This is one of the most professional companies I have ever had to deal with before. I believe the services they provide are more for bigger business companies that have large amounts of data. I do not doubt they have top of the line clean rooms and everything needed to properly access data. I’m writing this review because to create awareness about them. My story in a nutshell is: I dropped my hard drive, contacted Secure Data Recovery, I had my drive shipped to their facility, then quoted me on a price, declined the service since the price was too high for me, recovered my data with company that did it for much less. Sending in a $ 120gb hard drive I was not expecting to be quoted at $ 1406 to recover my files. That was real turn-off for me in my situation. I can validate that price if you are a large company with terabytes of data to need recovered, but for me and the videos/images/documents that was too much. I went with a company that recovered my whole drive for $ 300. So why the price difference? Well I think this company caters to, like I said before, organizations or people that have large sums of data that need recovered. I was very impressed with their whole process of contacting me after I filled out a form on their website. Chris called me, sales rep, and walked me through the entire process. I could check on updates through their site on the diagnostic process. Very impressive. Then after they called telling the price, and working with me on what the best option would be. Their price was just too much in the end for what I needed, but I can see where large amounts of data that need recovered would justify spending ~$ 1000. The only thing I had to pay for their free diagnostic service, is you pay the shipping of your hard drive back to you. Summary: Great company, professional and friendly service, are kept well informed through the process. expensive $$$ for smaller data recovery needs.