Signature Nails Spa

This is one the worst nail places I have been to in Nashville. The service was horrible, very unfriendly staff. I thought the cost was a little high ($ 40 for a gel manicure) and the service did not match a «high end nail salon». My gel manicure lasted for 1.5 weeks, but my friend (who was with me) had to go back the next day because two of nails had the gel polish fall off! When she went back they were very rude to her and blamed her for the chipping. I will not be recommending this place to any of my friends or family, there are plenty of other good nail salons!

They have since seen all the reviews or heard complaints of this lady at the front desk and now replaced her with a wonderful gal at the front now. I’m very happy again. I have recently met a great nail tech there as well (there’s a lot of them but she’s a fav) her name is Helen! She does a wonderful job. There’s a lot of girls that do a wonderful job there. I’m so pleased that Signature saw our complaints and now have replaced the front desk with someone who is great with customers.

Service has gone downhill in the last few years. Pity because I have such good memories here.

I have been to Signature Nails Spa several times and have always had a good experience. They have good hours – open weekends and late on weekdays – and the salon is huge. I have only ever walked in and have never had to wait. They always do a solid job. Today, I came in about an hour before closing for a pedicure and gel manicure and my manicurist stayed 20 minutes late to finish up my gel manicure. She didn’t rush the polish job and the end result looks great. Would definitely recommend this salon.

Was very loyal to them for 5 years and once they expanded they just started going down hill. They try to pack people in, are always rushed doing your nails, can be rude and make you wait up to an hour at times! Finally switched to Venetian nail spa right across the street and I’m never looking back. Such better quality for the same price.

This place used to be great, and I have been coming here every month for the past 5 years. However the past 4 pedis have ranged from meh to disastrous.
During the last pedi the woman reused the razor from another person without replacing the blade. Since she didn’t put a new blade in it in front of me, I just assumed that she had done that before. She didn’t change the blade after she used it on me and went on to want to use it on someone else. Hopefully that person declined the razor.
My second complaint has to do with foot massages which are the main reason I come to this place. They used to be at least 3 mins long on each leg. I understand hurrying up when the place is super busy but today I was there at a non-​peak time.
My third complaint has to do with regular manicures. The last two times I got them, my nails were so full of bubbles that I had to take the polish off and redo them myself when I got home.

Super disappointed!!! I’ve gone to signature nails for a long time (7yrs) and most of my visits «were» great, until tonight. I have to say I’m so disappointed! I was rushed, and the place was only half full. The guy that did my gel mani and pedi (David) was the rudest person I have ever came across ever getting my nails done! He hurt me serval times! I was almost to the point of saying something but I was with a friend and didn’t want to embarrass her or make a scene. I wasn’t going to tip him either but I work as a hairstylist and I receive tips so I felt I just couldn’t not tip. He really messed up because I am a huge tipper. Since I do hair I recommend signature a lot, but I will assure you that will not be the case from here on out.

I used to love this place, but the service and quality have really gone downhill. The hostess at the front desk tried to overcharge me and then was extremely rude to me.
I get mani-​pedis as a treat, and there are lots of other places in the area that do a better job with polite service.

This has always been my go to place for years but I’m to the point I’m going to try a new place. The last few times I have been in I’ve had a very poor experience. I feel like everyone rushes now to get you in and out. I had a few nails cut so short it was painful. On a busy day the nail tech didn’t allow my nails to stay under the light very long therefor I think this is what led to my gel mani to only last 1 week.
I feel as if there growth in business has contributed to their poor service yet the prices keep going up.
My last review I left a year or so ago was good else than the fact I had been going there for 7 years and nobody has asked my name and they don’t seem to care about regulars and 8 years later… It’s still the same. They have lost someone who has given them long time business and I’m sure they don’t care. Sad day.

I have always come to signature for years and years now. Just recently my manicure and pedicures are awful. The nail techs are very rude. They do everything so rushed that it looks so bad. I got a polish change on my toes and the girl did it in 5 minutes and left. I looked at them and several different spots were messed up and I asked if she could come back and fix it. When she came back she was rude and did the fix just as fast and stormed off after.
They also say no wait and sit you down at a nail station and you sit at that station for a while before someone comes and starts your nails.
I would NOT come here. Go to the great new place across the street! It is just wonderful!

I came here on a Friday which I knew would be busy and asked what the wait time would be the host said 10 mins, 35 mins later my feet were still soaking and I had to leave. The next morning I went back because they open at 8 to give them another chance. They had me sit in a chair with no water for my feet to soak in the corner while they forgot about me. Horrible place do not go!

Got a gel manicure that started chipping off in 2 days. Went back in and they said I would need to pay for a new manicure. Ridiculous. Terrible customer service.

Just as other reviews state, it is pretty crowded. it turns over pretty fast though, I only waited 5 minutes. I has Sheree and she did a great job on my shellac manicure and toe nail polish change! Because of the amount of people, the chatter can make it hard to zone out and relax, but hey, if you’re there to chat with girlfriends, thats perfect. Was a little more pricey than other nail spas, but then again, it IS in Green Hills.
The massage chairs are my favorite of all the nail salon/​spas I have been to!

Recommended by a local on the basis of my question «where can I get a good, walk-​in Pedicure?» I walked in all right to the largest nail salon I had ever seen! Huge selection of polish, prompt and friendly service, super clean high tech spa chairs. Careful, even when you are firm in your choice of services they’ll keep asking if you want this and that.

Huge selection of polish. Relaxing atmosphere. Great massage pedi chairs. Kind, friendly, qualified staff! I’ve been coming here for the last three years, and every time I try somewhere else with a friend, I WISH I had suggested we go to signature.
If you notice an imperfection please tell them — they will apologize and fix immediately! They are professionals.
I am an Essie girl and they have just about every bottle of Essie ever made. Also huge selection of OPI and gel colors! Not to mention they’ll bring you a water, soda or wine of your choice :)
Definitely my favorite!
Ps — they take appointments but I’d only say you need one if you have a group. Single riders are usually seated immediately!

I am giving 2 stars because the facility is nice and because I used to come here a lot and it was great. Most recently though, I had a woman named Sally who was so rude I will likely not come back. When I brought multiple colors to try on my toes, she said «Oh my god» and proceeded to roll her eyes. I kid you not! Then, when I asked her opinion, she said, «I don’t know. I have no idea. You pick the color.» At the end, she stood over me like a hawk watching me write the tip. Let it be known that there were hardly any people in the salon at this time, so there was no reason to rush. I feel saddened that Signature would employ such unkind people! I have had other pedicures by women like Annie who are very nice but unfortunately I cannot in good conscience recommend this establishment.

Ask for «#6». Not sure what his real name is, but they call him by that nickname. Anyway, his gel manicure is perfect EVERY time! He’s also very polite and gives a killer neck massage! Make an appointment though because he’s always busy and you don’t want to get randomly assigned someone else!

I will say this — Beautiful facility! Tons of nails techs and clean environment. The issue is not there, the issue lies in the ‘up selling’ You will –without a doubt be charged more for your service than you expect.
It’s not so much the money it’s how they sneak little things by you. I explained to the nail tech he should’ve told me about the charge before he filed my nails and he got an attitude with me as if I was in the wrong. I explained — that was normal procedure and respectful to customers — but it’s in one ear out the other. Just very poor customer service and the manager was even worse than the nail tech. They stick with each other – customer’s are never right. Never.
It’s so sad they come to the US – are able to start businesses and prosper yet treat their clients – so horribly and get away with it.

I had high expectations for Signature.
My «normal» nail salon is a little walk in place near my home in Franklin, and I always thought I was compromising not paying for a full salon manicure or visiting some nicer places. More than once on social media if I mentioned a nail that had a bubble or something, friends had praised Signature saying it was always perfect.
I don’t know what they were thinking.
This place is HUGE, I’ll say that. I was treating three ladies that had helped me out tremendously with a project to a daytime mani/​pedi, and my reserving for four was obviously not necessary once I saw the rows and rows and rows of pedicure chairs.
The chairs and technicians were nice enough, just nothing special at all. We each had a specified person, and they were speedy enough, and nothing was wrong… it’s just I expected… something.
My first disappointment came at lunch afterwards… I noticed my thumb on my right hand had a ridge where I had obviously bumped the gel light at some point. I had missed it since I got a French manicure, but come on… the tech saw it and chose not to fix it. Then the next morning, I discovered a curious imperfection on my first finger of my right hand, which lead to a chipped spot, which lead to a broken nail within about 2 hours. Had to think if they had fixed the thumb nail you know they saw, they should have caught that, too.
Long story short is I paid more, but this round of gel manicure only lasted 1.5 weeks when my local place doing the same thing always lasts for 3.
No, thanks, I’ll stay home next time.

I never have a reservation, and the only time in over a year I’ve had to wait was when it was raining on a Saturday at 2pm. Even then, my entire wait was in a message chair with a glass of wine!
It is a VERY crowded salon, and you can tell the nail techs are busy and are moving from client to client quickly. With all the hustle-​bustle, it tends to lack in atmosphere. Which is why I’m not giving 5 stars.
The nail techs are usually kind and polite, not talking too much to each other and asking usual questions to clients. I’m not one for small talk, so I’m satisfied with this. I’ve always had good manicures that have held the test of weeks at a time. Their gel manicures are always on point and I’ve never had an issue with them peeling or chipping. Gel manicure is $ 40. Regular manicure is just $ 15!