Staples the Office Superstore

Sean Mears is the best customer service dude I have come across in a long time. This store is doing something right to have employees like this. Highly recommended location.

The management here has a seriously negative attitude about kids. My son was waiting on the sidewalk in front of Staples for my mother to pick him up after school. A manager came out and told him he was «loitering» and demanded that he wait away from the store. Recently, Staples management called the police because a youngster was playing with a water gun in front of another store. Another time, my son and a few other kids were asked to leave the store for no particular reason. They were just looking at stuff, but apparently that’s not allowed at the Natick Staples. Ridiculous.

I called the store a few days ago, to speak with someone in the copy center. The employee was not only EXTREMELY rude, unhelpful and very impatient. They did not help me with my quick question whatsoever because they were «busy», well if you’re so busy maybe hire more staff or don’t answer the phone. Needless to say I will be taking my business somewhere else from now on.

Ordered twice for pickup this week. The first was a banner from the print center. After receiving a call that it was there I went in. They looked said it wasn’t and I told them I had ordered a banner and got a call and they said oh a banner and immediately found it. Looked great. Well the second order was ink and I got an email saying it was delivered. Well I went in once and they said it hadn’t got there. Checked back later in the day and they said they still didn’t have it. Called the next day and they said they didn’t have it. Went in an hour later with a printout saying it was there and finally go it. Would order from print center but definitely don’t order for pickup.

I am happy to write this review as the staff was amazing at this store (print and copy center staff). I submitted an online order cor a poster which didnot come out the way I wanted. Initially the lady was rude and not considerate however her colleague ‘Marcelle’ who was about to leave after his shift jumped in. He assured me he would reprint as I want and told me to edit it however I wanted. I said I do not have photoshop or any other professional tools. Doing what he is not paid for (photoshop work for me and they said they are told not to do this) and that too after his shift, he made sure I got the right size and look.
He went the extra mile and made sure I left with a smiling face as I was not prepared to pay almost 2 times the cost at fedex.

I went to the other print/​copy store because it was closer. To many issues with lack of help and equipment. I ended up leaving and driving further to Staples. I wish I had gone to Staples in the first place.
The people their were friendly, knowledgeable and helpful.
As a bonus the copy prices were about 20% less than the other place F***X.
In the future I will go straight to Staples.

I have always had good experiences at this Staples. They have a standard large selection for a Staples and the service I have received here as always been very good. For a large box store I am impressed with the level of service they are able to provide here. I have been going here for probably ten years so this review is based on a lot of experience at this store.

This staples is across the street from my office (a nonprofit) and I visit often for copying jobs.
The staff is friendly, and competent! They’re very helpful with copying tasks & the time frames they give you for delivery are realistic.
They make sure my tax exempt card is processed every time I get work printing done &/​or am buying supplies for the office.
I’d recommend working with the Staples copy center.

The folks in the copy center and UPS mailing part of the store are extremely helpful. Great store overall.

As far as college and school supplies go I was disappointed with this location. They either have solid color accessories or puppies and kittens! If you’re an older college student or young professional their selection is really limited.
I did find a decent Day Runner planner but it was buried in an endcap back with the office chairs and not with the rest of the planners. I couldn’t find and cool patterns or fun pens besides the themes mentioned above.
Big store, small selection…

I have always found what I was looking for at Staples and more.
Things I didn’t even know that was available can be found there.
The place is big and open and clearly marked and you can play with the electronics (eBooks, computers) in the open area.
The do have an area in the front with other suggested items that can be helpful, even for gift options.
The children’s section has some good teaching accessories and craft type items.

Staples in Natick MA is a racist store, such a horrible office superstore I’ve ever visited:
I am DEEPLY offended by their racist demeanors in handling customers. They ought to be shutdown. I pray that go out of business SOON.