Verizon Wireless Communications Stores

I should give one star but I gave two stars because the people who work there were nice and helpful, but they were bound by the rules that they were merely following. My beef is not with the store itself, but the company as a whole.
I got a new wireless phone with Verizon. It seemed to be working fine, but then I noticed I was not receiving any phone calls. After they said they fixed it, I still couldn’t receive any calls. I was out of work and needed to be able to get phone calls for potential jobs.
So I called them again and they assured me it would be working and it still didn’t work. When I went to return the phone, they told me they would charge me $ 35 to restock the phone. When I asked them for a credit to my account because I couldn’t use the phone as it was intended they wouldn’t give me one. Not even a lousy apology for the inconvenience. DON’T GO WITH VERIZON WIRELESS!