Sprint Store

I’ve been a sprint customer since 2001. I don’t have the time to go into the horrific experience I had at this sprint store. They talked us into getting leases which were not to our advantage since we wanted to own the phones at the end. There was not discussion of the cost of purchasing the phones at the end of the lease. They agreed to wave the fees for restocking and connection and didn’t. We had to go through corporate to get that reversed.
Will never go to this store again

Worst company every. Horrible. Lied about paying switch fee. Messed up credit. Locked out phone when trying to switch. Bigger scam than Comcast.

I’ve been a Sprint customer since cell phones were invented. Granted, I’ve not been pleased with some of the service I’ve received over the years. But I’m a huge believer that just ONE PERSON can transform a business. That person at the Sprint in Green Hills is Kevin. I came in with a mess: a phone that hasn’t worked right in years along with my laptop to upload everything. Kevin went above & beyond in problem-​solving, providing excellent customer service & prioritizing what tasks were most important. I left with a huge weight lifted off my shoulders. Thank you Kevin!!!

They do not have a good grasp on tech support. Beware! They aggressively upsell and promise rebates that are not valid.

We’ve been sprint customers for over 15 years and have had several bad experiences however still remained customers until now. We are now going to leave Sprint after this latest horrific experience and the lack of good customer service. I would not recommend Sprint to anyone looking for a cell phone carrier. Over the years we have had several incorrect bills. We’ve never changed plans but many occasions our bill was still incorrect. It takes 3 to 5 calls to customer service each time to get things straightened out, a waste of my time always. Secondly, the sprint reps that upgrade your phones by calling into sprint for a upgrade will not give you full disclosure on the bill changes. I’m not sure if this effects their commission so they just tell you what you want to hear to get you out of the store, This is a corporate store and they just shove products down your throat. They are about volume not customer service.
Green Hills store is so bad with such a high turnover and lack of customer service, they disregard anything you say, they do not keep appointments and they are very dishonest and deceitful.
Management is just very aloof. if you ask for the manager, they are always out of town or not available, they always tell you they will call you back… still waiting. I even called back and spoke with another «manager» who promised to call back and never called back.
They lost a long term customer because they wouldn’t help take care of a simple problem that they created. Customer Loyalty should be #1. I would NOT RECOMMEND ANYONE JOIN SPRINT. Too many customer service issues– So don’t believe their marketing hype! Look elsewhere take your money elsewhere!!! Also going to file a complaint with the BBB. And if I could give them no stars I would!!!

Pros
1.They usually have the phones you are looking for.
2. The display phones work.
3. Clean facility.
Cons
1. The wait time is long.
2. Workers don’t know about products.
3. Manager is too short.
4. Smells like a funeral home inside.
5. Customers are treated like pests.
6. Very little parking.
7. They have a girly ring store next to it.
8. They also have a girly furniture store next to it.
9. The manager talks more about his music career than the merchandise.

Bad customer service! My friend came in to get a new iPhone 6 and I told them that he wants to transfer everything from his old phone to a new phone (through iCloud). He did a trade in, so he couldn’t take the old phone with him to make sure it’s backed up. He doesn’t know how to do it, but they told him they’d take care of it. So, he left his old phone and it was supposedly backing up in the store. 3 hours later it’s still not backed up. They said it’s too much info on the phone and it takes time. They should’ve warned him in the beginning that it takes time, and he’d find another way to back it up FIRST and then trade it in to them. Now we are stuck in the store, he’s looking for a laptop (it’s faster to back up through iTunes), so we can finally transfer everything. I understand maybe they are not supposed to transfer his info, but they should’ve told him about that before doing anything, because he told them he can’t do it himself and he needs help. All they needed is just to sell him a new phone ASAP and get his old one for a trade in agreement (which is another rip-​off program, but it’s another story). They didn’t care that now he’s stuck with a new phone and no info on it. They got the phone and his money, now his problem is not their problem.
Oh, and while he still was in store, he called me and I asked the lady, Tana, to take a look on the back up and tell me how much time is remaining. She said she’s busy and will call me back in a few minutes. She never called me back and 3 hours later we had to go to the store.
If someone told us right there than its gonna take hours to perform a back up (their wifi connection is very slow), I would have told my friend to wait, not to buy a phone right now. I’d perform a back up on the old phone and then send him to buy a new one. Cause now since he did a trade in,