Neiman Marcus

BEWARE DONT BUY THEIR MAKEUP IT EXPIRED MONTHS OR YEARS AGO!!!
I came here a while ago and purchased lots of makeup from the Laura Mercier representative. Some of the items I requested specifically she said weren’t available at her corner «but she’ll look for them in storage». Little had I known that storage meant trash!!! Last week I was examining my makeup and found some expired in ³⁄₁₅ and some in ⁵⁄₁₄!!! How could this be?!! I’m pretty sure it’s a crime to be selling those! Horrible horrible ethics!

When I tried to purchase a sweater my card was declined which I thought was odd so I called my bank and they told me that the purchase had been not only approved but double billed. I went back to the store and got the sweater rung up and I was assured that the additionalcharges would «most likely» drop off. When I checked my statements later it seemed that I had been triple billed the non-​sale price of the sweater, something which a second call to my bank confirmed. Come on NM you are a department store not a gas station; dont put redundant pending charges on my account.

Nice store with some great staff members. I usually come here for fragrances, shoes and good sales. The shoe dept has good deals usually and nice products, especially around the holidays. I would give this place 5 stars but the Copley location is just superior especially the fragrance dept. Copley has more staff, seems more engaged, gives better and more samples and doesn’t get offended if you ask for a sample.

This place is always so welcoming! The associates here are so accommodating, sweet and have the best personalities! I bought a bag and it turned out to be on sale but hadn’t yet updated in the system, the sales associate called me to let me know and adjusted the price for me. So sweet, great stuff lol

I love you Neiman Marcus
So I’ve been to a few Neimans. The one in Beverly Hills, CA and the one in Boston Copley Place aside from this one at Natick. I would have to say I like the Beverly Hills one best if I had to choose based on variety of selection alone, but environment and service wise, I think this Neiman at Natick Mall gets 1^st Place.
The ladies here are the BEST. They’re so courteous and never make you feel bad if you’re just browsing. Plus they remember your name/​face and you never get pressured to buy anything. They’re also super sweet always offering if you want water, tea, coffee or other drinks.
I think what I like most about this suburban located Neiman though is that it’s quiet. I always have a very pleasant time shopping here. There aren’t many people who come to this side of the mall so this Neiman never feels overpacked and the merchandise is never squished on to racks and shelves like it typically is as the Beverly Hills and Copley Place location. In fact because it’s in a suburban area, not only do I love it because it’s only about 10 minutes from where I live, it’s also the biggest Neiman I’ve been to thus far in terms of square footage/​space.
Downside is they don’t carry Tom Fords, Louboutin shoes, and as large of a variety as other stores :(so you must travel to the Boston location for those. But come here if you want a relaxing afternoon with easy (and free) parking!

Several years ago, my now fiancé went to Neiman Marcus with a friend of his to check out perfume for his friend’s girlfriend. Both are in law enforcement and make a much better living than a sales associate in a department store. According to the both of them, they were treated with significant disrespect and had service refused to them at the perfume counter simply because they were dressed casually. Jeans, sneakers and hoodies. Now, these two are not hoodrats. They are upper middle class from Western Mass guys. I grew up in NJ and having spent significant time in NM, Barneys, and the like, I never experienced that kind of treatment so I figured they may have been exaggerating. After moving to MA, I made my way to Natick to look for wedding shoes. Fiancé came with me and I was given a step by step, play by play of where his incident went down. After seeing how deserted the store was I can’t imagine them turning down any business. However, I did have brief interactions with several sales staff in the shoe department and while one of the 20something year old-live-at-home-I’m-only-wearing-these-shoes-because-I-work-here-and-I’m-borrowing-them-for-day-to-look-chic girls was somewhat pleasant, the other was a heinous, pathetic excuse for a sales associate. I dress nicely, act accordingly and expect to receive a certain level of service when I’m spending hundreds on shoes. I was a little put off by the college kids working the shoe department sneering at the both of us who apparently looked homeless compared to their choices in outfit courtesy of Forever21 (damn I forgot to wear my neon leggings!). I was also let down by the selection. Why no Louboutins?! But I guess when you’ve had the luxury of living near NYC, you take for granted having nice things as well as nice people. First and last time I’ll make the mistake of going to this NM.

Feels more Midwest than Manhattan. Limited selection of pricy, stuffy clothes. Maybe it’s the small size, but the sales ladies seem to follow you around more here than other Neimans I’ve gone to.
Antiquated returns. Even Gap and Target can look up your transaction with your credit card if you forget your receipt, but not here.
REALLY pushy waitress in café. It’s a mall restaurant — enough with the suggested sales techniques, but it’s all worth it for delicious popovers with strawberry preserves. Plus, WAY cleaner bathrooms than Nordstrom.

I went here shopping for my fiancé. Just a tip for you shoppers, if you are not dressed like you have money, don’t plan on having polite service. And plan on being followed around by their «undercover» loss prevention. I felt like a criminal and when I asked for assistance (which I did get, I’ll give them that) they look at you like you’re wasting their time. I guess if I’m not in a $ 1,000 dollar suit with a Rolex watch I must not have enough cash to shop there.

Great service and very well setup Neiman. The place isn’t huge in comparison to some of them but is well laid out and the buyers have done a nice job. The men’s department isn’t huge but they have the basics. Well kept, pleasant staff, beautiful artwork. Also, Josh L was fantastic and I will use him when back in the men’s section.

It’s a small Neiman’s but the staff it always polite (some are friendlier than others) and helpful. They are not always going to greet you or be super friendly but they will help you and some are nicer. For such a small store, the buyer does a good job of filling the space. Sales are good when they have them, worth a trip to this end of the mall.

Bought a pair of flats. Sales guy was friendly and helpful. Another salesperson saw me while waiting for my shoe size and offered her assistance. I was in and out of the store in no time with a smile on my face happily carrying my purchase.

A little known fact: this particular Neiman Marcus was the first one opened outside of an urban setting. Way to go, Natick! So, if you’re not a fan of the Copley location or getting in and out of Boston is a pain in the ass, this is the Neimans for you.
Personally, I shop here for cosmetics, shoes, and jewelry and I’ve always had great service. I have a Neimans card which makes shopping a little easier since my cosmetics purchases are «tracked» and can be referenced. For instance, I bought a few bracelets at Neimans and after a few days of wearing them, I just wasn’t all that into them like I was. I exchanged them with no problem and no hassle.
Tony in the shoe section is very knowledgeable and polite. Whether I’m looking for something «normal» to wear to work (i.e. my Tory Burch flats) or something fun, he’s my go-​to guy for suggestions.
My only complaint is that the selection is a little sparse as compared to other locations.
Neimans also recently opened a café in this particular location to rival Nordstrom. It may be worth checking out. Stay tuned…

**this review is only for the Jo Malone counter. I respect all the customer service I’ve received in the other departments of NM.
It’s a shame that there isn’t someone that is knowledgeable at the Jo Malone counter. There have been countless times that I’ve gone there to pick up a few items and an associate telling me about all these items that are «new» when they are not and talking about scents that are not even the key notes of the fragrance. Don’t talk down to me when you think that I don’t own any Jo Malone products when you probably don’t or even have tried yourself.

3 stars for clothes selection and an xtra for good customer service. i wish high end stores had more of a selection for men. better customer service here and more personable than say nordstroms but nordstroms does have more of a selection for men.

Ok. I will be the first to admit, I make piddle for money. I think paying a large amount of money for something just because it has a ‘special’ name on it is absurd. And I live with adult roomates… who raised me. And the career path I chose does not have a lot of money behind it.
With that being said, I went into NM with a friend who has the money… or plastic to shop here. I had been looking for 4 years for a replacement for my perfume that got discontinued. I went to every store, every perfume shop and smelled every scent to the point of headaches. I was scentless for years. While my friend was being attended to for his skin care needs I decided to smell a pretty bottle. And of course, I loved it, all $ 150 dollars of it. I asked the girl behind the counter some questions like, ‘what size bottles do they come in?, What are the prices?’ When I heard the price I was in a bit of shock, (My last favorite perfume was $ 40 and that was a bit much for my wallet.) I really loved it tho. I asked if she had a sample so that I might be convinced to put some money aside for it a little later. When she heard me say I am not buying it today, she rolled her eyes, scoffed and turned around and walked away. Not a word was said by her. This confirmed my distaste for expensive shops and the snobby people who go there. That was in December of 2010.
I went back with the same friend. Went back up to the same counter and smelled the same perfume. I still loved it. The very friendly woman behind the counter talked to me, actually TO me, not at me. She was sympathetic, in that fact that this is a big $$ decision for me (maybe not for everyone else who shops there, but certainly for me) and I should be sure that I wanted this before I put the money down on it. But she also made me realize that if I am going to treat myself, it might as well be this, because it would be my scent, a part of me. She then gave me a sample. I walked around the mall thinking and thinking. I then turned right around and bought the perfume. The small bottle first, and the big bottle on my next shopping trip. My sales clerk was Anna. About 5’2″ with blonde hair. I will only buy from her. If I walk in and she is not working that day, I will come back when she is on again.
I gave 3 stars because it the luck of the draw when it comes to sales people. Alot of them are just snobby, but I got a good one with Anna.

A smaller Neiman’s, but I liked the selection of clothes. Very attentive salespeople, and friendly. I basically looked like a bag lady today but got extremely attentive service, not to mention quick. This may have to do with how dead the store was — very few customers, a lot of salespeople.
Comparing service to the one in Boston (which isn’t bad but not amazing), I would say this one wins.

I am taking the time to write this for what was CLEARLY a one star experience, however, I want to discuss the second star first.
Some months ago I was looking for a particular cosmetic item. I wandered into Neiman Marcus and was greeted by staff at the front of the store. They didn’t have what I wanted but they were charming and friendly all the same, and although I didn’t really go into Neiman enough to review then, I want to give credit where it is due.
This weekend, however, I was on a mission. And that mission was shoes. (Granted, it’s often my mission, I even have a blog about shoes.)
I was not my finest. It is THE MALL. So I shunned my Feragamos for some comfy Rockports (if you want to wear those stilettos you love so much in old age, you don’t want to wear them ALL THE TIME. Your feet with thank me) and did a little couture-​a-​thon.
I love the Natick Collection, on whole, because you can visit all of these high end shops and departments stores without looking and acting like a snob and still receive genuine, warm customer service. Except, apparently, at Neiman Marcus.
The «gentleman» in the shoe department did not acknowledge my presence, despite the fact that I was lingering and checking out shoes for a while. I didn’t expect attention right away, as he was catering to another woman when I walked over, but when another woman appeared some time after me, in a perfectly pressed shirt and Tory Burch flats he IMMEDIATELY flitted over to her and asked if she needed any help, abandoning the first woman. Um. HELLO. I’m right here. It was a very «Pretty Woman» moment. I looked over to him and the look he shot back at me felt like disdain.
This, of course, was hysterical. I really hope this guy makes commission, because I spend more on shoes than some people spend on cars and houses. I headed over to men’s where my shopping companion was having a much friendlier experience and told him the story.
For shame, Neiman Marcus, for shame.
Additionally, the selection was very sparse. Only a few pair from any given designer, and, in many cases, not the most recent offerings from that designer. Did I mention my obsession with shoes yet?
Anyway, I won’t be back. Ever.
PS
Dear Shoe Guy: You sell shoes. Get off your high horse. Also, you are WAY too old for that hair.
(In other news, I CLEANED UP at Nordstrom.)

Ok, Like alot of people, I like good stuff. I take that back, I like really nice stuff. And, NM has the best quality and the most fashionable clothing that a guy can want, however for alot of people like me, it can be a bit cost prohibitive for certain things that they carry. The trick is for places like this is to get to know the sales person and get into their client book, so they can let you know when things go on sale. Some of the really high end stuff does go on sale, but they do it very quietly. A family member of mine was shopping there for a Chanel Bag. Chanel is not known to go on sale, but they were able to locate one at a very significant discount. You’ll be surprised.

Not a very large selection of clothes like other locations. No café!!! A disappointment, however, I did find one item that I liked while there. Staff was friendly.

My 100^th review. so much pressure!!!
I wanted my 100^th review to be something that was a hidden gem — not a chain. But I guess it just didn’t turn out that way… I sort of resisted reviewing Neiman’s Natick location since I had already reviewed their Copley location, but after my shopping experience this week I really had to give them a great review. Lame maybe, but they really deserve some great praise for this experience.
Sure there are a few things that annoy me about Neiman’s — one is they close at 8pm every night. That’s annoying for me — because often I don’t get out of work until 7 or 8pm, but it’s probably pretty nice for their employees that they don’t get stuck there till 11pm every night. The other is that they only accept Neiman’s CC (which I have) and AMEX — no visa or mastercard. What store doesn’t accept those???
I went in after work for their First Mark sale — where everything in the store is on sale for one day only. Even brand new stuff. 40% off! How can you beat that??? Then I guess after that day the new merchandise goes back to normal price, and the sale items get marked down 25−50% in their First Call sale.
I wondered how it would be. Would they really have new stuff on sale, or is it typical bait and switch stores like to do? It wasn’t. There were great new clothes and shoes on sale. Basically the whole store was on sale. Which is fantastic to get some summer staples (t-​shirts, light-​weight dress pants for work, fun tanks, and short sleeve dress shirts).
Shortly after starting to pick some items off the shelf to try on a woman came over and asked if I wanted to start a fitting room. I did. She came back over every once in a while when I had more clothes in my hands to add them to the dressing room. Maybe she has to do that as part of her job — but I appreciate not having to carry around 20 different shirts/​pants. When I was ready to try stuff on she lead me to my dressing room and came back every 15 minutes or so (enough that it wasn’t pushy or ignoring me) to see how I was doing.
I sent a bunch of stuff back, I asked for a lot more sizes… She took the items I didn’t want, and looked to find the other items in my size. She had to have come back at least 4 or 5 times with various sizes etc. Two items she couldn’t find and offered to have them shipped from another store and the other she looked for a while and finally found the size I needed.
I really appreciated the effort she put into it. I hate when I go into stores and they treat you like they could care less if you give them your business. Like you are lucky they let you shop there and give them money. She wasn’t like that AT ALL. And as if I hadn’t already had her looking for all kinds of sizes — I asked her to ring in each item and tell me the sale price so I could decide if it was really worth the sale price. A took several items, and a few I decided it just wasn’t worth it. She was so nice through the whole thing. Never acted like I was putting her out to do such a thing — totally friendly and professional.
It really was a GREAT shopping experience. Good enough I will go back to the Natick Neiman’s location before I go back to Copley’s.
I wish my 100^th review was more exciting with lots of drama, but I felt compelled to let people know how great the service was at Neiman’s Natick.