Maynard Select

Horrible service. Had a refrigeration problem, they came out and «fixed it» but the same problem occurred the next day.
Called and told them what happened and the lady on the phone wasn’t empathetic at all.

We purchased our HVAC from Watson Electric who was acquired by Maynard. Today we woke up to a cold house. I called Maynard who was able to send a service guy out within a couple of hours. The service man was able to quickly determine which component of my system failed and that it was still fully covered by the original warranty.
The part was backordered at all of his regular suppliers. Rather than giving up, the service man and his folks at the Maynard office were able to convince the manufacturer to give me the necessary part out of a complete unit in the warehouse. Within four hours we had heat again!

I have nothing but compliments for Maynard Select! Their technicians are always on time and very knowledgable and professional. I googled them to find their phone number for my friend and have NO IDEA what the other people are talking about. I will refer Maynard Select to everyone in Tennessee who has AC needs!

I used Maynard for years until 2013. They always seemed to stand behind the customer when they were Maynard Fixurecraft, but they were bought out and became Maynard select. It seems they care more about their bottom line than they do the customer. They probably made 30,000 dollars off of my company on average per year when we started using them in 2006. This past year they made a grave mistake when fixing our cake freezer around Valentine’s day, in which they came out and claimed to fix our freezer, only for us to STOCK it with 1,000 $+ in product and us to lose all product over night. When we came back the next day, our whole restaurant was shaking violently because they hadn’t fixed the issue properly (not to mention melted cakes and novelties all over our freezer and ground). When I inquired about the issue with the manager, he said they are not perfect 100% of the time and will make mistakes. He even shaved off some labor for us, essentially saving us a couple of hundred dollars. Problem is, they came back out and «fixed» the issue and a couple of days later we lost all product again. Thanks for saving us a couple of hundred on labor when you costed us thousands in potential sales (sarcasm). I had to call Ecolab to come fix the problems (in which they properly diagnosed and fixed) and its now late August and I have not had an issue since. Maynard should have eaten the cost and taken care of a loyal customer. Instead, they called me and only cared about the past due bill (which I refused to pay until recently). I just said «screw it,» and took care of the bill because I was giving them a chance to remedy the situation, in which they just didn’t care. My company is expanding and now all my service needs are going to Ecolab and Superior refrigeration. Big mistake Maynard! I hope you learn that the customer ALWAYS comes first! The ONLY reason for the 2 star rating is that they were solid before and I hope they can be that customer service oriented company they once were!

I have used Maynard Select to check my fridge in my store. The first year the bill was really high they told me it was because the music festival was going on and was hard to get downtown.
This year they came to check and blow the dust off the motor. The Guy was in my store for about 10 minutes. They charged me $ 174.80. Truck charge $ 40.00 and 105.00 for driving to downtown and back.
I would not recommend this company and will never use them again.