Planet Fitness – Natick

I left a negative review here about a year ago and now I’m giving a positive one! I just visited the Natick location and it’s completely redone. New equipment and a new black room with new tanning stand ups and they even added tanning beds! The staff could still use some customer service training but over all pleased!!!

I really enjoy going here and wish I could give it 4+ stars, but the men’s locker room — particularly the showers — is so poor that I just had to downgrade. After all the renovations they did here — which overall look great — the showers are pathetic. No consistent hot water (Sunday’s shower was cold throughout), unsanitary stall liners, and fixtures that all need replacement. I have probably been to a half-​dozen other PF’s in other communities — the men’s locker room and showers in Natick are not even close.
Staff is friendly, equipment upgrades and floorplan are great … but the locker room… wow. Management — any plans to renovate?

I didn’t expect to be impressed but I really am! Staff is nice, facility is clean, there’s never a wait and the vibe is good. No one cares what you wear, how you look, or anything else petty. The massage chair and hydrobed are fabulous, and there’s a cute little café attached to grab coffee and a low-​cal paleo snack on way to work. All this for the low price makes it a no brainer for anyone who wants to better or maintain their fitness and doesn’t need to be judgy or coddled.

With the recent renovations and updates, the equipment and gym has definitely improved from what others have posted about earlier. I never have trouble grabbing a cardio machine during peak hours and renovation definitely make the place bigger and nicer.
Staff are always friendly and welcoming and the gym is also kept fairly clean.
Keep up the good work!
Tips for improvement:
I wish the massage chairs, tanning beds, and hydromassage beds were available for the basic membership, even just to pay per use. I don’t want to obligate into $ 20/​month if I’m only going to use it once but I don’t mind paying the one time fee per use each time.

Joined this gym right after the New Year as our apartment complex gym wasn’t cutting it. I signed up for the PF Black Card and it’s great I can bring my fiancé with me when he decides to come along. The place is clean and the staff is inviting. I haven’t had any trouble with any of the machines and I can find a machine whether I go at 5am or 5pm. I’m using this gym to get in shape for my wedding next year and it’s definitely worth the money. Not to mention, it’s convenient to home! I haven’t used the tanning beds or massage chairs but that’ll be something I try next. I really look forward to working out now!

The locker room is absolutely filthy. The floors are covered with dirt and grime, however it is easily concealed by the tile. I stepped in the tile one morning when I forgot my flip flops after the shower and my foot left a smudge in the grime. 5 weeks later and the smudge is still there. Since that point I’ve noticed that the locker room floors are disgustingly dirty, never scrubbed clean. The rest of the gym is typical of any planet fitness, very small though.

i signed for a 12 month contract but i went half of my time cause i was always busy i liked planet fitness friendly staff (some not everyone) big place and parking was never a hassle for me but gets crowed and hate the smell of sweat right when you walk in. mens bathroom looks sorta clean floors are always dirty old men walking naked before and after shower gross!
machines are always broken they are outdated. should use wet towels for people to clean the machines after use instead of sprayed paper towel.
i enrolled me and my son at the ymca staff a very nice the place is small but better not smelly, bathrooms clean i dont see naked men walking around in shower
it has a gym and a pool machines are better and all for just $ 15 a month!

I had a one on one training with Jean and would highly recommend her if you are looking for a personal, professional experience. She really knows her stuff.

Equipment poorly maintained. 70% of Headphone jacks either do not work, have poor connection with static, and/​or are not mounted securely. If you enjoy watching tv while on the tread mill or cycles, I hope you enjoy infomercials. they have a poor selection of channels and no ability to adjust them on site.
Cleanliness in locker room is poor, very good chance of catching «cooties».
Constant turnover on staff, with personalities like they are serving a prison term behind the desk.
Parking is tough and based on what looks like a new business moving in to the same building, it is about to get worse.

So it’s now been about two months since I started coming to this gym and I have decided to update my review.
First and foremost, kudos to the staff as I have witnessed most of them have been a lot more polite than the reviews I have read here. Most of them will greet you and some will say goodbye when leaving. It’s not a big deal to me but after all, it defies you’re business character.
This winter has been brutal and the amount of dirt that comes into the gym is absolutely far more than expected. I was happy to see that the employees were quick to clean up during busy and snowy times where many would enter with dirty boots.
The men’s locker room was horrible for sometime and could definitely use some extra cleaning near the changing room. It’s terrible to see some old timers (Guys above 60 – 70) sometimes walking to the urinals naked before they shower and taking a leak then casually walking around while leaking urin/​pee around the changing room. It’s unsanitary and pretty disgusting. This happens rarely but still. It must be stopped somehow.
Parking is definitely not as bad as people claim here to be so. Many customers are just lazy and want a spot near by. There are plenty of them.
Lastly, I took one star away because I still believe that the gym should have at least 1 – 2 scales around the gym for anyone interested in weighing themselves. It’s defensively a must.

Rude young staff. Good selection of equipment. Suggestion: Music in the tanning beds & complementary towels in changing rooms.

This place is a joke. The staff has no clue what they are doing in terms of «training», you get sick from smelling their pizza they have out for members to take while you may actually be trying hard to get in shape, and the place is incredibly filthy. The equipment is old and outdated (just throw a new coat of purple paint on it), parking is a death trap, especially if you’re going during busy hours… good luck taking a left turn out of the lot.
If you’re serious about exercise, spend the extra money and go to a real facility. If you’re not serious and just want to feel as if you’re trying, pay the $ 10 and good luck. Don’t miss the tootsie rolls on the way out!

Clean, the people are friendly and helpful. Plenty of parking and convenient location. And the price cannot be beat!

Natick by far is the nicest facility in the area. The new manager is highly professional and ensures that the gym is always immaculate He is extremely helpful and friendly and goes the extra mile to assist you. The equipment and restrooms are always very clean.
The front desk is friendly and very welcoming also.
The new manager has transformed this facility into a well managed gym with staff that really like working there.

Be sure to check the contract renewal date. My wife’s contract signed in August renewed June first. Although she called prior to cancelation date and requested to cancel due to severe financial hardship both the woman who answered the phone and later the manger in conversation with me neglected to inform us the cancellation date was May 25. Our calls were placed a few days before the twenty-​fifth. Very shrewd business people with no morals or sense of decency. Oh yes and be sure to get the cancellation form they should have told us about. They are not very nice people.

Great gym, up to date and nice equipment.

Staff is nice. Gym is standard. Has a lot of cardio machines but the weight lifting area is sub par. Not a ton of free weights and no barbells. It has the most of the stuff I need but I have been to other ones that are bigger with more weights. Tanning booths are nice. I go due to convienince and price

I’ve been to 4 other PF locations & none are as bad as this one. It is sooo dirty, to the point where I wonder if they ever clean. I tried going there a second time just in case the first awful time was a fluke, but it was just as dirty. I will not be returning.
Other negative is the parking lot. It’s poorly designed with not enough space to get around, and it’s always packed with cars.

I came here from Super Fitness in Watertown when I moved to Framingham, and I dig it. A lot. The staff is very friendly (though I’ve never needed help), everything is nice and clean, and all the gear I’ve used in two months has been in pristine shape. Tons of cardio equipment, very clean and nice locker rooms, and enough programs/​incentives to keep you pleased if that’s your thing.
My only complaint is that there could be some more space for free weights and more gear, but this REALLY isn’t a lifter’s gym: this is a place for a workout.
For $ 10 a month, I couldn’t be more pleased with what I’m getting out of it, and I look forward to each and every workout.

Planet Fitness is now open in Natick at the old Barber’s location between the MBTA Commuter Rail and Roche Bros/​Walgreens.
Pros
— Located off 135 and not on route 9
— Close to the MBTA Commuter rail — work out before heading to work
— BIG new clean gym
— Lockers, showers, changing room
— Plenty of parking
— Small group (4) training — how to set up a program and use equip
— Low monthly fee’s
— White card — $ 10/​month for use of the gym with no contract
— Black card — $ 19.99/month for 12 months
— Free unlimited tanning in a stand up booth (once a day every day)
— Use of over 350 other Planet Fitness locations
— Bring a friend free with you any time
— Half Price Drinks
— Unlimited use of massage chairs
— Current offer locks prices in for 5 years
Cons
— No organized scheduled classes like spin, yoga, step
— No towel service
— No locker rentals
— No soaps, shampoos, lotions — bring your own
— No blow dryers — bring your own
— No pool, steam room, hot tub, sauna
If you’ve been to another location then you may know that the low price is available because it gives you the basics
Cardio, Free weights, machines, and a space.
There are plenty of tv’s for cardio work out, a 30 minute express circuit, 4 tanning booths, a relaxation area which is for 2 people to use the lounge chairs and watch tv.
I’ve been to some gyms that have a free weight room for women so they can feel more comfortable. I wasn’t sure I’d like the cardio area facing the free weights. The Marlborough location is much smaller so when I toured that location it made me feel odd to think of doing free weights so close to those facing me. This space is bigger so it feels more private.
They promote being a judgment free zone and do not allow intimidating body building «stuff». No dropping weights or making work out noise and they have an alarm system when this happens. I’ve never heard it but they said it was quite loud.
The staff was all friendly and helpful giving tours, answering questions, and going over the rates. The gal I spoke to was nice and answered all my questions and I didn’t feel pressured or uncomfortable.
This is a great deal for the basics. More will come as they get settled but if you are a tanner or want to bring a work out friend and split the cost this deal will pay for itself.
I will be posting an update after I’ve gotten in shape!