Village Jewelers

I visited Village Jewelers last weekend because I wanted them to verify a diamond ring I found on Craigslist. Before the person with the ring arrived, I went into the store and asked the gentleman if he could do this for me. He was hesitant and asked how much I was paying. I was vague because it was basically none of his business. Then he gave me a free lesson on the value of money these days. After that he shared with me that he makes jewelry better than Tacori and has won all sorts of awards and blah, blah, blah. That’s all nice and congratulations, but I simply asked if you would verify a diamond for me. He gave me the «buying a used ring is for scum bags» vibe. That’s why I asked before the ring in question arrived. If he didn’t want to, then he should have said I’m not interested.
I probably should have simply walked out of the store and found a different place but at 4:30 on a Saturday that wasn’t a very good option.
So the girl with the ring arrived and the salesman spent 15 – 20 minutes telling us the diamond on the ring didn’t match the GIA report and number. He was very adamant that the diamond didn’t have a number on it and didn’t match the report at all. He even put it under the microscope and said there was no number.
Then an older gentleman came from the back to take a look. He steamed the diamond and was able to find the number. The salesman (I think it was George) was nowhere to be found after the number was read to us. He slipped into the back office and didn’t dare show his face after he had been caught.
I truly believe the original guy was straight lying to us. He had no intention of verifying this diamond ring. I was very cordial to him and he treated me like I was an idiot. I give free professional advice all the time where I work. That’s part of doing business.
I offered to pay them for their time and they said no.
There are a lot of other reputable places around to do business with. Good luck with these guys.

Great place! I wanted my ring resized within 24 hrs so I could wear it at a weekend event. I was able to drop it off on Thurs and pick it up that following day.
Although they recommended a size too small, they were willing to resize it for free to fit my finger better.
I even took my bracelet there to get it resized. Forgot about it for a couple weeks. Wish they would’ve called me to remind me about it. But overall a good experience :)

After all of the great reviews, I was really looking forward to coming in here. We needed a vintage estate engagement ring resized, and my fiancée did not want to leave the ring behind anywhere — she has high anxiety and insisted on having it resized while we waited. I called on Friday to confirm that they could resize it while we waited on Saturday at 1pm, and a very friendly woman assured me that Dale would have time to do the work at 1pm, and it would take 30 – 40 minutes. Great!
We arrived just before 1pm on Saturday and asked for Dale so we could have our ring resized while we waited. A man (who we later learned was Dale) took her hand and started the process, without speaking a single word other than ‘keep your finger limp’ while putting the sizing rings on her, never once asking how any of them felt. This made my fiancée extremely uncomfortable, but she was too shy to speak up.
We gave him the ring, and filled out the envelope, at which point he said ‘come back at 4pm’ — NOT what I expected. I told him that I had confirmed that he could do this while we waited, and he said ‘there are other people ahead of you’ which would be totally fine if we had just wandered in off the street, but this was not what I was told would be the case.
We left the ring with him and stepped outside, where my fiancée broke down crying because of how rude Dale had been to her. I obviously didn’t like that, so I went back inside and took the ring back. At this point, a younger man (whose name I didn’t catch) came over and started apologizing (this was appreciated) and after I explained what was wrong, he turned to Dale and said «let’s get this done for them right away» to which Dale replied «no, absolutely not, there are others waiting» — he had zero grasp on customer service, which the younger man honestly did. Unfortunately, Dale is apparently the other man’s superior, and they refused to do the work.
We left with the ring and went to King Jewelers in Green Hills, where we were treated like royalty (pun intended).
I know that the owner frequents Unilocal,and will undoubtedly respond to this, so I want him to know that my issue was with Dale and his attitude. The younger man was great, and I wish that he was able to call the shots so that we would have had a great experience. The quoted price was also fantastic. Unfortunately, Village Jewelers has lost my business, specifically the two wedding bands that we will be purchasing, and would have purchased there had this all gone well.
Our business will remain with Tim at King Jewelers, where we felt comfortable, welcomed, and respected.

Absolutely amazing service. I needed an antique ottoman ring sized and no one else in town would even touch it. I took it in, and they sized it and made it look brand new, no problem at all! I highly recommend village jewelers for jewelry repair, sizing and cleaning. They’re a friendly, hospitable and skilled team.

Went in today to get a wedding band for myself. My fiancé already had his from his uncle so we needed his resized. I was only looking for something simple and plain for myself. Walking in, it was very intimidating. Locks on the doors, once you get inside there are all kinds of beautiful jewels in the cases. Our «salesperson» came to help us and when we told him what we wanted he didn’t try to upsell us on something we couldn’t afford. He just simply helped us choose something that went very well with my engagement ring. He also took my fiancé’s ring to the back and resized it right then and there. No wait. I put «salesperson» in parentheses because he wasn’t trying to «sell» us on anything He simply wanted to help us get what we wanted. I truly and deeply appreciate this and we will definitely continue to shop here. I told our «salesperson» that we would return for a nicer ring on our 5^th anniversary. I fully intend to do this.

I love Village Jewelers! I took my wedding ring here to be resized and have been in numerous times for watch batteries, repair, etc. They are knowledgeable, always exceptionally helpful and you can’t beat the central location. Definitely my favorite jeweler in Nashville!

I really hate to be the one giving a low rating and before I go into as to why I’m giving a low rating, let me just say this has nothing to do with the quality of their work. If fact, I never even got that far.
I have a 1920’s engagement ring, which I cherish and love as though it was my child! Crazy, I know, but it’s so precious to me. I called ahead to see if they did cleanings, which the nice woman on the phone told me they did.
When I showed up and walked in, the place looked very «new» filled with new jewelry, so I was a little concerned they might not have expertise in antique jewelry.
I saw a man at one counter who greeted me while cleaning his iphone (let me add, during our whole conversation he never stopped cleaning his phone). I asked if they had time for a cleaning, which he said «Yes, let me just finish cleaning my phone here». I then asked if they worked with antique jewelry and that is when everything went south. He replied by saying, «We actually work with antique-​inspired jewelry, which is better!» He went on this long speech about how having antique jewelry is like owning a used car and if it crashes it’s hard to replace parts and blah, blah, blah. What frustrated me was I never asked his opinion, nor do I think he should be giving it. He kept going, telling me how they take antique jewelry and melt them down to make a «better» piece. Hearing that was like a horse lover watching their horse go through a glue factory. It was awful!
I stood there and let him finish and when he did I said, «Well I was going to have you clean my 1920’s ring, but now I’m going to somewhere else.» He was very quick to say he’d love to clean my ring, he didn’t mean anything by his comments, and that he’s never offended anyone before. As I told him when I walked out the door, I want someone who is passionate about antique jewelry as I am and I don’t want someone working on my ring that can only picture it melted down and «better».
He may not have meant any disrespect by what he said, but he just lost a costumer by giving his opinion when it wasn’t welcome. That’s like going in a kid’s store with your toddler and the employee goes on about how much better 7 year olds are.

When it is time for something very special, I go to Village Jewlers. When I had a stone from my grandmother that needed to mounted, when we had wedding bands to match and most recently, when I had a special gift to buy my bride to be on her wedding day, it’s always Village Jewlers. Ask for Joey, he’ll always give you respectful attention, no matter your budget or occation.

I recommend going here for any jewelry purchase!
I first came in with my fiancé to get my wedding ring and engagement ring appraised. We were helped quickly and given a plethora of information about insurance and how the diamonds are appraised. They cleaned the rings for free while they put together the information. I went back on my own twice to get my rings cleaned and again they never charged!!! They were so nice about cleaning them without me buying anything– that’s a rare trait from a company. I have been back to buy earrings and they gave me a teacher discount! I love helping small businesses, and I love them more when they help me because I’m a teacher!

I was first here in 1996 to have my grandmother’s wedding bands fixed (they needed a lot of help) — we were young, broke & nervous to go anywhere to fix up some old rings. Village made us feel great and not pathetic.
Now I am back — 2014 & they just finished fixing my rings which are so very WW II old and needing a shank… which Village told me 18 years ago they would one day need.
Once again, Village made me feel great & my rings look amazing again!

We first visited Village Jewelers in the fall when we started ring shopping. Being novice buyers, we were just visiting a couple of stores to see what folks had to offer but knew we would not be buying for a little bit longer.
Our friends had visited Village Jewelers previously and we came here because of their amazing experience. One thing I really appreciated was that once Joey found out that we were not in the market to buy yet, he gave us a couple of tips to study diamonds for a little longer and make financial sound decisions. We left feeling a little more knowledgeable but knowing when we were ready would we probably return to this place because they can customize pretty much anything for you.
After leaving Village Jewelers, we visited another bigger diamond retailer who tried to force us into buying our ring and would not stop talking to us about the million credit options they had. We were very turned off by their sales tactics and felt like the sales folks were like vultures waiting to attack us. After spending about 5 minutes at the said retailer’s store, we left frustrated. We knew when we were ready we would return to Village Jewelers because they took the time to listen to us and to really understand our needs, whether we were ready to make a purchase or not.
This January, we went back to looking at rings– this time, with more context. My fiancé had already looked online at rings for months and knew exactly what he was looking for. When we went in, Joey showed us a couple of different designs with similar settings as the one we wanted but we were not completely able to make or decision based on pictures. Since we wanted to get a fancy yellow and they did not have too many of those at their local store, Joey offered to order a couple in just so that we could see what they looked like. We agreed that would be a good idea and left.
While Joey was ordering in the diamonds, he continually kept in touch with us via text to ensure we knew he was working with us and keeping us in mind. We appreciate the constant communication via text because we always knew what was happening. Once he had them in, we went back and this time George was there as well. George heard what we wanted and then worked with us to tell us what setting he thought would work best. He then took the time to look at multiple settings with us and show us what they would look like. That day, we left super excited because we knew exactly what we wanted and knew Village Jewelers would have it for us in a couple of weeks.
We must admit, we were SHOCKED still to see how awesome the ring turned out to be and are blown away by the craftsmanship of Village Jewelers. I can’t stop staring at my ring and have been getting lots of compliments on it. Additionally, his ring is completely free, and I can go back whenever to get mine cleaned or if anything falls out to get it replaced. These big and little gestures really make customer service at Village Jewelers exceptional. We are now customers for life and already know that we will continue to go there for all our Jewelry needs! Thanks, friends!

Went in there to get the wedding band my fiancé go me sized and the service and attention to detail was outstanding! Ask for Joey he will definitely help you out. Really nice guy very knowledgable and friendly. He triple checked the band size to make sure I would have a comfortable fit. 5 stars great service!

I had my great grandmothers wedding ring resized down here which normally would cost $ 109 but I used the Unilocal deal ($ 50 for $ 125), so it was a bargain. I chose this place because of all the positive reviews, and I gotta say, everything people said about the service was true! The manager or owner (I think) who was working when I picked up the ring even gave me a tub of jewelry polish for free. They cleaned the stone and polished the ring too. The only reason I’m not giving it a 5 is because after having it home for a little while now I can see that it’s not 100% symmetric. It’s not noticeable except to someone examining it closely every day, which is why I didn’t notice it in the store. It was an 18k ring, but it has some decorative work on the side so maybe they had some trouble or were limited in how they could handle it which is why it’s not perfect (I’ve had a plain ring resized before and it came out looking precisely like it was originally that size). I know these guys have great customer service so I’m sure they’d be willing to fix it for free if they agreed it could be improved, but I live an hour away so I probably will just keep it as is. All in all I would recommend this place– especially if you live close and are purchasing your ring here– customer service is really important for large purchases like fine jewelry!

Fantastic customer service here! Ask for Joey and he’ll take great care of you.

I love Village Jewelers! My husband and I did not go ring shopping together as I am a bit traditional like that. He knew I wanted something either antique (or that looked antique) and VERY original. I didn’t even know he was ring shopping (let alone saving up!) when he proposed to me. He went to Village Jewelers because of a suggestion from a friend who goes there for most of his jewelry gift purchases. After proposing to me, my now-​husband, told me about his wonderful experience working with the employees there. At the time, Corey Caldwell was the showroom manager (he has since moved on) and he and Nyuma Shor, the owner, were extremely helpful and knowledgeable about their selections. My husband found the PERFECT ring for me (and I am about 99.9% sure that no one else has my ring)! The price was not too outrageous, but you know you are getting quality there.
Once I finally visited myself, I found the service and quality to be just as my husband described. They treat you like friends and you are a customer for life. We ended up getting a simple band for me for our ceremony with plans to «upgrade» in about 6 months. They were so flexible with our financing and went ahead and ordered my new band with a small deposit and then held the band until we could pay it off. They are more than happy to answer any questions and will clean your ring anytime you walk in the door. Daphne is precious and we love working with her as well.
I highly, highly recommend Village Jewelers for a unique and personal experience. It just ain’t the same at Shane. :)

Last December when I was hunting for presents for all the women in my life I made a stop at Village Jewelers. Although I did not buy anything because it was pretty expensive, I had a great experience. The store is well laid out and nice inside. I was looking for some stuff that was a bit more inexpensive because they have a huge selection of diamond rings and they do a lot of custom work for people. This is definitely what I would consider a high end jewelry store. I spoke with a lady named Nyuma and she was so cordial and friendly that I felt bad that I could not buy anything from the store, But she was super nice and showed me what they had and filled me in on some other places that had what I was looking for!

If budget is not of concern check out Village Jewelers. They have absolutely beautiful jewelry and wonderful service. Ask for Corey (the floor manager) and try not to swoon (too much) when you hear his accent.