T-Mobile

I’ve been with T-​Mobile for over 10 years and have had generally positive experiences with T-Mobile’s locations. In other cities, you usually get people who know T-Mobile’s policies inside and out so they can make a deal. However, I’ve dealt with this location several times, and each time I either have to thoroughly look up prices, deals, and policies beforehand, or I walk away more confused than when I walked in. Even when you do know how T-​Mobile works, you’ll get bad, and sometimes expensively wrong, advice.
Weeks after JUMP! On Demand was introduced, no one really seemed to know how it worked or how much it cost. One person told me it cost $ 10/​month extra, the next told me $ 5 (turns out it’s included in the price). I was quoted $ 140 trade-​in value on a phone for which, when I called in, T-​Mobile told me I would get $ 350.
No one has ever been rude or inappropriate at this store. The customer service is decent. But, unfortunately, being nice doesn’t make up for being incompetent. I really enjoy the service I get from T-​Mobile, but please, do yourself a favor and get that service somewhere else.

This is my first time writing a review. I am T-​mobile business customer. I had sent my phone in repair to the manufacturer. I went to the West End store to receive a loaner phone (with the $ 50 deposit), a procedure I have done many times before at many T-​mobile stores. I spoke with the manager. I do not remember her name but she was a approx 5 ft 5″ black female. She was very rude to me in saying they don’t do this and is against their policy. I told her that other reps at this specific store have done it in the past. She said tell me their name so I can fire them. I checked the policy after I left the store and a loaner phone was still implemented. I was more pissed off with the way she was speaking with me. Even if Tmobile had changed their policy, the manner in which she spoke was very offensive. A few months ago, I read in the paper that this West End location was in the news for being discriminatory towards one of their employees and fired them for using the restroom too much due to a medical condition. This manager definitely needs to have some sort of disciplinary action or at least training on how to deal with customers.