Wasabi

Went here the other day and had a wonderful experience. I got the crunchy salmon and BLT roll. Both were absolutely delicious! The prices here are so reasonable and pretty cheap so don’t expect something too fancy. They give you a menu before you sit down so not only can you look at the conveyer belt of food pass you and pick what you want, you can see from the menu and sort of scout for the dish you want. One suggestion I have is to make the menu alphabetized as it is kind of hard to read through and see what you want.
In terms of the service, the servers and cashier were extremely nice and professional. This was my first time eating at a conveyer belt sushi restaurant and it was honestly the coolest experience! I would recommend stopping here if you’re shopping in the mall and need a bite to eat. I wish I could go back!

Expensive and not tasty. Warning: Do not try the Banh Mi Rolls and the Bluecrab Rolls!!! They were disgusting! I just like the concept of this restaurant.

Cool concept, and ok price-​point, but average sushi and food at best. Also, a bit concerned as to how they assure freshness as the food seems to sit a bit, some of the rice in our rolls had already started to dry out. My advice would be ordering directly from your server to assure the sushi is directly prepped, which in essence is the exact opposite of the concept.

Just ate in the Natick Mall at Wasabi and it was terrible. Dry chicken 3 thin slices of chicken, noodles and sauce. Got suchi That was half the size of normal sushi and Nancy got noodles and Salmon. We had to sit at a counter and the service was atrocious. Other wise it was still terrible for 25.00. This was our first and probably the last time we will eat there. The waiter would rather talk to his other wait friends than take care of paying customer. Told the hostess at the front and she apologized.
Edward Berger.

Supported my gluten, dairy and soy allergies, by having me pick from a menu and making them safe. My companion loved picking things off the line. This is a place I’d return.

This was only my second time ever going to Wasabi and I think it will be my last. I thought the food was ok but the service was pretty bad and my waitress was rude. First of all, when I was first seated, it took an awful long time for a waitress to finally come around and take my drink order. Also, the waitress didn’t even ask me if it was my first time there as this place has a unique way of doing things — I had to ask her how it worked (it was a long time since I’d eaten there) which I thought was ridiculous. It seemed like she just didn’t want to communicate with me whatsoever.
When I was done and told her I was ready for the bill, she quickly came back with all the colored plates added up and I told her that I was impressed at how she was able to add my 7 mixed colored plates so fast without barely looking. She apparently took offense to what was meant as a complement and told me «Well I’ve been here for a while so I know what I’m doing» and walked away without even letting me finish my thought. I thought that was a very rude way to respond to an obvious compliment. This girl obviously knows nothing about customer service and should find a different line of work because she just caused Wasabi to lose what would’ve been a regular customer had I been treated well.
Overall, I thought the sushi was just OK but you can get much more bang for your buck at other restaurants. My bill came out to about $ 33 but if I had gone to Minado, which is right down the street, I would’ve had excellent all-​you-​can-​eat sushi (and other types of Japanese dishes) for nearly the same price at $ 33.95 and without the bad attitude. This place really needs to do quality control as far as their wait staff goes or else they’re going to cease to exist as people will not tolerate spending their money at an establishment only to be treated disrespectfully.

This is basically a Kaiten sushi concept, very popular in Japan but the first I’ve seen it in the US. I didn’t exactly have super high hopes for a mall sushi joint, but we figured we would try it. This sushi is marginal at best — not particularly fresh, not very creative. The beer is not very cold, which is a bit frustrating. I give it two stars only because the pricing is reasonable. I would skip this and get yourself something else.

This is a wonderful place. I have come here many times and love the food. There is vegetarian options and even peanut butter and jelly roles. Deserts include cake and Mochi balls.

Amazingly unique concept. The idea of food going through the entire restaurant on a huge conveyor belt is genius in so many ways. You get to see exactly what you’re getting then choose whether you want it or not. Yummy hot food to order too. Service is fast and efficient, hosts are always friendly and the managers are both gentleman. It’s a non pretentious tasty restaurant and very cool for people watching since they’re an open air restaurant located center stage in the mall. Keep it up!!!

[+]
— good location in mall
— good concept (conveyor belt sushi)
[-]
— sushi is stale, because the turnover is slow

OK, so I will assume you like/​love, or want to try Sushi… then a simple flowchart
Can you EAT (I mean really EAT!)
Yes — Go to Minado (other side of Worcester Street)
No – Go to Wasabi
Food on a conveyor is a cool idea, and an awesome concept and experience, but it gets old fast. It becomes a bit of a treasure hunt, as what you want may around to your area rarely. It also tricks your mind… In a restaurant, you order, and you get (usually) a large plate of food. Here, they are really small, but as you take various plates you want to try the money adds up quick. Hence the question if you can EAT. If you can’t, then a couple of plates won’t set you back too much. If you can, Minado, as an all you can eat buffet is of better value.
Quality and selection are good, nothing to complain about. However, the Sashimi Salmon and eel are stupendous. There are also various kinds to suit all tastes and preferences. Bonus points for having everything labeled with clear markings of raw/​cooked/​spicy etc.
Service was also good. The server doesn’t have to do very much, as you grab plates off the conveyor yourself, and then grab more.
Location is opened (no walls/​ceilings), and literally smack dab inside a mall, although the restaurant is in a designated area, you can see the people walking around/​above. Some of which want to look at the impressive conveyor system. I did not like this aspect of the experience, but that does not make it bad.
Overall, for Minado offers better value (if you can EAT) slightly better quality, and a selection much more vast than this location.

Absolutely love this place, come here for lunch 2 – 3 times a week and never leave disappointed. Friendly, fun. And for comments about freshness, you are able to ask them to make you a plate right that minute and not have to wonder about freshness. But I’ve never had a problem with freshness off the belt. It tastes fresh looks fresh and is fantastic. Definitely recommend!

This place is great for someone who has patience. Their concept consists of choosing sushi off a conveyer belt. Although I find this idea convenient, the whole anticipating for the sushi you want turnaround can be quite painful. By the time the item you were craving appears, you’re already full from the ‘just because I want something’ choices. The same options reappear about every few mins which is really annoying. They also charge you based on the color-​coded plate method, i.e. Red $ 3.50, Blue $ 4.00, Purple $ 5.00. I guess this makes it easier for the waiters and our checks. The wait staff are there to provide you water, apps, etc. But the service is slow. I ate my food before drinks were even ordered.

My girlfriend and I love this place! We were immediately sold by the novelty of its sushi delivery method – the sushi passes by you on a conveyor belt and you pick up the plates you want. The color coding of the plates indicates the price, allowing wait staff to quickly figure out your total while not knowing exactly what you have eaten.
The only major con is that sometimes you have to wait awhile for specific dishes to pass by, especially if they’re not very popular, or if they’re super popular and you’re at the end of the conveyor. When this happens I usually just give in to temptation and pick the next best thing, but as a result I don’t get to try as many new items as I’d like.
The prices are fairly reasonable (for sushi) and range from $ 2.5−5 for a small sushi roll with 6 pieces. We always aim for 3 dishes each but usually we only get to 4 – 5 total before we’re full.
We love the sweet potato tempura, shrimp tempura, cucumber and avocado rolls, california rolls, and the caterpillar roll (california roll with avocado on top to make the roll look like a caterpillar).
I was meh about the california volcano roll – california roll with a heavy sauce on it that is a bit too much for me.
The only roll thus far I’ve disliked (actually hated) was the Banh Mi roll. I wanted to really go out of my comfort zone, and I think I went a bit too far. This roll is based off of the popular Banh Mi sandwich and features chicken and mayo. I should have known it couldn’t translate well into sushi, but alas, I gave it a shot. Truly gross. I couldn’t finish the roll.
We’ll definitely be back soon to try more of the menu!
EDIT: I’ve had to subtract a star for subpar service the last several times we’ve come. It’s hard to get the servers’ attention even for water refills here.

The concept of Wasabi is all kinds of right. Sushi conveyor belt in the middle of a high-​end shopping mall?! Too bad the sushi is anything but high-​end. Think about it — the sushi makes it way around the belt for who knows how long before it gets eaten. It’s also under direct sunlight — really? I’m only giving Wasabi two stars because it’s a fun experience but the sushi is so very average.

Come in here with no expectations.
I would have given this two stars, but because of the great service and fairly inexpensive items – Wasabi gets 3 stars.
As many have stated, this is Keitan style Japanese food. The conveyor belt goes around the area and you pick up what food you want – the plate dictates the price. You can also order appetizers and hot meals if you wish from your server.
Our server was incredibly sweet and kind – always refilling our drinks and asking if we needed anything else.
My boyfriend and I ordered the noodle bowls as entrees while I kept grabbing cooked sushi from the conveyor belt. I am not one for raw sushi – but even if I was, I may stray away from it here. There is no ‘kitchen’ so to speak, so everything is pre cooked and then packaged on the cute plates.
The inari sushi was delicious, along with the sweet potato avocado rolls. PBJ rolls were a sweet touch as well.
I ordered the teryaki chicken and noodle bowl, while my boyfriend ordered the same but with Kung Pao sauce. This is where the quality really went down.
The chicken breast was more of a Panera type chicken, nuked in a microwave and sauce sprinkled on it. The noodles themselves were the same, microwaved. The sauce I had wasn’t that great, my boyfriend’s Kung Pao was way more palatable. The $ 7.50 price tag seemed good at first, but after trying it, I would have rather gone for some more sweet potato sushi.
All in all, for 32 $ this wasn’t a bad meal, and it was fun. Something I would do again every once in a while.
Also, check out their website, as they do give you a free plate for trying them and signing up for their email list.

Wasabi is a great place to go if you are in need of a quick snack. It’s fun to watch all the food go by you too. Very cheap. The price of the food can be identified by plate color. Could have easily been 5 stars if it was in a better, less noisy environment.

Well. I’m glad to try revolving sushi bar for the first time finally and this is definitely one of the very few in the Boston area.
Located in the middle of the Natick mall, the conveyor belt is really attention catching. The way it’s priced is by the color code of the plates, corresponding to prices on menu. Food wise this is 1 star. The quality is so subpar I’m actually afraid to eat some of the raw fish dishes. (maybe because the belt is long and things stay on there for an extended period of time?) The tuna especially looks very grey with no shine, a sign of none fresh food. A lot of the sushi elements didn’t go together at all, the chicken in the banh mi roll was dry and the ingredients are barely held together. Even the flavor combination for the salad is very awkward and the greens are limp and warm from sitting there in room temperature for too long.
For $ 49 for 2 people, we could have gotten much better sushi experience elsewhere.

This was a mistake the moment the words, «sushi at the mall» came out of our mouths. It was Black Friday weekend and we were right there anyway, so why not? I’ll tell you why not. While the conveyor belt is a great novelty, the quality and freshness of the food was sacraficed. The first thing I got was the «Banh Mi» roll. There was no distinction between vegetarian and chicken, so if you’re vegetarian it’s a gamble on that one. I should have known something was wrong when it comes in chicken or tofu. The classic Banh Mi is pork based, but the name lured me in. It was terrible and I could eat past the second bite.
After this, I was more careful in what I was gabbing, keeping freshness and price in mind. The price part is easy. The pirces are based on color-​coded plates. Purple is $ 5, red was $ 4, or something. Anyway. The tuna that passed us looked like it was there since the Bush administration. I asked for a philly roll made, hoping it would be much than the ones on the belt. NOPE. The salmon was salty. At first I thought it was the cheese, but then I isololated the pieces, and it was the fish.
Finally, I had the green tea cheese cake. There was no green tea taste or smell. It was green cheese cake… they forgot the tea.

Meh. Wasabi is the only conveyor belt sushi in the area that I know of, so I’ve been wanting to try it for a while. The selection is limited and overpriced, definitely nothing like the «moving sushi» of Japan. The quality is also lacking. But what do you expect for a place in the center of the mall?
Although I won’t be returning, I’d recommend it to a conveyor belt first timer or maybe someone with kids. The experience of dining in the middle of a mall atrium is also fun and the service is friendly and attentive.