I would need but glad that they did. I have been bitten in the hand by a cat and the normal Walgreens place will not see you for that so trying care spot was new and worked out well.

Nothing but good things to say about CareSpot! I was traveling last week and arranged an appointment online the night before To coordinate with my airline flight. I arrived early and check in was simple since I had pre-​registered.
I saw a nurse within 3 minutes of showing my ID cards. Immediately tested (strep) and diagnosed positive within 5 minutes. Saw the physician then, went over my options and was out the door within 25 minutes. The staff at West End was friendly and efficient. All positive.

If zero stars could be chosen, I would rate Carespot a zero. They do not display the name they have chosen for their facility. Care. This is probably the most uncaring group of people I have had the misfortune of encountering in healthcare. The nurse practitioner, Kim, was more concerned with closing at 8 then caring for an injured child even though it was only 7:40. They did not want to check me in and would not help in anyway. The NP stated, «we close at 8. You might want to go to an ER.» Is that the business model you want to display? Sending patients away prior to closing. It was 7:40. I believe 20 minutes is ample time for an X-​ray. As a medical professional in Alabama, I am horrified by the lack of concern and empathy displayed by the staff. They all need to revisit the oath they took to care for people. I would not recommend this facility for an animal much less a human. I will not be back. If you want proper medical care, I suggest you look elsewhere.

I went to care spot this past week due to a broken leg (I thought it was a sprain but wasn’t sure so I went in specifically for xrays). I received excellent care, a great referral to an orthopedic, and immediate same day scheduling assistance in getting an appointment.
It was EXTREMELY helpful to schedule an appointment. Some of the negative reviews on here I read had to do with wait times. I call in advance and asked to talk to the nurse about my situation first to ensure that I needed to come in and that they had an xray machine, and could provide the type of care I needed. She confirmed that they could help me, and then put my back with the scheduling assistance to get an appointment. I arrived 10 minutes early to ensure that I would be in sync with their schedule and it worked out well.
I did in fact, have a broken leg. They splint casted me an send me straight to an orthopedic surgeon and scheduled an appointment for me that same day. Of course, ask them to verify that my insurance will cover the provider they were sending me to, and I encourage you to do the same. Afterward that day, they followed up with my 3 times to ensure I didn’t need anything additional in terms of scheduling or referrals.
I think that is about as good as it gets in terms of care at a little spot like this. Make sure to set yourself up well though but calling in advance, asking good questions and being on time.
I would go back and recommend this spot to anyone in a similar situation to mine.

I have had to go into CareSpot twice now and both times I had a wonderful experience (as wonderful as you can when you have a minor emergency). The first time I made and appt online and the second time I was a walk-​in. Both times I was seen quickly and the staff there is wonderful!

Top notch service. They are completely paper free, so they enter your basic information and you finish with an Ipad. The front desk and nursing staff are prompt and courteous. I went in for a routine test but was in and out in 30 minutes. I highly recommend The Care Spot!

This might be a fine clinic for adults, but I wouldn’t take your younger children to this location.
Took my five year old daughter to this clinic when she was experiencing a high fever (104).
They said she had a «high heart rate» and sent us to Vandy’s ER. After hours at Vandy, they told us a high heart rate was normal with a fever, our kid had a common cold, and take some Motrin.
When we inquired as to why this clinic would send us to the ER for something like that, they said that perhaps they just didn’t know or want to deal with children.
Who knows, but after that experience it’s doubtful I’ll be revisiting the place.

I was in Nashville on vacation and developed an infection that required treatment. The staff and providers were extremely professional and highly competent. I was in and out with a prescription in less than an hour. They also called a day later to provide lab results and confirm that the prescribed drug was the appropriate one. I could not have been more pleased.

Went to CareSpot today for a sprained ankle. The lady at the front desk was extremely nice and helpful; she offered me a wheelchair as she saw the discomfort when I walked. She also asked me questions while I was sitting so I didn’t have to stand on my ankle. I wish she could have been the person analyzing me because the physician was horrid.
I don’t remember her name but the physician diagnosing me was extremely rude. She introduced herself to me then awkwardly refused to shake my hand. I understand that it’s for health reasons but I instinctually held out my hand and she looked disgusted by my action. She then asked me to rotate my foot and when I told her it was painful to move my foot she replied with, «I know it hurts but you have to rotate. If you don’t rotate, I’ll rotate it.» In a very threatening tone. She then asked me if I needed an x-​ray which I responded with, «I don’t really think I need one.» She then abruptly said, «Yes or no?!» I wish I remembered her name but I do not recommend going to this place.

I moved to Nashville not too long ago and hadn’t found a doctor yet, because I didn’t need too.
I came down with a sore throat and horrible cough and decided not to self medicate with over the counter stuff so I walked into the closest urgent care clinic I could find.
I walked in at 5:00 pm on a Thursday evening and was told that there was an hour and half long wait. So I decided to put my name down and come back at 6:30. Fair enough, it was my own fault for not booking an appointment online.
I go back at 6:30 and they make me sit in the waiting area for 15 minutes. Nothing wrong yet.
Finally the nurse takes me in to check the regular stuff and says the doctor will be just in, in a few, he says.
45 minutes later I’m still in the room and the doctor isn’t here.
They could’ve asked me to wait in the waiting area, I would’ve at least had the company of my boyfriend. I’m just sitting in this room enclosed between 4 very sanitized white walls!
I’m sure they are really good healthcare providers, when they actually get around to providing it!
I might just stick to self medicating with over the counter stuff for minor ailments next time!

Wish I could give no stars. I took my under 1 year old son to Care Spot back last winter when he was running a high fever and we had a flight to New York in the morning, so we wanted to make sure he didn’t have an ear infection. First we went to the Care Spot in Green Hills, but were told that they do not see pediatrics. They then sent us to their West End clinic which supposedly would see patients 6 months and older. Once we got there, the provider did not seem to be comfortable at all with examining my son. Ultimately after attempting to exam his ears she said she could not give us conclusive results. They went ahead and ran a flu test and a strep test which were not anything we were worried about, but the only thing they could do at that point. Both were negative, but increased our bill significantly. We left Care Spot completely unhelped. Wanting to avoid the ER, we put in an emergency call to our pediatrician who graciously agreed to meet us at his office. 15 minutes later, we had an ear infection diagnosis from our pediatrician and a script for an antibiotic. Months later, I received a bill from Care Spot for over $ 322. I was stunned. After many calls into billing at Care Spot and lots of and lots of conflicting information, our bill was marked down to $ 83.61. This is in addition to the $ 50 co-​pay we paid at the clinic. They are still expecting us to pay $ 133.61 for wasting our time with poor medical care. Going in we thought the cost would be similar to seeing our pediatrician. If I would have known how much it would cost, we would have never gone. Cost wise we would have been better off going to the ER and at least for the money I’m sure we would have gotten a diagnosis. Care Spot markets itself as a faster, easier, and cheaper option for after-​hours care than an ER visit for non-​emergency care. In our experience, this is a complete lie. They should not have told us they were prepared to see pediatric patients if they can’t. I just wanted to share our story so hopefully another family with a sick child won’t make the same mistake we did. Also, dealing with customer service and trying to get the bill explained and corrected, has been atrocious.

I don’t come across walk-​in clinics too often, but CareSpot is the best one I’ve been in. I just moved to Nashville without a primary physician. I was experiencing symptoms of strep throat, so alas I Googled walk-​in clinics, found CareSpot (which was closest to my house), and made an appointment online.
Overall, the process was very easy. No receptionist hassling me about insurance details. Very sleek reception area that was quiet with literally no one else in there. Receptionist was kind and easy to understand. And it was CLEAN. I didn’t feel I was walking into a clinic that was attended by other sickies like myself.
The assistant and doctor I dealt with were both a pleasure and made my time as easy as it could be. I was in and out in 30 minutes, with a throat culture result being tested mind you.
If I have some unexpected health problem, I will be back!

I had a massive infection from breaking a nail, believe it or not. The pain was excruciating. I had been taking care of it every way I knew how for about 5 days prior. By Sunday, I couldn’t stand it anymore. The slightest brush again my finger would make me scream.
I found Care Spot through Unilocal.It was close to home and open Sundays so I drove right over. The establishment was spotless and quiet. I was checked in quickly and seen quickly. The doctor not only gave me an antibiotic that knocked out the infection, but it was called in to the pharmacy I chose so it was ready by the time I got there. She also took extra care to splint my finger as gently as possible to help protect it from bumping and damaging it further. This place saved me from having my fingernail removed. Great job!

Beware of out of network costs, they didn’t use to be this high! I have Aetna insurance through Vanderbilt and went here because I thought it was going to be cheap, went in thinking I might have an ear infection, the nurse said I might but wasn’t sure. Ended up just having a bad head cold and sinus infection which resolved itself in a few days with no medication. Bill was $ 125 for a quick look in the ears, mouth, and a bp check (all normal). I would have been charged less for a trip to the VU hospital emergency room! Next time I’m driving all the way to mt juliet or franklin to the weekend VU clinic and only if things get really bad.

I travel a lot for my job so wind up at urgent care centers like Care Spot from time to time when something comes up and I’m too far away from home to see my regular physician. I am not sure how to feel about my recent experience at Care Spot on West End Ave in Nashville.
I went there on 11/​27/​2013 for a urinary tract infection. While check in was quick and there was virtually no wait to be brought in for treatment, the medical assistant with whom I interacted was very hard to understand as she either has laryngitis or a vocal cord injury. She flatly refused to allow me to print out a detailed PDF I keep on a flash drive of my medical history and instead decided to lecture me about how I «need to understand» patient privacy laws. Well, I don’t need the lecture, thanks. All I needed was a way to print out a list I keep of all my meds, prior hospitalizations, medical problems, etc. Every other urgent care center I’ve visited really likes the the printout I can give them. Saves everyone time and me from remembering a long and complex medical history.
The physician I saw seemed interested in what I had to say but in a big hurry to complete our interaction. This seemed odd to me because there were no other patients waiting to be seen at the time. I also noticed that her white lab coat indicated that she’s a thoracic surgeon, which she confirmed was her medical specialty.
I have to wonder why someone with advanced training in such a demanding and specialized field is working in a «doc in the box» seeing minor urgent care cases. I would have preferred to be seen by someone with a specialty in, say, family or internal medicine. Not as sexy as thoracic surgery, but, in my experience, better trained to interact with the patient as a person and to conduct a more thorough exam/​discussion than what I received. But, I did get the prescription I wanted and am feeling better.
A couple of days later I received a call from someone else at Care Spot with the results of my lab tests and she was also hard to understand. I thought she called about «library books» but finally figured out she meant «laboratory tests.» So, did I get the treatment I needed? Yes. Would this Care Spot be my first choice of urgent care provider if I am back in Nashville? Most likely not, sorry.