Dover Rug & Home

Recently, I was looking for a rug to complete a bit of remodeling I had done at my home. Feeling that the rug would be a main feature of the room, I knew I wanted something special.. but didn’t want to break the bank either. I was thrilled to find that I could get both the product and the price I wanted at Dover Rug. In fact, the price was so good on the rug I selected, that I was able to get an additional rug for another room in my house and still stay within budget. The service was also great. I didn’t feel rushed at all while I browsed their extensive selection. When I was unable to decide which rug to go with, they let me take them home so that I could make the right decision. This was a huge help! I also had a special request regarding the rugs, which involved cutting and rebinding one of them. The finish work was very well done. I look forward to doing more business here in the future.

Unfortunately, there is way to apply negative stars. I wish I read the other reviews before going here. New house, hardwood floors we picked out three rugs that we were excited about. Only to find out after the purchase two were not available in our size and would require purchasing two more rugs to have them make one ring for each room and then the third rug was on back order and we would have to wait six weeks.
When we went in to get our deposit back for the two rugs that we did not reach agreement on we were told that couldn’t happen without the owners approval, if we could at all. Then we asked for the store manager who low and behold was there and told her to process the refund.
The sales person wouldn’t listen and was combative about our request. We’ve never been treated so poorly.
My advice stay away!

I went to Dover today. We’ve just bought a house with 2500 sq ft of hard wood floors.
I spent a good 30 minutes or so browsing. It wasn’t crowded, yet no one had any interest in helping me. I was looking to buy four rugs, in the 2−4K range each. I admit: I was wearing jeans and a sweatshirt, but I do have money.
Anyway, I walked out. As a customer I want the sales staff to show some interest. Their loss. Lovely rugs, I saw some I would have taken home, but if you don’t want to deal with me, oh well

Here’s a little-​known fact about me: I’m a diehard nester. There are few things in life that I enjoy more than unlocking the door, throwing off my shoes, and sinking into the cozy confines of home, sweet home. I’m also a firm believer that every home needs a distinctive detail or two: something to set the place — and the dweller — apart from the Home Goods and Pier 1 masses (just thinking of an overly-​embellished throw pillow gives me hives).
I’ll happily hang my own photography to brighten and personalize my space (you can keep your Rothko’s and Chagall’s, I’d rather my walls tell tales of where I’ve been), but I do know my limits. I don’t have access to the finest dyes and silks. I can’t hop a flight to India or Turkey on a whim. And I couldn’t hand-​weave an exotic heirloom to save my life. (I was a literature major; they didn’t teach us such things.) Enter Dover Rug, just an hour north of my Providence home base. For this certified homebody, entering the 30,000 square foot showroom for the first time, felt a little like discovering a wonderland.
Upon arrival, I met Sachin, who’s worked as a member of the company’s sales team for many years. I was really fortunate in that he spent an hour of his time walking through the entire showroom with me, explaining the hand-​weaving process, the differences in materials (right down to the different types of silk!), and the various types of flooring and window treatments offered at the store. He made sure to show me examples of rugs at all price points — from tens of thousands of dollars, to a couple hundred. For a gal dipping her toe in these waters for the first time, he made the whole experience a lot less intimidating. You definitely will want to do some up-​front homework. But you don’t have to be a Rockefeller or a Carnegie to shop here, folks; there are attractive machine-​made options, too.
It can all get a bit overwhelming, walking through this beautiful, exotic jungle. It really helped to have a navigator who wasn’t hell-​bent on selling a rug that day, but rather, to offer an introduction to what is literally, a world of choices.
In our modern, throwaway culture, it’s refreshing to see items that are meant to last. The hand-​knotted pieces, especially, are breathtaking: each one, a singular example of true, old world craftsmanship. I was informed that the highest quality, large-​scale rugs can require months of handiwork and often an entire team of people, to complete. It reminded me of the couture houses in Europe, where groups of seamstresses might toil for days on one gown. But the results of any labor of love speak for themselves, and these rugs are a testament to that. No two look the same; each one tells a story. Indeed, touring this store felt like more than a retail experience: it was a history lesson, a cultural exchange, and a museum visit, all at once. Fun fact: I never knew that a fine rug should be rotated every so often, so that its color remains well balanced. I even left with a DVD about the process of rug making. I’m officially schooled.
The true investment pieces, Sachin explained to me, are often handed down from one generation, to the next (and, onto the next, if their owners stick to a dedicated schedule of cleaning and maintenance). To that end, he explained that Dover’s relationship with its customers extends well past the point of sale: they offer the chance to «test drive» rugs in one’s home before purchase; and they’ll provide pickup, cleaning and repair services (I saw photographic evidence of what a hungry moth can do — it’s scary, people).
Supporting a local business over a big box store, pretty much always feels good. But for me, that’s underscored by the fact that this multi-​generation, family-​owned business is involved in dozens of charities on a local, national and global level. A company with a «give as much as you get» ethos is something I can get behind, every time.
At the end of the day, I didn’t buy a rug (I’m setting up a fund as we speak). But I’m so well-​informed after my field trip to Dover Rug, I feel empowered to make a big investment for the nest, when the time is right. And now I know where to return, to do just that.

I stopped in recently to check out area rugs. This was against my better judgment, because a few years ago my mother walked out after a brief interaction with a rude and aggressive salesperson. About five minutes after looking at rugs on my own, I found one I really liked, and I had to go find the sales person to get some help even though there was only one other customer in the store that he wasn’t helping the whole time I was there (far from my mom’s experience, as this guy didn’t seem to care if he got a sale or not). I inquired about the size and cost, which he provided right off the top of his head, then stated it could take anywhere from two weeks to six months to come in. I asked if he had a way of checking the approximate delivery time for me, and he RUDELY stated that he would look it up if I want to buy the rug. I stated that I need to know the delivery timeframe before I would be able to decide if I wanted it, and he stated «come back when you are ready to buy it, and I’ll look that up for you.» My wallet and I quickly walked out. Too bad for him, because I actually WAS ready to buy it, and was just trying to get an idea how long I had left to get the room painted before it arrived. I’ll take the several thousands of dollars I was about to spend there and give it to a business that employs salespeople with a little more class and professionalism.

These bad reviews are consistent with the experience my wife just encountered at this place of business. The sales staff were rude and said she was wasting her time looking for a rug under 2000. So, off to Pottery Barn to purchase a rug. Would have liked to keep business local, but with service like that one would wonder how they stay in business.

We were hounded by salespeople from the second we walked in. I spent more time asking to be left alone so I could browse on my own than I did actually looking at rugs.

We just had new wall-​to-​wall wool carpeting installed in our basement by Dover Rug & Home in Natick, MA and we could not be more pleased.
The carpet installation was the final phase of a months long basement refinishing project and I have to admit I was dreading it: the cost, the scheduling and the worry about indifferent installers would might ruin the newly finished paint job.
We went to Dover Rug & Home where Temel Yilmaz immediately stepped up to offer his thoughts and advice on our carpet choices. Because it was for a basement, we wanted the discounted price of a remnant, but we also wanted high quality.
Temel quickly helped us find a remnant that we loved but soon discovered that Dover Rug in Natick did not have enough yardage for our project. To his everlasting credit, Temel worked tirelessly to locate more yardage, calling around the country to find it and then assuring us that the dye lots would match. I have to admit that I was skeptical. Temel continued to reassure us.
Dover Rug’s installers were professionals in every sense of the word. Our carpet was immaculately installed in half the time that we expected. Your can not see any seams and the remnant pieces match flawlessly just as Temel promised. Our freshly painted walls were left in perfect condition. The installers even vacuumed it before they left!
After years of dreaming, our newly carpeted basement now looks gorgeous!
Working with Temel and Dover Rug & Home exceeded our highest expectations. For our next project, we would not consider working with anyone else.
Susan T.

Without a doubt Dover Rug has the best selection of handmade and machine made rugs. This was my first time purchasing carpet from them and I was thrilled with the service. My salesman Temel was extremely helpful and pleasant to work with. He sent someone out right away to measure and carpet was installed within 3 days! The installers were prompt, professional and polite.

I bought quite a bit of carpet from Dover Rug, and I regret that I did. The salesperson was consistently rude. And, it turns out the room was incorrectly measured, so we ended up buying more carpet than we needed. Beware. Don’t go to Dover Rug. It is probably one of the most horrible buying experiences I have ever had.

My girlfriend and I were looking for rugs when we moved to the area last summer. We weren’t looking for anything expensive but found two rugs we both loved at Dover. We were being helped by the owners son who was a nice kid, not pushy at all, and just showed us various rugs in our price range. A few weeks ago I got the bright idea to bring my rug outside to beat the dust out of it. I stupidly hung the rug over a fence w/​out putting down towels or a blanket for protection and ending up tearing a 3 or 4 inch hole in the topside of the rug. I brought the rug in just to see what my options were, but seeing as though it was only a $ 400 rug, the salesman told me it would probably be too expensive to properly repair it by re-​stitching it and there was probably nothing we could do. The owner overheard our conversation and came over and told me to bring it in and that they would at least be able to patch it a bit and make it so it wouldn’t get any worse. I asked how much and he said probably between 50 – 100 dollars. We dropped it off and I believe we spoke with Temel and Sachin. Whoever the guy was doing the repairs told me they were going to put a patch underneath, try to use the existing fibers that were still attached to the tear, and glue it together. After hearing that I wasn’t expecting much of an improvement, but anything would do. He then said they weren’t going to charge for the fix. When we unrolled the rug at home after picking it up, you honestly couldn’t even tell there had ever been a hole in it unless you knew where to look for it and felt the rug. Seeing as though there are rugs in there that go for between $ 20,000−30,000, I wasn’t expecting this level of service due to the fact that we only spent about $ 750, but I was delightfully surprised at how we were treated and that they repaired our rug for free. Due to my great experience with the owner, his son, and his team, I will be returning to Dover for all my future rug purchases!

I bought a rug here and it was a bad experience from start to finish. The only redeeming thing I can say is that the short-​haired saleswoman knows her stuff and she did find me a rug that matched exactly what I was looking for. One star for her.
Other than that, the «professional» who was sent to my home to measure did a horrible and inaccurate job. The binding was done in a clashing, bright color (I was never consulted about the binding color) and was already coming unglued when the rug was delivered. The rug was cut crookedly and I had to demand a repair for the corners to be square. The installers seemed completely uninterested in proper installation/​placement (i.e. whether the rug was centered in the space) – they seemed annoyed when I twice asked them to straighten and center the rug. Icing on the cake? When a repair man was sent to fix the loose binding and recut the shoddy corners he spent the entire time hitting on my nanny, she later told me, which made her very uncomfortable. Talk about unprofessional.
I don’t think I’d want a FREE rug from this place after my experience. I do however HIGHLY recommend Faber’s in Wellesley. Now THAT’S service.

My wife bid on a gift certificate Dover Rug Co. donated to our school fundraiser. However, when we go to use it, they quickly point out the fine print that the certificate can only be used for purchases on their extremely expensive, high margin hand-​knotted products.
You would think a gift certificate from a rug company could be used to purchase any rug. Instead, its just a come-​on to get you in the store so they can sell you a $ 5000 (or more!) product.
Needless to say, you wonder what else they are misleading you about when they are giving you the sales pitch.