David Roach Family Dentistry

As a patient of this practice for almost 9 years, these people actually care. They try their best to get to know you as a person/​friend and tailor your treatment to your needs. As long as I am in Nashville, I will be a patient here. Thank you all!

*Skeptic of dentists, here.*
I love it here. The practice is outside of coverage with my insurance, but I will be returning. They offer plans and discounts that are probably better than my current insured benefits anyway.
I spoke with them at the hot chicken festival and made an appointment! Everyone on staff is so kind and welcoming. They spend a lot of time getting to know you and making sure you are comfortable. I wasn’t sold to; I didn’t receive unnecessary treatment; I wasn’t charged anything other than what was explained. Oh, and my teeth are all clean now, so that’s a plus.
I can’t wait to go back. Finding a new practice that I feel like I can trust is a huge relief.
Sidenote: They also do not ask TOO many questions while they have hands in your mouth, which is great… :) I’m all smiles about my visit to this practice.

I had a groupon for a free check-​up and cleaning before moving. They were very nice and welcoming, which is fine, but felt a little «sold to» by the mini-​tour explaining the history of their office and gallery of newspaper clippings and such.
During the exam, I mused about having an old root canal molar (in the very back of my mouth) removed — though painless, I sometimes get an infected taste in my mouth, and would rather get it yanked sometime in the near future. The woman conducting my exam became very flustered and upset, and started to describe at length some sort of dental industry scandal about metal fillings causing cancer being a big sham (??? Not sure what that had to do with it, but okay). She went on to say that, in fact, I would need a second root canal on that tooth. Not likely!
Up to this point, I’d been enjoying myself, but from thereon out I was a target of «the upsell.» Beside being told I’d need a second root canal, I was told I had a bunch of «pre“cavities that could still be reversed with some sort of mineral cream supplement — can’t remember the name. I said it sounded interesting, and that I’d research it. Surprise surprise: the nurse said I could only get it through their office, for some $ 50. (She then mentioned very conspicuously to Dr. Roach, later, that she’d seen some «pre“cavities and recommended this cream to me, and he very conspicuously agreed while examining my teeth. No thanks.)
Anyway, the cleaning itself was fine — it just felt like I was being upsold the whole time. Seems like a lot of people have positive experiences, but if you like transparency like I do, maybe look somewhere else.

The first time I heard of Roach Family Dentistry, I was 25 wings deep at the Music City Wing festival. Why there was a dental booth at the festival… no idea. but clear genius. Who doesn’t need free mints and floss after that meat packed carnage.
Anyway, fast forward 4 months later when Im in need of a cleaning. I figured I should check out this friendly place with the free mints. Let me say how pleased I was with the entire experience from start to finish. I made my appointment same day only 4 hrs prior. Not only that… but I actually was seen exactly on time. I was hunkering down in the waiting room ready to read about Cameron Diaz’s upcoming nuptials and before I hit page 2 they were calling my name.
I got a small tour of the place and I have to say they have dental cleaning down… start at station 1, get your teeth cleaned, move to station 2 for dental evaluation by the dentist, and then front desk for check out. Whole process took about 45 minutes. They were also very advanced in regards to dental technology (not that I know anything about such). They had this magic wand that took intraoral pictures to show you any issues/​problems you may have. (Que– no more candy for you).
Y’all best part… they have tv screens on the ceiling! Man… if I had one of those. Netflix to the next level.
I was moved by how friendly and kind everyone in the office was. They addressed me by my name at all times, made sure I was comfortable, and were always courteous about time constraints. In regards to a previous reviewer, I did not have the same experience as them as I felt the office was very transparent when it comes to explanation of costs and insurance coverage.
All in all, great experience. I still hate going to the dentist. But just not as much.

So, the first thing I expect of my dentist is transparency in explanations of costs, insurance policies, etc., because let’s face it, nothing is straightforward when it comes to insurance, is it?
I am somewhat new to town and was referred to Dr. Roach by my brother. When I asked his staff if my insurance was accepted, and was told yes, I assumed everything was kosher until I received a $ 160 bill for a routine exam/​x-​ray/​cleaning. Turns out they are not «within network», and, had they been, my contribution to all of this would be exactly $ 0. Pretty useful information to have. I take full responsibility for my ignorance as a consumer, but let’s face it, they do this for a living and could easily have told me that they were out of network, and, as a result, my insurance would cover considerably less. But they didn’t.
Now, having said all of that, the care I received (cleaning, x-​rays, exam) was very good. The staff was friendly, the hygienist was very thorough, and Dr. Roach seemed competent and experienced.

I never thought I would actually like going to the dentist. After visiting Dr. David Roach’s office, I’m sold! I was never one of those people who dreaded a dental visit, but I just saw it as something we all have to do a couple of times a year, so let’s get it over with. But Dr. Roach’s staff is a delight and he couldn’t be nicer.
They have recently moved into a new, modern, state of the art facility. Each patient room is equipped with a flat screen television and remote, so you can relax (ha) while you get your pearly whites polished! My hygienist was wonderful and explained everything she was doing. I know we all think we know the ropes by now, but she actually gave me some tips on brushing more effectively. I’m all about preventative care.
Dr. Roach is wonderful and even though I had to have an old cavity refilled, he explained why we were doing this and how it would benefit me long term. He even adds humor to his work, which is a welcome change from most dentist’s offices.
When I went to check out and pay what I expected to be a hefty bill, the office manager had already looked up my dental insurance (yes, fortunately I do have dental insurance) and knew exactly what percentage of my cost I had to pay. Impressive, to say the least.
If you are looking for a great dentist in town, I have found him for you! You might actually look forward to your next trip to the dentist!