Betsy is very professional, experienced and qualified to answer questions on the benefits of electrolysis versus laser. Her rates are friendly and she is a pleasure. Sure it hurts. You are killing the hair in a sensitive place. She is the best for both dark hair and light hair on the face. She has many years of experience. Do not go to a place that has a 20 year old zapping a laser on your face. You want a knowledgable person pointing something potentially dangerous at your face.